Network Troubleshooting - Blackberry Storm Troubleshooting Manual

Network Troubleshooting

Verify network coverage using VZWMap
Review Alerts and Outage notifications from InfoManager.
Confirm the MDN/MIN, MEID/ESN, price plan, and features from ACSS are
active in the appropriate MTAS network elements including the RIM Relay.
Roaming in CDMA and GSM requires the ACSS feature code for
NationalAccess roaming.
Note: NationalAccess Roaming is an embedded feature included with global.
The ACSS feature code NationalAccess Roam enables the 1X Roam field in
the MTAS AAA Network Element.
Knowledge Base Keywords: Verifying account and device
provisioning
Use the following Knowledge Base keywords for MARS:
Knowledge Base Keywords: Verifying MARS 3G data records
Knowledge Base Keywords: Verifying over-the-air (OTA) activation -
MARS
Knowledge Base Keywords: Identifying / Performing / Verifying a
DMU Key reset
Knowledge Base Keywords: Ensuring MDN / MIN match the ESN
Knowledge Base Keywords: Identifying dropped calls
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BlackBerry® Storm™ Troubleshooting
MCS 10/15/2008