Page 1 HiPath 8000 Sylantro Broadsoft optiPoint 410 S V6.0 optiPoint 420 S V6.0 Administrator Manual...
Page 2: Safety Precautions
Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accesso- ries may be dangerous, and will invalidate the warranty and the CE mark. Never open the telephone or a key module. If you encounter any problems, contact System Support.
Page 3 Safety Precautions An obligation to provide the respective performance features only exists if expressly agreed in the terms of contract. Note! (for U.S.A and Canada only) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residen- tial installation.
Page 4 Safety Precautions Labels The device conforms to the EU guideline 1999/5/EG, as at- tested by the CE mark. This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reduc- ing waste production.
Page 5: Table Of Contents
Contents Contents Safety Precautions ......2 General Information ......15 About the Manual .
Page 6 410 entry ........
Page 7 410 entry ........
Page 8 Administrations Menu (optiPoint 410/420 advance standard) ..111 Administrations Menu (optiPoint 410 entry/economy) ..112 Web Pages ..........113 General information .
Page 9 Contents Upload configuration ........138 Download application........138 Download configuration .
Page 10 Contents Call park URI ......... 169 Call pickup URI .
Page 11 Contents Emergency number ........185 Feature Access .
Page 12 Contents Line Shared type ........200 Line password .
Page 13 Contents SIP Beep on auto reconnect ......215 SIP password ......... 215 SIP realm .
Page 14 Display reported faults........233 Error Messages optiPoint 410 entry ..... . . 237 Common problems .
Page 15: General Information
General Information General Information About the Manual The instructions within this manual will help you in administering and main- taining the entry/economy/economy plus/standard/advance. The in- structions contain important information for safe and proper operation of the advance. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
Page 16: Symbols In The Manual
General Information Step by Step Symbols in the Manual Attention This symbol indicates a hazard. Failure to follow the instructions given may result in injury or in damage to the unit. Key information important for the proper use of the unit is marked with this symbol. Shows administration tasks with menu paths at the advance and on the Web Interface.
Page 17: Operating The Telephone
General Information Step by Step Operating the telephone Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Increase or reduce the value depending on the current operating mode. optiPoint 410/420 economy/economy plus/stan- dard/advance The option appears on the screen.
Page 18: Intended Use
For any questions regarding the telephone connection, please con- tact your network provider. In the case of any trouble or defects on the telephone unit itself, please dial the service number of your local distributor or your local Siemens Branch office.
Page 19: Installation
Installation Installation Prerequisites The advance acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers (re- quired). • A Dynamic Host Configuration Protocol (DHCP) server (optional). •...
Page 20: Installing The Phone
Installation Installing the Phone Connectors on the bottom of the telephone optiPoint 410 entry optiPoint 410 advance entry S economy S economy plus S standard S advance S Ethernet port for LAN connection (optional with PoL Handset connector Connector for a local power supply unit (optional*)
Page 21: Starting Up The Optipoint 410/420 S V6.0
Installation Starting up the optiPoint 410/420 S V6.0 The optiPoint 410/420 phone is to connect to a Switch. (The phone is working also on a Hub, but without a guarantee of quality) The Western plugs of all cable connections must audibly snap into place.
Page 22: Mini Switch
Installation Mini Switch The default operation for the mini switch will be to auto negotiate transfer rate (10/100 Mb/s) and duplex method (full or half duplex) with whatever equipment is connected to the mini switch. The software provides options to prevent auto negotiation and specify the required transfer rate and duplex mode for the LAN and PC ports ! page 194.
Page 23: Startup Procedure
Installation Startup Procedure Start Power on Reboot http://wiki.siemens-enterprise.com/index.php/Setup_optiPoint_410/420_phones_with_NetBoot Key 3 Netboot request Successful? pressed? Netboot Upgrade Application startet Hochlauf 120 s warten Hochlauf DHCP 120 s activated? warten VLAN Using manual Discovery and attitudes L2 activated? L2 activated? DHCP Discover...
Page 24: Using The Optipoint 410/420 Family S V6.0
Using the optiPoint 410/420 family S V6.0 Using the optiPoint 410/420 family S V6.0 Properties of the optiPoint 410/420 Telephone Mo- dels This chapter gives you an overview of the optiPoint 410/420 telephone models and their properties Telephone Model optiPoint 410 entry optiPoint 410 2x24...
Page 25: Control Panel
Using the optiPoint 410/420 family S V6.0 Control panel Example: optiPoint 420 advance Loudspeaker for Illuminated graphics – Key fields open listening display, 4 lines of 24 Programmable*: characters each Handset function keys – Key fields Programmable* func- tion keys Dialing keypad optiPoint self labeling key module...
Page 26 Using the optiPoint 410/420 family S V6.0 Example: optiPoint 410 entry Speaker Keys for for ring tones telephone settings Handset LEDs – Key field freely programmable keys* Keypad...
Page 27: Display And Dialog Keys
Using the optiPoint 410/420 family S V6.0 Display and Dialog Keys The optiPoint 410/420 is provided with a four-line (advance)/two-line (econ- omy/economy plus/standard) display. In the normal operating mode, it dis- plays the basic menu where you make or receive telephone calls. optiPoint 410/420 advance Time and Date 4:15PM...
Page 28: Dialling Keypad
Using the optiPoint 410/420 family S V6.0 Dialling Keypad The dialling keypad of the advance is labeled with digits, letters and some special characters. You can key in letters and special characters in the cor- responding input mode by pressing the corresponding key as often as is necessary until the required letter or the required special character appears on the display.
Page 29: Programmable Keys
Using the optiPoint 410/420 family S V6.0 Programmable Keys The optiPoint 410/420 family is equipped with function keys which are user-programmable in two levels (see User Manual). The function key "Stop/Escape" should not be programmed. Five of these keys come already preassigned in the first level The types of the optiPoint 410/420 family have various numbers of func- tion keys:...
Page 30: Control Keys
Using the optiPoint 410/420 family S V6.0 Control Keys The two control keys are located on the left side of the dialling keypad. Depending on the operating mode, you can vary the following set- tings: Operating mode Receiving a call Reduce the volume of Increase the volume of the ringer tone...
Page 31: Phone Features
Phone Features Phone Features Protocol support The economy/economy plus/standard/advance supports the following pro- tocols: • ! SIP (RFC 3261 compliance) • ! SDP • ! TCP/! UDP • ! FTP • ! SNMP • ! SNTP • ! HTTP • ! RTP/! RTCP •...
Page 32: Speech
Phone Features Speech • Support for G711 (U and A Law), G723 and G729 • Configurable Jitter buffer support • High Quality speaker phone functionality • G711 Silence Suppression • Audio codec G.722 offers a wider audio bandwidth resulting in major improvement in the represented speech quality.
Page 33: Dtmf
Phone Features DTMF The phone provides 2 mechanisms for transmitting ! DTMF information, inband and DTMF in RTP (see RFC 2833). The phone does not support out- band DTMF through SIP messaging. There are no configuration parame- ters on the phone which control the use of DTMF . A process of negotiation is used during call-setup to determine which form of DTMF signaling will be used.
Page 34: Technical Overview
Technical Overview Technical Overview Session Initiation Protocol (SIP) Overview The Session Initiation Protocol (SIP) is a ASCII-based signalling protocol used for establishing sessions in an IP network. A session could be a sim- ple two-way telephone call or it could be a collaborative multi-media con- ference session.
Page 35: Components In A Sip System
Technical Overview Components in a SIP system DHCP server SIP server SNTP server Server (proxy, redirect, Messaging server registrar) SNMP server FTP server Switch Clients optiPoint 410 SIP optiPoint 400 SIP PSTN SIP gateway Configuration example with additional components ! page 36...
Page 36 Technical Overview SIP Components SIP is a peer-to-peer protocol. The peers in a session are called user agents (UAs). SIP Clients SIP clients include the following: • Telephones — Act as UAS and UAC. The advance can initiate SIP re- quests and respond to requests.
Page 37: Registration
Technical Overview Registration Note that registration only occurs when the SIP Routing mode ! page 216 is set to "Server". Registration is the process by which centralized SIP Server/Registrars be- come aware of the existence and readiness of an endpoint to make and receive calls.
