Cannot Run The Fax Software - Lexmark Pro700 Series User Manual

Cannot run the fax software

The printer must be connected to a telephone, DSL, VoIP, or cable service before you can configure the fax settings in
the fax software.
M
AKE SURE THE FAX SOFTWARE IS INSTALLED
The Fax Solutions Software is optional for Windows users and is installed with the printer software only if you select
it on the "Install Additional Software" screen during installation. If you did not install the fax software, then the Fax
tab on the Printer Home takes you to our Web site where you can download the software.
M
AKE SURE THE PRINTER IS CONNECTED TO A TELEPHONE LINE
You need to connect the printer to your telephone line (through a standard wall jack, a DSL filter, a VoIP adapter, or
a cable modem) before you can open the fax software and configure the fax settings.
M
AKE SURE THAT THE PRINTER IS CONNECTED TO THE COMPUTER
M
AKE SURE THAT THE PRINTER IS NOT IN
Fax error messages on the printer control panel
Error Message:
Remote Fax Error
Fax Mode Unsupported
Unsupported Compression
P S
OWER AVER MODE
What it indicates:
The receiving fax machine cannot
receive the fax. The error on the
receiving end could be due to several
factors.
The receiving fax machine does not
support color fax or the scan resolution
of the document that you are sending.
The fax modem of the receiving fax
machine does not support data
compression. Fax modems compress
data to speed up transmission, but the
receiving fax modem needs to have the
same compression code.
Troubleshooting
147
Possible solutions:
•
Resend the fax. There may have
been a problem with the quality of
the connection.
• Decrease the transmission speed of
your fax modem.
•
Register your user information. In
some countries, you cannot send a
fax without registering your fax
name and fax number. Some fax
machines also block faxes without
sender information.
• Enable Auto Fax Conversion. The
printer automatically converts color
faxes to black and lowers the scan
resolution of the document.
• Lower the fax quality.
•
Reformat the document on
Letter-size paper.
• Lower the transmission speed of the
fax modem, and then resend the
fax.
•
Enable Auto Fax Conversion.