Scanner Does Not Close; Scanner Does Not Respond - Lexmark XC9225 User Manual

Troubleshooting
Action
Step 2
Check the file you want to scan.
a
Make sure that the file name is not already used in the
destination folder.
b
Make sure that the document or photo you want to scan is not
open in another application.
c
Resend the scan job.
Is the scan job successful?
Step 3
a
Make sure that the Append time stamp or the Overwrite
existing file check box is selected in the destination
configuration settings.
b
Resend the scan job.
Is the scan job successful?

Scanner does not close

Action
Remove obstructions that keep the scanner unit open.
Did the scanner unit close correctly?

Scanner does not respond

Action
Step 1
a
Check if the printer is turned on.
b
Resolve any error messages that appear on the display.
c
Copy or scan the document.
Is the scanner responding?
Step 2
a
Check if the power cord is connected properly to the printer
and the electrical outlet.
CAUTION—POTENTIAL INJURY: To avoid the risk of fire
or electrical shock, connect the power cord to an
appropriately rated and properly grounded electrical outlet
that is near the product and easily accessible.
b
Copy or scan the document.
Is the scanner responding?
Yes No
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
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customer
customer