Page 38: Ip Network Protocols
Technical Overview IP Network Protocols DHCP The Phone contains a Dynamic Host Configuration Protocol (DHCP) client that supports automatic configuration of various parameters. If DHCP is enabled in the phone, the phone will try to obtain the following options that are essential for the configuration of its Ethernet interface au- tomatically from a DHCP server: •...
Page 39 43 20 1 10 ’S’ ’i’ ’e’ ’m’ ’e’ ’n’ ’s’ 0 Byte 1 contains the tag "43", option 1 data contains the "Siemens" identifier and the VLAN ID is contained in option 2. Five Padding Bytes starting in Byte 20 and the terminate option 255 in byte 25 complete the option frame.
Page 40 Technical Overview Using Vendor Classes A "Vendor Class" is used to make sure that vendor-related information is only sent to the telephones (instead of sending it to all other terminal de- vices as well). By using a vendor class, vendor information elements for each vendor class can be sent to all devices of this vendor class.
Page 41: Dns
Technical Overview The phone uses ! DNS services provided the phones operating system to perform the following: • Resolve the IP address of servers that have been configured as names (DNS A,AAAA records). • Resolve the IP address of the domain part of users called by URL (DNS A,AAAA records).
Page 42 Technical Overview DNS SRV The phone supports the use of DNS SRV record lookups to allow SIP serv- ers to be located. This mechanism is described in detail in RFC 3263 - Lo- cating SIP Servers. If the location to which a SIP message is to be sent is defined as a name as opposed to an IP address a DNS SRV lookup will be performed.
Page 43: Sntp
Technical Overview SNTP The phone support ! SNTP. The SNTP server address can be supplied via DHCP or manually configured ! page 219. If the SNTP server address is available the server will be queried for the time. If a server address is not configured the phone will look for SNTP broadcasts and setup the time ac- cordingly, if these are received any manually configured time and date in- formation would be over written.
Page 44: Ip Network Configuration
Technical Overview IP Network Configuration Routing The phone allows a default route to be configured to allow access to Serv- ers on a different subnet to the one in which the phone resides. In addition it is possible to configure 2 additional routes. Each route consists of a IP address, gateway and mask.
Page 45: Dls
QoS section below. The DHCP server must be configured to supply the Vendor Unique Option in the correct Siemens VLAN over DHCP format. If a phone configured for Vlan discovery by DHCP fails to discover its VLAN it will proceed to configure itself from the DHCP within the non-tagged LAN.
Page 46: Quality Of Service (Qos)
Technical Overview Quality of Service (QoS) Modern networks can be used to provide various Qualities of Service to network endpoints based upon the importance of the endpoint and its generated traffic. Quality of Service is a term used to describe this catago- risation of network traffic in networks based on the importance of the data and the treatment of that prioritized traffic.
Page 47: Administration Interfaces
Administration Interfaces Administration Interfaces You can configure the optiPoint 410/420 by using any of the following methods. Phone Menu For direct configuration of an optiPoint 410/420 entry economy/ economy plus/standard/advance S V6.0. Access to the phone is required. The dialling-keypad, the two-line display and the handset of the phone sup- ports you in configuring the optiPoint 410/420.
Page 48: Basic Administration
Basic Administration Basic Administration The phone is factory preconfigured to allow for a minimum of configuration activites required on the unit itself. A number of parameters can be config- ured centrally by using a DHCP server. When the phone is connected to the network it will react as follows: •...
Page 49: Diagnostics Menu
Basic Administration Diagnostics menu The following steps describe the access to the optiPoint 410/ 420 economy/economy plus/standard/advance diagnostics menu, starting from idle state. > 1. Select the menu „05=Setup“ by pressing the key several times. Menu: 05=Setup? > Confirm with the key 2.
Page 50: Basic Configuration
Basic Administration Basic Configuration optiPoint 410/420 economy/economy plus/standard/advance Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automat- ically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates. For detailed infor- mationen refer to the IEEE 802.1x Configuration Management Ad- ministration Manual.
Page 51: Manual Configuration
Basic Administration Manual Configuration If your network does not use a DHCP server, you must disable the DHCP IP assignment manually and specify the phone’s IP address and subnet mask and the network gateway IP address (default route) for the phone. In this case the following parameters have to be configured: Phone path Web Interface path...
Page 52 Basic Administration After reboot After reboot the following parameters have to be configured: Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Terminal Number - 02=System - SIP environment - 01=Terminal Number - Terminal number page 222 (change terminal number) (enter terminal number)
Page 53: Optipoint 410 Entry
Basic Administration Step by Step optiPoint 410 entry Configuration using DHCP Server The optiPoint 410/420 is factory-configured to have an IP address automatically assigned to it by the DHCP server as soon as it’s connected to LAN. The Authentication is done via digital Certificates.
Page 54 Enter code Switch the DHCP IP assign off. Terminate the operation. Press 1 function key. <PROG> Enter code. Enter IP address of the optiPoint 410 entry (to edit see ! Seite 160). Terminate the operation. Press 1 function key. <PROG>...
Page 55 Enter the code. Confirm the entry. After the start, the telephone is silent and you can make the other settings. Other settings All other settings of your optiPoint 410 entry must be made through the "Web-based Management Tool" ! page 109.
Page 56 Basic Administration After reboot the following parameters have to be configured: Web Interface path Parameter (Menu ! page 110) Terminal Number - SIP environment page 222 - Terminal number (enter terminal number) SIP User ID - SIP environment page 218 - SIP user ID (enter ID) SIP Password...
Page 57: Extended Administration
Extended Administration Extended Administration Configure Network Parameters To access a SIP server as an IP client some network related information have to be configured. Depending on the SIP network environment different changes are necessary ! page 48. Network Addresses Phone path Web Interface path Parameter (Menu ! page 148)
Page 58: Quality Of Service (Qos)
Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Primary DNS IP Address - 01=Network - Network IP and routing - 08=Prim DNS IP addr - Primary DNS IP address page 207 (change IP address) (enter IP address) Secondary DNS IP Address...
Page 59: Configure Lan Ports
Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Layer 2 Signalling - 01=Network - Quality of Service - 06=QoS - Layer 2 Signalling (only if L2On) - 6=L2 Signalling (enter Layer 2 Signalling value) page 193 (enter Vaulue) Layer 2 Default...
Page 60: Configure System Information
Extended Administration Configure System Information To be granted access to a SIP Server some terminal and SIP related infor- mation have to be configured. First of this the SIP server has to be configured. Terminal Details Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110)
Page 61: Sip Specific Configuration
Extended Administration SIP Specific Configuration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) SIP Routing - 02=System - SIP environment page 216 - 04=SIP Routing - SIP routing (select routing) (select routing) Outbound Proxy - 02=System - SIP environment - 05=Outbound Proxy...
Page 62 Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) SIP server type - 02=System - SIP environment page 216 - 31=SIP Server type - SIP server type (select type) (select type) - 1=HiQ/HiPath 8000 - 2=Broadsoft - 3=Sylantro - 4=Other...
Page 63: Sip Features
Extended Administration SIP Features Parameter Phone path Web Interface path (Menu ! page 148) (Menu ! page 110) Call handling options Auto answer - 2=Configuration - SIP features ! page 214 - 32=Auto answer - Auto answer (mark to be enabled) (mark to be enabled) Beep on Auto an- swer...
Page 64 Extended Administration Parameter Phone path Web Interface path (Menu ! page 148) (Menu ! page 110) Call park (only with Sylantro Servers) Call park URI - 02=System - SIP features ! page 169 - 38=Call Park URI - Call park URI (enter URI) (enter URI) Call pickup URI...
Page 65: Miscellaneous
Extended Administration Miscellaneous Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Emergency Number - 02=System - SIP environment - 14=Emergency No. - Emergency number page 185 (change emergency number) (enter emergency number) Voicemail Number - 02=System - SIP environment - 15=Voice mail No.
Page 66: Configuring Date And Time
Extended Administration Configuring Date and Time If the DHCP server in your network provides information about the SNTP server access, the date and time is automatically shown on the phone. If the DHCP server in your network does not provide a SNTP address you have to set the SNTP address manually.
