Fax Troubleshooting Checklist; Connection Checklist; Cannot Send Faxes - Lexmark Pro700 Series User Manual

Lexmark printer user's guide
Hide thumbs Also See for Pro700 Series:
Table of Contents

Advertisement

"Cannot run the fax software" on page 147
"Fax error messages on the printer control panel" on page 147
For detailed descriptions of common terms and tasks, see the following:
"Setting up the printer to fax" on page 72
"Faxing FAQ" on page 90

Fax troubleshooting checklist

If you encounter problems sending and receiving faxes, then check the connection first:
1
Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL filter, VoIP device,
or cable modem where you connected the printer. Make sure you plug the telephone into the same port.
If you do not hear a dial tone, then contact your line provider.
2
While the printer is connected to the telephone line, check for a dial tone by plugging an analog telephone into the
port of the printer.
If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each item.
If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics in this section.

Connection checklist

Make sure that the printer and other devices on the line (if applicable) are set up and configured correctly according
to your setup scenario.
Make sure that the cables are connected to the correct ports.
Make sure that the cables are securely plugged in.
Check the cable connections for the following hardware, if applicable:
Power supply Answering machine Cable modem Splitter
Telephone
VoIP adapter
If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for the printer.
If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged into the
first phone port.
If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.

Cannot send faxes

If the "Fax troubleshooting checklist" does not solve the problem, then try one or more of the following:
M
AKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER
If you did not enter your user information during initial setup, then enter your fax name and fax number. In some
countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block
unknown faxes or faxes without sender information.
DSL filter
RJ-11 adapter
Troubleshooting
143

Hide quick links:

Advertisement

Table of Contents
loading

This manual is also suitable for:

Prevail pro702Prevail pro705

Table of Contents