Communication with printer lost when connected to Virtual Private Network (VPN)
You will lose your connection to a wireless printer on your local network when connected to most Virtual Private
Networks (VPNs). Most VPNs allow users to communicate with only the VPN and no other network at the same time.
If you would like to have the ability to connect to your local network and to a VPN at the same time, the system support
person for the VPN must enable split tunneling. Be aware that some organizations will not allow split tunneling due to
security or technical concerns.
Wireless troubleshooting
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"Communication with printer lost when connected to Virtual Private Network (VPN)" on page 154
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Resetting the wireless settings to factory defaults
1
From the printer control panel, press
2
Press the arrow buttons to scroll to Network Setup, and then press
3
Press the arrow buttons to scroll to Reset Network Adapter to Factory Defaults, and then press
.
4
Press the arrow buttons to scroll to Yes, and then press
The printer wireless settings are reset to factory default settings. To verify, print a network setup page.
Cannot print over wireless network
If you encountered problems while installing, or if your printer does not appear in the printers folder or as a printer
option when sending a print job, then you can try uninstalling and reinstalling the software.
Before you reinstall the software, check the troubleshooting checklist, and then do the following:
T
(
URN THE ACCESS POINT
Wait one minute for the printer and computer to reestablish the connection. This can sometimes refresh network
connections and resolve connectivity issues.
D
SESSION
When you are connected to another network through a VPN connection, you will not be able to access the printer
over your wireless network. End your VPN session and try printing again.
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OFF AND THEN BACK ON
Troubleshooting
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