Scanner Does Not Respond; Scan Was Not Successful; Scanning Takes Too Long Or Freezes The Computer - Lexmark 2500 Series Getting Started Manual

Scanner does not respond

Check the control panel
for any blinking lights
Check power
Make sure the printer is set
as the default printer and
is not on hold or paused.
Software may not be
installed correctly

Scan was not successful

USB cable may not be
connected
Reboot computer
Software may not be
installed correctly

Scanning takes too long or freezes the computer

Other software may be
running
Change the scanning
resolution to a lower
value
If one of the lights is blinking, see "Blinking lights on the control panel" on page 53.
If the light is not on, see "Power button is not lit" on page 42.
1
Click:
•
In Windows XP Pro: Start
•
In Windows XP Home: Start
•
In Windows 2000: Start
2
Double-click the name of your printer.
3
Click Printer.
•
Make sure no check mark appears next to Pause Printing.
•
Make sure a check mark does appear next to Set As Default.
For more information, see "Software may not be installed correctly" on page 44.
1
Check the USB cable for any obvious damage.
2
Firmly plug the square end of the USB cable into the back of the printer.
3
Firmly plug the rectangular end of the USB cable into the USB port of the computer.
The USB port is marked with the
Turn off and then restart your computer.
For more information, see "Software may not be installed correctly" on page 44.
Close all programs not being used.
1
Load an original document facedown on the scanner glass.
2
From the desktop, double-click the Lexmark Imaging Studio icon.
3
From the left pane of the Welcome screen, click Scan.
4
Click Custom Settings.
5
Select a lower scan resolution.
6
Click Start.
Troubleshooting
Settings Printers and Faxes.
Control Panel
Settings Printers.
USB symbol.
49
Printers and Faxes.