Page 67: Multiline
Extended Administration Multiline Line key configuration In line overview menu you can configure lines and an assign lines to keys. It suffices to assign one line to a key for to go in multiline operation. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110)
Page 68: Configure Multiline Operation
Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Hunt ranking - 02=System Line key configuration dialog page 199 - 28=Keyset - Hunt ranking - 1=Line (select order) select a line - 1=Rank (enter Rank 1 to 10) User ID (not applicable)
Page 69: Dial Plan Configuration And Status
Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Terminating line preference - 02=System - Multiline operation - 28=Keyset - Terminating line preference page 223 - 06=Term line pref (select line preference) (select line preference) Line action mode - 02=System...
Page 70: Dialling Properties
Extended Administration Dialling Properties Only used with optiPoint 410/420 advance/standard Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Dialling properties - 02=System - Dialling properties - 35=LDAP (enter values for the properties) page 181 Select one of the options for to change its value - 3=External code...
Page 71: Dss Key Configuration
Extended Administration DSS key configuration Each DSS key will be configured similarly to a Keyset line key and will re- quire the following to be specified for the line: • SIP URI of the primary line at the DSS target •...
Page 72: Feature Access
Callback - no reply For future use – not supported with HiPath 8000 Not used with optiPoint 410 entry Not used with optiPoint 410/420 economy economy plus and optiPoint 410 entry Not used with optiPoint 410/420 economy and optiPoint 410 entry...
Page 73: Function Key Assignments
Extended Administration Function Key assignments Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Function key assignments:see operating - Funcktion keys page 188 manual - Phone lines can not be configured - Key module in the phone menu. - Select a key with EDIT a configuration dialog appears - Select:a function in the list...
Page 74: Ftp Server Requirements
Extended Administration FTP Server Requirements There are no specific requirements on the functionality of the FTP server to be used. Any FTP server providing standard functionality will do. There is a variety of servers available including freeware on the internet. Please read the documentation for the FTP software for details of how to install and configure the FTP server.
Page 75: Upload Configuration File
Extended Administration Upload Configuration File The optiPoint 410/420 allows you to upload the phones configuration file. Uploading will be done in the binary format to the FTP download server with its common settings. The fixed name of file which will be uploaded is opti400c without an extension.
Page 76 Extended Administration Specify and download application file Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Application Download - 03=File transfer - File transfer filename - 11=Applic. DL filename - Application download filename (change filename) (enter filename) page 165 - Action on submit...
Page 77 Extended Administration Specify files using with DSM for download Download server address see ! page 74 Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) LDAP Template - 03=File transfer - File transfer page 195 - 17=LDAP Template filena- - LDAP template filename (enter filename)
Page 78: Applications
Extended Administration Applications LDAP Server Settings Only applicable with optiPoint display module. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) LDAP server - Applications page 194 - 02=System - Directory - 35=LDAP LDAP port (change IP address * and port) - 1=LDAP Server address page 194...
Page 79: Address Book Settings
Extended Administration Address Book Settings Only applicable with optiPoint display module. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Address Book server address (not applicable – to enter da- - Applications optiPoint display ta, use - Address Book page 162 module...
Page 80: Wap Settings
Extended Administration WAP Settings Only applicable with optiPoint display module. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) WAP mode - 02=System - Applications page 226 - 34=WAP - WAP Settings - 1=WAP mode - WAP mode select (select WAP mode)
Page 81: Port Numbering
Extended Administration Port Numbering The phone will provide the ability to configure any TCP or UDP port number that is currently fixed, with the exception of: • SNMP • SNTP • • WAP Push • WAP Push secure. The table below gives the port addresses that will be configurable. The ta- ble also shows the default values (see also RFC 1700 –...
Page 82 Extended Administration Function Default Default Value Comment Value DHCP Client port Default BOOTP port numbers. Not config- urable TFTP Not configurable LDAP 2948 2948 WAP push. Not configurable 9200 9200 WAP connectionless session service Service Agent Request Port 5100 SA port base Default value = 5100 Auto-discovery 5100...
Page 83: Configuration Management
Extended Administration Configuration Management During "Initialising" the phone will attempt to contact a configuration server to determine if a configuration update is required. The phone automatically contacts an FTP config server and downloads 2 XML configuration files in which phone-specific parameters may have been automatically inserted by a customer management system for the environment concerned.
Page 84 - <Message> <Action>WriteItems</Action> <ItemList> <Item name = "system-config-version">2005.07 .19 05:39 GMT</Item> <Item name = "admin-pwd">424242</Item> <Item name = "system-description">Siemens Communications</Item> <Item name = "dns-domain-name">ust.local</Item> <Item name = "dns-server-addr">172.16.127 .2</Item> <Item name = "dns-server-addr2">172.16.127 .3</Item> <Item name = "port1">0</Item> <Item name = "port2">0</Item>...
Page 85: Download
Extended Administration Download Configuration file download By default, the telephone checks the FTP server for an account called "con- fig" using the password "config" (for details on the plug & play settings, please refer to the "Configuration Management Settings" dialog of the tele- phone's web interface ! page 135).
Page 86: Automatic Software Download
Extended Administration Automatic software download A configuration file can contain a <write item="ftp-app-file"> element, which contains the file name of the software version to be used. The phone will treat this differently from other <write> elements. If the file name is the same as the file name of the software version that is currently running, the phone will take no action and will continue processing other <write>...
Page 87: Specify Configuration Update File
Extended Administration Specify configuration update file Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 109) Configuration update - 12=Config Update - Configuration management check for update - 01=Check for update - Check for updates page 169 (confirm to start the check (confirm to start the check man- manualy)
Page 88 Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 109) Configuration update - 12=Config Update - Configuration management username - 02=Ftp DL Params Settings page 172 - 05=Username - Non-secure configuration (enter user name) download (FTP) - FTP username (enter user name)
Page 89 Extended Administration Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 109) Configuration update - 12=Config Update - Configuration management Periodic Timer - 07=Periodic Timer - Settings page 172 - Common settings (HTTPS and (enter time in seconds) FTP) - After registration check for updates every n seconds...
Page 90: Display Upload/Download Status
Extended Administration Display Upload/Download Status Before you transfer a file, it could be useful to have a look at the current status of transferred files. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) > Application download - 09=UL/DL status...
Page 91: Reset Music On Hold To Default Music
Extended Administration Reset Music on Hold to default music Set the customized (downloaded) hold music to default. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Default music (not applicable) - 03=File transfer page 173 - 15=Default music (select Reset or Cancel) Use SNMP...
Page 92: View Snmp Errors
Extended Administration View SNMP Errors Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) > MIB2 Discards - SNMP page 182 - 10=MIB2-Discards - SNMP MIB2 errors > MIB2 Err Count - SNMP page 191 - 11=MIB2 err count - SNMP MIB2 errors Change Speech Parameters...
Page 93: Configure Ringer Settings
Extended Administration Configure Ringer Settings Audio/Visual Indications This setting is used to setup Alert Indications that can be used to differen- tiate between call types. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Alert Indications - 11=Ringer Settings - Ringer Settings page 163...
Page 94: Perform Diagnostic Tests
Extended Administration Perform Diagnostic Tests Non user-assisted diagnostic tests These types of diagnostic tests do not require assistance from a local user. Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) > PING Test - Non user-assisted diag. tests page 206 - 07=PING - Ping name...
Page 95: User-Assisted Diagnostic Tests
Extended Administration User-assisted diagnostic tests These types of diagnostic tests require a local user to confirm the result at the optiPoint 410/420. Once a particular test has been started, the local user will assume full control of the test (using the keypad) until the test is terminated. Phone path Web Interface path Parameter...
Page 96: Restart The Optipoint 410/420
Extended Administration Restart the optiPoint 410/420 Perform a Restart to optiPoint 410/420 S V6.0 display phones Restart by Hardware Remove the network connection ! page 20 for about 5 seconds and re- plug the connection. Restart by software Phone path Web Interface path Parameter (Menu ! page 148)
Page 97: Restore Factory Settings
Web Interface. If you use the "downloaded configuration", the number will be inserted automat- ically. optiPoint 410 entry To perform a factory reset: • Remove the LAN connection ! page 20.
