Blackberry Storm Support - Blackberry Storm Troubleshooting Manual

BlackBerry Storm Support

Support for the BlackBerry Storm will follow the existing support structure for Verizon
Wireless BlackBerry 8830 World Edition.
Retail, B2B, and Enterprise staff will focus on sales, including device,
accessories and service.
Customer Care will focus on answering customer inquires surrounding
accessories, billing, coverage, general device operation, general service
questions and pricing.
Technical Support will focus on supporting domestic users with voice, data,
email setup, advanced device operation, BroadbandAccess Connect and
device synchronization (PIM and Media) with BlackBerry Desktop Manager
Software.
Global Data Technical Support and Global Support teams will focus on
supporting users outside the US with voice and data issues.
Network Repair Bureau will focus supporting the Storm from tickets escalated
via Remedy.
Additional support available:
Facebook website support is available online from www.facebook.com
Flickr website support is available online from www.flickr.com
Flickr Photo Uploader for BlackBerry Smartphones is available from RIM
Facebook for BlackBerry Smartphones is available from RIM
RIM will support the Storm device and email issues outside the VZW scope of
support. Escalations to RIM will follow existing area processes.
BlackBerry Media Sync support is available online from
www.BlackBerry.com/support or from RIM.
Apple iTunes support is available from the application help files and online from
www.apple.com.
Notes:
Participant Workbook
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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MCS 10/15/2008