Information Required For Service Technicians To Obtain On Site; Information To Report - Canon imageRUNNER ADVANCE-series Service Manual

No.5
Symptom: The firmware presumed to be downloaded to the device cannot be found.
Cause: Since only 1 firmware can be held on the device, the firmware previously downloaded
was overridden by the newly downloaded one.
Action: Retry the firmware download.
6
Troubleshooting > Information required for Reports > Information to Report
6 Troubleshooting > Information required for Reports > Information to Report
Information required for Reports
Information required for Service Technicians to Obtain
on Site
•
Update Logs
•
System Logs (Log Level: 4)

Information to Report

•
Symptom occurred
•
Location of the device
•
Date and Time that symptom occurred
•
Steps taken for reproduction
•
Firmware / Application you tried to install
•
Occurrence frequency
•
Model dependency (if the same symptom occurred in other models)
•
Dependency on firmware/MEAP application/system option
•
Conditions of symptom occurrence
•
Model
•
Firmware version installed on the device
•
List of MEAP applications installed on the device
•
Network setting information of the device
•
Service mode setting information
Setting of device service mode COPIER > FUNCTION > INSTALL > CDS-CTL
(Level 1)
COPIER > OPTION > FNC-SW > CDS-UGW
COPIER > OPTION > FNC-SW > CDS-FIRM
COPIER > OPTION > FNC-SW > CDS-MEAP
COPIER > OPTION > FNC-SW > LOCLFIRM
* As many as the items listed above should be obtained on site. More information provided
will be helpful for investigation.
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