Page 98: Change Administrator Password
Extended Administration Change Administrator Password Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Admin Password - 08=Admin password - Change administrator pass- page 163 (change password) word (enter current and new pass- word and confirm) Reset User Password Phone path Web Interface path...
Page 99: Survivability
Extended Administration Survivability The survivability feature will allow the SIP User Agent to register with a backup SIP Proxy which will be used to make and receive calls when the primary SIP Proxy fails or is not reachable due to a network failure. The prime reason for this feature is to maintain basic call functionality when network failures occur and it is therefore expected that some fea- tures and functionality will not be available when working in a survivability...
Page 100: Behaviour Regarding The Survivability Settings
Extended Administration Behaviour regarding the Survivability settings Please make sure all parameters are set completely and accurately. Backup Server not entered and activated • Backup IP address or DNS name: – No IP address was entered (! page 219 ! page 147) •...
Page 101: User Mobility (Hipath 8000)
Extended Administration User Mobility (Hipath 8000) Phone path Web Interface path Parameter (Menu ! page 148) (Menu ! page 110) Unauth Logoff Trap -17=User mobility - User Mobility - 02=Unauth Logoff trap - Send trap on unauthorised page 224 (enable/disable) logoff attempt (enable/disable ) Logoff Trap...
Page 102: Broadsoft
Extended Administration BroadSoft Centralized Configuration Management General information Application The Broadsoft Management Server is required of configuring and deploy- ing software to a large number of phones with minimal involvement from administration staff. This requirement is to be satisfied by providing a ca- pability for automatic download of configuration files into the phone and automatic triggering of software download.
Page 103: Broadsoft Specific Configuration
Extended Administration Configuration files Each configuration file will be built from a template file containing tags in- stead of phone-specific parameter values. To create a configuration file, the Broadworks management system will take the template file as input, replace the tags with phone-specific values and store using the appropri- ate device configuration file name.
Page 104: Shared Call Appearances In Broadsoft Environment
Extended Administration Setting Configuration Emergency Number The site emergency number (including external access code if necessary) Voice Mail Number The phone number of the Voice Mail service as config- ured in the Broadsoft web page. MWI Server Address 0.0.0.0 Registration Timer 600 seconds System Name Blank...
Page 105 Extended Administration Step Action All other parameters = NULL, if you do not have any SIP ID, Password, and Realm configured in the BroadSoft system (the web page will not allow you to submit if you have empty fields). Now you can program the shared line shared1_7024: Select another key, select Line , deselect the Primary line box, set Originating selection to 2, enter AoR = shared1_7024 (no domain name is necessary), and put NULL for all other parame-...
Page 106: Sylantro
Sylantro Sylantro Sylantro Specific Configuration Call Park/Call pickup Below you will see an example of a possible configuration. Setting Configuration System Terminal Number Phone number of the account on the server Terminal Name Blank Register By Name SIP Routing Server Outbound Proxy Default OBP Domain Blank...
Page 107: Call Park/Call Pickup
Sylantro moved from the parking phone as the call is effectively transferred to the park server. The options has to be enabled ! page 72 and a Call Park Serv- er URI and a Call pickup Server URI has to be configured ! page 64. Call Park/Call pickup The Sylantro implementation of call park allows a SIP user agent to park a call to a park server which can then be retrieved from either the same or a...
Page 108: Centralized Conference
Sylantro Centralized Conference The user enables Centralized Conference in the configuration menu. The Conferencing option is only displayed if the Conference server URI has been configured ! page 63. Line key configuration NON Bridge Line Appearance phone: – no keys should be set as line keys –...
Page 109: Web Interface
You can display and configure device and network information for the optiPoint 410/420 /economy/economy plus/standard/advance S V5.0 and the optiPoint 410 entry S V5.0 through the Web Interface. You can access the Web Interface using one of the following web brows- ers: •...
Page 110: Access To The Web Interface Administrator Menu
Web Interface A screen like the following home page appears: Click on the required field in the dialogs to see a description for each parameter. Access to the Web Interface Administrator Menu The following steps describe the access to the administrator menu, start- ing from the home page of the optiPoint 410/420.
Page 111: Administrations Menu (Optipoint 410/420 Advance Standard)
Web Interface Administrations Menu (optiPoint 410/420 advance standard) Administrator menu Fault Investigation " " General Information Trace Configuration " " Network IP and Routing Trace View " " System Simplified trace page " SIP environment FTP Client " SIP features Exception Data "...
Page 112: Administrations Menu (Optipoint 410 Entry/Economy)
Web Interface Administrations Menu (optiPoint 410 entry/economy) Administrator menu Fault Investigation " " General Information Trace Configuration " " Network IP and Routing Trace View " " System Simplified trace page " SIP environment FTP Client " SIP features Exception Data "...
Page 113: Web Pages
Web Interface Web Pages Click on the required field to navigate to the description of a param- eter (e.g. move cursor over "Application: 2.3.7" and press the left mouse button to get to the descripton in the alphabetical reference chapter). The links after the symbol lead to the administration tasks with menu paths.
Page 114: Network Ip And Routing
Web Interface Network IP and routing Network Addresses ! page 57...
Page 115: Sip Environment
Web Interface SIP environment Configure System Information ! page 60...
Page 116: Sip Features
Web Interface SIP features SIP Features ! page 63 Transfer on Ringing...
Page 117: Quality Of Service
Web Interface Quality of Service Quality of Service (QoS) ! page 58...
Page 118: File Transfer
Web Interface File transfer optiPoint 410/420 standard/advance Software Update/Transferring Files ! page 73...
Page 119 Web Interface optiPoint 410/420 economy/economy plus and optiPoint 410 entry Software Update/Transferring Files ! page 73...
Page 120: Time And Date
Web Interface Time and date Configuring Date and Time ! page 66...
Page 121: Snmp
Web Interface SNMP Use SNMP ! page 91 Speech Change Speech Parameters ! page 92...
Page 122: Ringer Settings
Web Interface Ringer settings Configure Ringer Settings ! page 93...
Page 123: Lan Port Settings
Web Interface LAN port settings Configure LAN Ports ! page 59 standard/advance Only used with optiPoint 410/420 Multiline operation Multiline ! page 67...
Page 124: Function Keys
Web Interface Function keys Function Key assignments ! page 73...
Page 125 Web Interface Function key "Select a function" optiPoint 410/420 advance/standard Keys can be locked by Administrator for the user can’t change the con- tents. Example: Function Key assignments ! page 73...
Page 126 Web Interface Function key "Select a function" optiPoint 410/420/economy/ economy plus...
Page 127 Web Interface Function key "Select a function" optiPoint 410 entry Function key "Select a function" optiPoint 420 See also ! Function key "Select a function" optiPoint 420 Function Key assignments ! page 73...
Page 128 Web Interface Function key "Line key" optiPoint 410/420 advance/standard Multiline ! page 67...
Page 129 Web Interface Function key "Line key" optiPoint 410/420 economy/economy plus and optiPoint 410 entry Function key "Selected dialing" Function Key assignments ! page 73...
Page 130 Web Interface Function key "Repertory dial" Function Key assignments ! page 73 Function key "Feature Toggle" Function Key assignments ! page 73 Function key "DSS" Precondition: A line key has to be configured before. Function Key assignments ! page 73...
Page 131: Dial Plan
Web Interface Function key „HotDesking“ The key can only be configured if the telephone has been preset in the Hi- Path 8000 as guest telephone by the adminstrator. For more Information see user manual. Dial plan Dial Plan Configuration and Status ! page 69...
Page 132: Dialling Properties
Web Interface Dialling Properties optiPoint 410/420 advance/standard Dialling Properties ! page 70...
Page 133: Feature Access
Web Interface Feature Access optiPoint 410/420 standard/advance (example) optiPoint 410/420 economy/economy plus (example) Only used with optiPoint 410/420 economy plus...
Page 134: User Mobility
Web Interface optiPoint 410/420 entry (example) Feature Access ! page 72 User Mobility User Mobility (Hipath 8000) ! page 101...
Page 135: Configuration Management
Web Interface Configuration Management Configuration management settings Specify configuration update file ! page 87...
Page 136: Configuration Management Log File
Web Interface Check for updates Specify configuration update file ! page 87 Configuration Management Log file Specify configuration update file ! page 87 Applications (optiPoint 410/420 standard/advance) Directory Applications ! page 78...
Page 137 Web Interface Address Book Address Book ! page 162 WAP Settings ! page 80...
Page 138: Upload Configuration
Web Interface Upload configuration Software Update/Transferring Files ! page 73 Download application Software Update/Transferring Files ! page 73 Download configuration Software Update/Transferring Files ! page 73...
Page 139: Download Hold Music
Web Interface Download hold music Software Update/Transferring Files ! page 73 Non user-assisted tests Non user-assisted diagnostic tests ! page 94...
Page 140: User-Assisted Tests
Web Interface User-assisted tests User-assisted diagnostic tests ! page 95 optiPoint 410/420 standard/advance optiPoint 410/420 economy/economy plus and optiPoint 410 entry Not used with optiPoint 410 entry...
Page 141: Rtp Statistics
Web Interface RTP Statistics These parameters are used for development only.
Page 142: Qos Data Collection
Web Interface QoS Data Collection These parameters are used for development only.
Page 143: Reset User Password
Web Interface Session data These parameters are used for development only. ! page 142 Reset user password Reset User Password ! page 98...
Page 144: Change Admin Password
Web Interface Change admin password Change Administrator Password ! page 98 Restart terminal Restart the optiPoint 410/420 ! page 96 Clear ALL user data Clear ALL user data ! page 98...
Page 145: Restore Factory Settings
Web Interface Restore factory settings Restore Factory Settings ! page 97 Port Control Port Control ! page 98...
Page 146: Fpn Port Settings
Web Interface FPN Port Settings Only available in Web Interface...
Page 147: Fault Investigation
Web Interface Fault Investigation Available tracing menus: • Trace Configuration • Trace View • Simplified trace page • FTP Client • Exception Data • Windview Configuration • SIP UDP Trace For information how to trace the optiPoint 410/420 please refer to the Trac- ing guide.
Page 148: Phone Menu
Phone Menu Phone Menu The Administration and Diagnostics options in the Setup menu are < > permanently not shown by using the keys to navigate. Entry to these menus is gained by using its index number ("6" for Ad- ministration, "7" for Diagnostics). Further information about accessing the administrator menu see ! page 48.
Page 149 Phone Menu Menu Default Editor |--- 3=L3 Voice? L3 have to be activated |--- 4=L3 Signalling? L3 have to be activated |--- 5=L2 Voice? L2 have to be activated |--- 6=L2 Signalling? L2 have to be activated |--- 7=L2 Default? L2 have to be activated |--- 8=VLan ID? |--- 9=VLAN discovery?
Page 150 Phone Menu Menu Default Editor |--- 10=SIP User Id? Number Editor |--- 11=SIP Password? Password Editor |--- 12=SIP Session Timer? Switch Editor |--- 13=SIP Session Time? 3600 Number Editor |--- 14=Emergency No.? Number Editor |--- 15=Voice mail No.? Number Editor |--- 16=MWI Server Addr.? 0.0.0.0 IP Number Editor...
Page 151 Phone Menu Menu Default Editor |--- 35=LDAP? Not economy/economy plus |--- 1=LDAP Server Address? |--- 2=LDAP Server Port? |--- 3=External Code? |--- 4=International Prefix? |--- 5=Country Code? |--- 6=National Prefix? |--- 7=Area Code? |--- 8=District Code? |--- 0=End |--- 36=Java Proxy? Not economy/economy plus |--- 1=Java Proxy Address? |--- 2=Java Proxy Port?
Page 152 Phone Menu Menu Default Editor |--- 04=DL DSM Logo? Not economy/economy plus |--- 05=DL hold music? |--- 06=DL server IP addr.? 0.0.0.0 IP Number Editor |--- 07=FTP account name? guest Text Editor |--- 08=FTP username? guest Text Editor |--- 09=FTP password? Password Editor |--- 10=FTP path? Text Editor...
Page 153 Phone Menu Menu Default Editor |--- 00=End? |--- 0=End? |--- 12=Config Update? |--- 01=Check UD Config.? |--- 02=Ftp DL Params? |--- 01=Config FTP Addr? |--- 02=Config FTP Port? Text Editor |--- 03=Config UD Pathname? Text Editor |--- 04=Acount ID? Text Editor |--- 05=Username? Text Editor |--- 06=Password?
Page 154 Phone Menu Menu Default Editor |--- 03=SIP Registrar IP? |--- 04=SIP Gateway IP? |--- 05=DL server IP addr.? |--- 06=SIP Dialog ID |--- 07=SNTP IP addr.? |--- 08=Default route IP? |--- 09=SNMP trap IP addr.? |--- 10=Terminal IP addr.? |--- 11=DNS Primary IP? |--- 12=DNS Secondary IP? |--- 00=End? |--- 08=Line monitor?
Page 155: Editors
Phone Menu Editors Text Editor Display example of the text editor: Siem_ d→ef3DEL Key Functionality d . m q r Text entry < > Delete or move insertion point Mode control ! page 156 Shift Accept entry Abort entry Stop/Escape Characters Sets Character entry is performed by multiple presses of the keypad keys ac- cording to the following tables (table shows lower case characters).
Page 156 Phone Menu Text Editor Modes Depending on the function key "Shift" the behavior of the editor is different. Shift Shift Display/Key (not shifted) (shifted) Lower right corner of the display shows Insert lower case Insert upper case d . m q r characters characters Move insertion point...
Page 157: Switch Editor
Phone Menu Switch Editor Display example of the switch editor: DHCP IP assign:On Switch off?> Key Functionality Press this key to change the value ("Switch on", "Switch off"). > Press this key to to exit without changes ("Continue"). Use of the Editor This editor is used in the following administration scenarios: •...
Page 158: Password Editor
Phone Menu Password Editor Display example of the password editor: Enter admin password ****** The password editor is used in authorisation and storage mode. Enter the password. If alphanumeric passwords are permitted, the behav- iour is generally like editing texts ! page 155. Depending on the function key "Shift"...
Page 159: Ip Number Editor
Phone Menu IP Number Editor optiPoint 410/420 economy/economy plus/standard/advance Display example of the IP number editor: SIP Server 192.168.001.012 Permitted: Integer values from 0 to 255 per octet and dots (".") as separa- tor. Leading zeros will be ignored. Key Functionality Enter the numbers.
Page 160 Phone Menu optiPoint 410 entry The IP number editor permits you to enter a standard IP address of the form w.x.y.z (including the dots). Note that leading zeros are ignored, there- fore you may omit them and the editor will overwrite any pre-existing num- ber.
Page 161: Offset Editor
Phone Menu Offset Editor Display example of the offset editor: Timezone offset:+2 Permitted: Integer values from -12 to +12. Key Functionality < > Press this keys to increase/decrease the current value by one. Press this keys to change the sign of the value (plus/minus). Press this key to confirm the entry.
Page 162: Alphabetical Reference
Alphabetical Reference Alphabetical Reference This reference offers basic information that can be used by the administra- tor to carry out administration- and diagnostics-related jobs in the optiPoint 410/420 family S V6.0. • The Chapter explains alphabetically sorted terms that, for instance, you will encounter in the menus.
Page 163: Administrator Password
Alphabetical Reference Administrator password • Use this function to change the password that is necessary for access- ing the administrator area. • Value range table: Permitted values numeric Length min. Is predefined by DLS Length max. Is predefined by DLS (up to 24 digits) Default value 123456 •...
Page 164: Allow Refuse
Alphabetical Reference Permitted values numeric Range Melody: 1 ... 8 Tone sequence: • 1 (standard melody), • 2 (single-shot tone), • 3 (silence) Default value Melody: 2, Tone sequence: 2 • To hear the configured melody and tone sequence you have to proceed the according call.
Page 165: Application Download Filename
Alphabetical Reference Application download filename • Specify the name of the file containing the software of the optiPoint 410/420 family S V6.0. • The file must exist in a defined directory on the ! FTP server (! Download server IP address or DNS name, ! FTP path). •...
Page 166: Codec Negotiation
Codec Negotiation The following table indicates which codec will be selected depending on which codec is selected on each phone, a G711 always option is included because some non-Siemens phones may include this option. High Quali- Low Band Low Band...
Page 167 Alphabetical Reference Bandwith calculation for Ethernet Voice Codec Packet size Payload Ethernet Used Ether- Packet size net-Band- [ms] Bytes width incl. [Bytes] Preamble [kBit/s] G.711 120,0 G.711 92,0 G723 25,1 G.729 64,0 G.729 36,0 G.722 120,0 G.7224 92,0 In the SIP environment it is possible to activate silence supression. In this case the band- width calculation values are max values For G.723 it is not possible to activate silence suppression and the only available sample size is 30 ms...
Page 168: Branding/Identity Name
Alphabetical Reference Bandwith calculation for WAN (e.g. ATM) Voice Codec Packet size Payload Used WAN- Bandwidth [ms] Bytes Packet size [kBit/s] [Bytes] G.711 100,0 G.711 82,0 G723 18,4 G.729 44,0 G.729 26,0 G.722 100,0 G.7224 82,0 In the SIP environment it is possible to activate silence supression. In this case the band- width calculation values are max values For G.723 it is not possible to activate silence suppression and the only available sample size is 30 ms...
Page 169: Call Park Uri
Alphabetical Reference ! page 63 ! page 116 Call park URI Allows the administrator to configure the URI of the call park server <call- park@<SIP Server IP> (e. g. callpark@172.16.127 .95 or Domain Name). This option is displayed with its current setting. If the URI is empty or in- valid the user will not be able to use the Call park feature.
Page 170: Conference Factory Uri
Alphabetical Reference Conference factory URI This field identifies the server used for the system based conference. En- ter the URI of the conference server <conf@<SIP Server IP> (e. g. conf@172.16.127 .95 or Domain Name). Reboot is required. This URIs is only effective with Sylantro server.
Page 171: Config Update Authentication
Alphabetical Reference Config Update Authentication Mark if user should have authentication. The following options are always available. • • ! page 87 ! page 135 Config Update DLS IP If Deployment service is used, enter the ! IP address of the server. ! page 87 ! page 135 Config Update Filename...
Page 172: Config Update Ftp Port
Alphabetical Reference Config Update FTP Port The IP port of the FTP server used for the Configuration download. Further information see ! page 171. ! page 87 ! page 135 Config Update Pathname The path from the FTP root to the directory on the FTP server that holds the configuration files.
Page 173: Count Medium Priority
Alphabetical Reference Count Medium Priority The number of changes to medium prioity items allowed before triggering a save to the DLS. • Medium Prioity peg count threshold • The value has to be a number in the range 1 to 999 ! page 101 ! page 134 Date/Time...
Page 174: Default Route
Alphabetical Reference Default Route • Enter the ! IP address that was assigned to the router of your IP net- work if not provided by ! DHCP dynamically (! DHCP IP assignment). • If the value was assigned dynamically, it can only be read. •...
Page 175: Dhcp Ip Assignment
Alphabetical Reference DHCP IP assignment • At power up starting endpoints search for a ! DHCP server and try to obtain configuration parameters from that central server. The protocol is based on broadcasts and hence the endpoints do not need to know the location of the DHCP server.
Page 176: Dial Plan
Alphabetical Reference Dial Plan The dial plan of the phone should not be confused with the dial plan of the server. Phone documentation uses the term “number plan” for the serv- er’s “dial plan” . The phone’s terminology usage is supported by standards –...
Page 177 Alphabetical Reference • Maximum length – Automatic sending will occur when this many digits have been dialled. • Timer – A shorter than normal interdigit timer to be used once the min- imum number of digits have been dialled or when the “check” function occurs.
Page 178 Alphabetical Reference • There could be an internal emergency number (3333). This has to be placed first. It does not conflict with the use of 3 as a first digit. Once the user deviates from a sequence of 3’s, the search will find the other entry.
Page 179 Alphabetical Reference What it doesn’t do well Variable length local numbers involving subsets give a poor performance, needing the critical timer to dial the shorter numbers. If you have both 2 digit and 4 digit numbers beginning with 2, you need: 2,S,2,4,3,,, Another drawback of this method is that the phone will send 3 digit num- bers and these are not valid.
Page 180: Dial String
Alphabetical Reference Another example for an US Dialplan below: Dialplan_us.csv !UK_Pri Vpp.pp Emergency Emergency Operator Illegal Extensions Extensions Extensions Extensions Communication Group Private Network Trunks International National National National 9118 Directory Enquiries Public Local Area Public Local Area Illegal Feature Codes Feature Codes The dial plan should begin with a line of up to 14 characters providing a unique identification of the Dial Plan.
Page 181: Dialling Properties
Alphabetical Reference Dialling properties The ddialling properties menu provides access to the parameters that are required to convert a number expressed in canonical format to a digit string suitable for dialling. This conversion may be required for numbers taken from a directory application. The value of the following option can be changed: •...
Page 182: Discarded In-/Outbound Packets
Alphabetical Reference Discarded in-/outbound packets • Displays the number of discard messages according to ! MIB. • The used MIB objects are: MIB-Objects Explanation ifInDiscards Discarded ingoing packets ifOutDiscards Discarded outgoing packets ! page 92 ! page 121 Display ID Enter an individual ID (Name or Number) for to display instead of terminal number or name.
Page 183: Download Application
Alphabetical Reference Download Application • Use this function to download an updated software version for the optiPoint 410/420 family S V6.0 from the ! FTP server. • The following parameters must be set before undertaking the down- load operation: – ! Download server IP address or DNS name, ! FTP path, ! Application download filename –...
Page 184: Dsm Firmware
Alphabetical Reference DSM Firmware Allows the administrator to specify the filename of the optiPoint display module firmware to be downloaded to the optiPoint display module. This also allows the Administrator to configure the filename in anticipation of a optiPoint display module being installed. ! page 77 ! page 118 DSM Logo...
Page 185: Dss User Id
Alphabetical Reference DSS user ID • Enter the according SIP User ID of DSS destination. • Value range table: Permitted values alphanumeric Length max. 92 digits ! page 71 ! page 130 DSS password • Enter the according SIP Password. •...
Page 186: Feature Code
Alphabetical Reference Feature Code For Feature Toggle: Enter the code for the required HiPath 8000 feature, which you would like to assign to the function key. HiPath 8000 supports the following features for example: • Make line busy: the phone number is treated as busy for the hunt group.
Page 187: Ftp Account Name
Alphabetical Reference FTP account name • Refer to the documentation of your FTP server for information about the FTP account. • Value range table: Permitted values alphanumeric Length max. 92 digits • Editing by phone: Text Editor ! page 155. ! page 74 ! page 118 FTP password...
Page 188: Ftp Username
Alphabetical Reference FTP username • Enter the name defined in the ! FTP server as user for accessing the server. • The password must correspond to the ! FTP password and match the username on the server. • Value range table: Permitted values alphanumeric Length max.
Page 189: Help Internet Url
Alphabetical Reference Help internet URL Selecting this option allows the current setting to be changed. The follow- ing options are always available • Change • Continue ! page 80 ! page 137 Hide on DSM Mark Checkbox on for to hide the line or off to show the line in overview. Y User Manual ! page 128 Hold music download filename...
Page 190: Hot Line Dial String For Selected Line
Alphabetical Reference Hot line dial string for selected line This is the hotline target for this line. Can only be set by administrator in web interface. ! page 128 Hot/Warm Phone This dropdown allows the user to specify the Hot Line/Warm Line opera- tion of the phone.
Page 191: Intrusion Allowed
Alphabetical Reference Intrusion allowed Allow that an alerting or ringing line is shown in an intrusion bar on DSM call view. Mark the Checkbox to enable the feature. Y User Manual ! page 128 Invalid in-/outbound packets • Displays the number of error messages according to ! MIB. •...
Page 192: Java Program Download Filename
Alphabetical Reference Java Program download filename • Enter the name of the file containing the Java program (Java midlet). • The file must exist in a defined directory on the ! FTP server (! Download server IP address or DNS name, ! FTP path). •...
Page 193: Key Test
Alphabetical Reference Key test • Test to check the functions of the telephone keys. • If you press a key on the optiPoint 410/420 family S V6.0 (except the key), the associated LED lights up and the corresponding name is displayed in the ! LCD display.
Page 194: Layer 2 Voice
Alphabetical Reference Layer 2 voice Can be defined only if the ! Layer 2 support is activated (! Quality of Ser- vice (QoS)). ! page 58 ! page 117 LAN port settings • Use this function to define the bandwidth at which the optiPoint 410/ 420 family S V6.0 should be run.
Page 195: Ldap Template
If a DSM-Modult is connected you can download the file with submit and the option download LDAP Template. LDAP template example Template-String declaration SEARCHBASIC "O=SIEMENS COMM, C=GB" organisation and speci- fication of country SEARCHFILTER1 = "surnameNational,Surname" search criterion (fast and advanced)
Page 196: Led Test
Alphabetical Reference LED test • Run this test to check the function of the ! LEDs at the optiPoint 410/ 420 family S V6.0. • During the test all LEDs are flashing. The key terminates the test. ! page 95 ! page 140 Line key Basic terminology...
Page 197: Line Key Operation Mode
Alphabetical Reference A line that may be accessed by multiple SIP Shared line type endpoints INVITEs to a shared line are FORKED to all SIP endpoints sharing the line. The line that characterises the oP410/420 phone (user) . Every keyset will have a primary line. This line can be expected to use the public DN of the optiPoint 410/420 family S V6.0 phone (user).
Page 198: Line Monitor
Alphabetical Reference Line monitor • Activate the display to view the functions and values used to run the ! LAN connections at the phone (layout ! page 23). • The status monitor remains active even during the normal operation of the optiPoint 410/420 family S V6.0.
Page 199: Line Address Of Record
Alphabetical Reference Explanation report: LED 10 or 6 'on' Connection established LED 10 or 6 'off' Connection not established LED 7 or 11 'on' 100 Mb/s connection LED 7 or 11 'off' 10 Mb/s connection LED 8 or 12 'on' Full duplex connection LED 8 or 12 'off' Half duplex connection...
Page 200: Line Shared Type
Alphabetical Reference Line Shared type Each line on a keyset may be: • Private; only allocated to that Keyset – Would be normally be used for calls made to the Keyset user. • Shared; accessible by several keysets – A shared line is an Address of Record which appears on multiple Keysets.
Page 201: Line Primary Line
Alphabetical Reference Line Primary line • Every keyset has a primary line with an Address of Record that typi- cally represents the user of the keyset (line owner). Only one line on a keyset can be designated as the primary line by the downloaded con- figuration, all other lines are secondary or and referred to as non-prima- ry lines.
Page 202: Logoff Error Count
Alphabetical Reference Logoff Error Count The number of local and remote unauthorised failed logout attempts de- tected and displayed. Select "clear" (only on the phone) • Stop the error message "Logoff failed:" on the phones display • Set the error counters to 0 ! page 101 ! page 134 Logoff Trap Delay...
Page 203: Manual Vlan Identifier
Alphabetical Reference Manual VLAN identifier • Can be defined only if the ! Layer 2 support is activated (! Quality of Service (QoS)). • This value describes the association with a certain VLAN, if a ! VLAN is used. • Value range table: Permitted values numeric...
Page 204: Mobility International Id
Alphabetical Reference Mobility International ID If this function is activated, the Mobility ID entered is completed using val- ues from the Dialing Properties Table for the registration. This is only done if the ID entered does not exceed 6 digits. See also ! page 181 ! page 101 ! page 134 Originating line preference...
Page 205: Outbound Proxy
Alphabetical Reference Outbound proxy • The optiPoint 410/420 family S V6.0 implements outbound proxy rout- ing according to RFC 3261. If set, the phone routes any request outside the context of an existing dialog to the configured proxy, regardless of the contents of the Request-URI.
Page 206: Overview Position On Dsm
Alphabetical Reference Message User input User option domain routed to p.kelly Enabled (Not set) p.kelly w.x.y.z @dom2.com @dom2.com p.kelly Disabled (Not set) p.kelly a.b.c.d @dom2.com @dom2.com p.kelly Disabled (Not set) p.kelly w.x.y.z @dom1.com p.kelly Enabled dom2.com p.kelly w.x.y.z @dom2.com p.kelly Disabled dom2.com p.kelly w.x.y.z @dom1.com...
Page 207: Port Control
Alphabetical Reference Port Control This parameters are needed for development only. The following options are availabel: • Service Agent – • TestInterface • Resource Sharing • SNMP Port • Web Server – Enables/disables the Web interface for this phone ! page 98 ! page 145 Primary DNS IP address •...
Page 208: Quality Of Service (Qos)
Alphabetical Reference Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diff- serv and TOS/IP Precedence based on layer 3 are allowing the VoIP appli- cation to request and receive predictable service levels in terms of: •...
Page 209 Alphabetical Reference Three drop levels Y are reserved for AFXY: AFX1 (low drop level), AFX2 and AFX3 (High drop level). In the case of low drop level, packets are buffered over an extended period in the case of high drop level, packets are prompt- ly rejected if they cannot be forwarded.
Page 210: Ram Test
Alphabetical Reference RAM test • Use this function to test the ! RAM memory of your optiPoint 410/ 420 family S V6.0. • The results are displayed after the test. ! page 94 ! page 139 Register by terminal name •...
Page 211: Registration Timer Value
Alphabetical Reference Registration timer value • This field determines whether the phone sends an expires header in the REGISTER messages that it sends, and if so, to what value it sets it. The expires header in a REGISTER is a suggestion to the Registrar server of how long it should be before the phones registration expires.
Page 212: Ringer Settings
Alphabetical Reference Ringer Settings • See Alert indication ! page 163. Rollover type The Rollover ring setting will be used if the Keyset is currently active in a call when an incoming call arrives on a different line. Selectable rollvover types are: •...
Page 213: Rtp Version
Alphabetical Reference RTP Version Shows the version of RTP of the optiPoint 410/420 family S V6.0. ! page 93 Secondary DNS IP address See “Primary DNS IP address“. Self Labelling keys test Every dummy in the label is tested, whether he is writeable (only for opti- Point 420).
Page 214: Sip Addresses
Alphabetical Reference SIP addresses • Use this function to define the following IP addresses or host names. IP address SIP Server IP address or host name and port of the SIP proxy server (Hipath 8000). SIP Registrar This field is only used when the phone is in "Server" routing mode ! page 216.
Page 215: Sip Auto Reconnect
Alphabetical Reference SIP Auto reconnect • This setting controls whether or not a toggle (or alternate) between the active call and held call can be signalled to the phone and be automat- ically applied. Automatic reconnect will only apply to the primary line of a Keyset.
Page 216: Sip Routing
Alphabetical Reference SIP routing • When "Server" is selected, the phone will send REGISTER messages to the Registrar server, whose address is in the SIP Registrar field. • If "Gateway" is selected, the gateway address of e.g. a hardware box is used to phone into the public network (direct conversion of SIP to TDM).
Page 217: Sip Session Timer Enabled
Alphabetical Reference SIP session timer enabled • The phone supports the SIP draft ietf-sip-session-timer-08. For detailed information relating to this draft please see http://www.ietf.org. Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints con- cerned or for stateful proxies to determine that a session is still alive.
Page 218: Sip User Id
Alphabetical Reference SIP user ID • User name • Value range table: Permitted values alphanumeric Length max. 92 digits • Editing by phone: Text Editor ! page 155. ! page 61 ! page 115 SNMP MIB2 errors Lists the following packets: •...
Page 219: Snmp Trap Ip Address Or Dns Name
Alphabetical Reference SNMP Trap IP address or DNS name • If an ! SNMP server exists in the network, enter the ! IP address or host name of this server (also called "Management Center"). • Value range table: Permitted values numeric (with DNS also alphanumeric) Length max.
Page 220: Survivability Backup Registration
Alphabetical Reference Survivability Backup Registration The "Backup registration" option indicates whether or not the phone treats the Backup proxy server as a SIP .Registrar. If the setting is 'On', the phone tries to register its SIP address with the Backup proxy server. ! page 99 ! page 147 Survivability Backup Registration Timer...
Page 221: Terminal Hostname
Alphabetical Reference Terminal Hostname • This field ist provided with the E164 number but you can change it. En- ter a new host name for the telephone. The host name is transmitted to the DHCP server together with the MAC address while the tele- phone registers at the DHCP server.
Page 222: Terminal Name
Alphabetical Reference Terminal name • The phone will send REGISTER messages containing the contents of this parameter, but only when the Register by Name field ! page 210 is set to "On" and the SIP Routing field ! page 216 is set to "Server". •...
Page 223: Terminating Line Preference
Alphabetical Reference Terminating line preference Terminating Line selection – provides connection of the phone to one of the lines appearing on it, on an automatic basis when calls are alerting or ringing (audible) and the user goes off-hook. There are five terminating op- tions.
Page 224: Timer High Priority
Alphabetical Reference Timer High Priority Set the delay in seconds after the last high priority item change before sav- ing the changes to the DLS. • Causes time out before saving high prioity user data. • Vaulue range: 0 to 999 ! page 101 ! page 134 Timer Medium Priority...
Page 225: Upload Configuration
Alphabetical Reference Upload Configuration • Use this function to save (back up) an optiPoint 410/420 family S V6.0 configuration on the ! FTP server. • The following parameters must be set before the upload operation: – ! Download server IP address or DNS name, ! FTP path, ! Configuration download filename –...
Page 226: Vlan Discovery Method
Alphabetical Reference VLAN discovery method • Can be defined only if the ! Layer 2 support is activated (! Quality of Service (QoS)). • Use this function to define the location from where the ! Manual VLAN identifier should be fetched, if ! VLAN is used. Manual The ID entered in ! Manual VLAN identifier is used.
Page 227: Wap Server Port Number
Alphabetical Reference WAP Server Port Number • If a ! WAP server exists, enter the ! Port number for communication with this server here. • Standard value .! page 241. • Number editor in optiPoint 410/420 ! page 157. ! page 80 ! page 137 WAP proxy Username Allows the username on the WAP Server to be specified...
Page 228: Abbreviations And Specialized Terms
Alphabetical Reference Abbreviations and Specialized Terms You will find more information in the relevant literature on the Network Technology and ! VoIP. DHCP Abbreviation for "Dynamic Host Configuration Protocol". The DHCP is an Ethernet protocol that allows for the automatic configura- tion of IP based endpoints.
Page 229 Alphabetical Reference G.729 Audio protocol for compressed voice transmission. The quality is worse than in ! G.711 and better than in ! G.723. Uses a bandwidth of about 8 kbit/s. Gateway Mediation components between two different network types, e.g., ! IP network and ISDN network.
Page 230 Alphabetical Reference LDAP Abbreviation for "Lightweight Directory Access Protocol". Simplified protocol for accessing standardized directory systems, e.g., a company telephone directory. Abbreviation for "Light Emitting Diode". Cold light illumination in different colours at low power consumption. Abbreviation for "Medium Access Control Address". A 48-bit address with the help of which a terminal device (e.g., ! IP tele- phone or Network card) identifies itself uniquely in a network all over the world.
Page 231 Alphabetical Reference RTCP Abbreviation for "Realtime Transport Control Protocol". Abbreviation for "Realtime Transport Protocol". Abbreviation for "Random Access Memory". Memory with read / write access. Abbreviation for "Read Only Memory". Memory with read only access. Abbreviation for "Session Description Protocol ". Abbreviation for "Session Initiation Protocol".
Page 232 Alphabetical Reference Abbreviation for "Transmission Control Protocol". Abbreviation for "Transport Layer Security". This protocol ensures privacy between communicating applications. Abbreviation for "User Datagram Protocol". VLAN Abbreviation for "Virtual Local Area Network". Additional information see ! page 44. VoIP Abbreviation for "Voice over IP". E.g., voice transmission through ! IP technology.
Page 233: Troubleshooting
Troubleshooting Troubleshooting General Troubleshooting Tips The suggestions in this section are general troubleshooting tips. • If using a ! DHCP server, make sure that it is operating correctly. The DHCP server should show an incoming request from the ! MAC ad- dress listed on the product label.
Page 234 Troubleshooting No DHCP Server • Ensure that the phone’s DHCP setting is correctly configured ! page 175. • Check the phone’s VLAN ID is correct ! page 203. If the phone’s VLAN is provided by DHCP check that the phone successfully discovers a VLAN on start-up.
Page 235 Troubleshooting No Server… • Ensure that the Server/ Registrar addresses are correctly configured ! page 214 and can be pinged ! page 206 – do not attempt to ping domain names used when configuring the phone for DNS-SRV. If the SIP Server or SIP Registrar can not be pinged and are configured as host names see ! page 240.
Page 236 Troubleshooting No memory after a Software Update In some cases "No memory" is displayed after an application download ! page 138. • Restart the phone ! page 144 to free up memory. • Perform the software update again. If "No memory" is still displayed: •...
Page 237: Error Messages Optipoint 410 Entry
Troubleshooting Error Messages optiPoint 410 entry The LEDs flash till you switch to the Administration Mode ! page 54. LEDs on the No IP address phone: The DHCP server cannot assign a terminal IP address ! page 53 Code 1).
Page 238 Troubleshooting No terminal Mask is set The DHCP IP assignment ! page 54 is switched off and no terminal Mask is configured (Code 5). Possible solution Activate the DHCP IP assignment ! page 54. Enter the terminal Mask ! page 54. No Default Route is set The DHCP IP assignment ! page 54 is switched off and no default route is configured (Code 6).
Page 239 Troubleshooting SIP Server not responding The SIP Server Address has been set but the SIP server is not responding (Code 10). Possible solution Check SIP realm (! page 115). SIP registration error The SIP server/proxy has rejected registration of the phone (Code 11). Possible solution Check SIP user ID and password (! page 115).
Page 240: Common Problems
Troubleshooting Common problems Phone Fails to Display Correct time and Date • Ensure that the optiPoint 410/420 family S V6.0 phone’s time zone is correct ! page 223. If the time zone is incorrect and can not be edited it has been configured by the DHCP server on start-up so check the configuration of the DHCP server which is supplying the phone’s IP ad- dress.
Page 241: Phone Configurations
Phone Configurations Phone Configurations This section identifies the configuration settings to allow the phone to op- erate in various system environments these include for example: • HiQ8000 • Broadsoft • Sylantro This configuration is a common one dealing with settings generic to all sys- tems.
Page 242 Phone Configurations Function standard value LDAP server port National Dial Prefix QoS L2/L3 Off/Off SNMP password public Password Editor ! page 158 SNMP trap ID address 0.0.0.0 SNTP IP address 0.0.0.0 Terminal IP address 0.0.0.0 Terminal mask 0.0.0.0 Time to live Time zone offset User password null...
Page 243: Index
Index Terminal details ........60 Index Configuration download filename ..170 Conformity ............. 4 Control keys ..........30 Abbreviations ..........228 Action on submit ........162 Administration menu Date ............173 Access to ..........48 Date configuration ........66 Interface ...........
Page 244 Index Editors Java program filename ............155 ......192 Emergency number ......... 185 Error Messages ........237 Errors Key fields, labeling ........26 Fixing ............233 Key labelling ..........25 Explanations to specialized terms ..228 Key test ............193 Keypad ............
Page 245 Index Routing ............. 191 MAC address ..........202 Overview ..........44 Maintenance of the phone ......3 Melody/Tone Editor ......... 161 Packet size ..........212 Message Waiting IP address ....203 Version ........... 213 Microphone ..........25 Mini switch ..........22 Music on hold Download ..........
Page 246 Index Telephone Versions Info ..........225 Call features Viewing ..........32 Capabilities Diagnostic tests ..........31 ........94 Installation Phone information ..........20 ........93 Label VLAN ............18 Layout Discovery method ............25 ........ 226 Location Manual VLAN identifier .............
Page 247 An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. The trademarks used are Subject to availability. Right of modification reserved. owned by Siemens Enterprise Communications GmbH & Co. KG or their Printed in the Federal Republic of Germany. respective owners..

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