Wireless Network Coverage Troubleshooting - Blackberry STORM 9500 User Manual

User Guide

Wireless network coverage troubleshooting

I cannot connect to a wireless network
Depending on your BlackBerry® device model and wireless network, this feature might not be supported.
Try performing the following actions:
• If your BlackBerry® device uses a SIM card, verify that your SIM card is inserted in your device correctly.
• If your device normally connects to a CDMA network and your device supports international roaming, verify that your device is in global
roaming mode and that your SIM card is inserted in your device correctly.
• Verify that you have turned on the connection to the wireless network.
• Verify that you are connected to your wireless service provider's network. If you switched wireless networks manually, your device
remains connected to that wireless network until you select your wireless service provider's network again.
• If you have set a specific speed for wireless network connections, verify that you are in a wireless coverage area that supports the
connection speed.
Related topics
Turn off the connection to the wireless network, 236
Switch wireless networks manually, 239
I cannot synchronize a certificate
Verify that the certificate synchronization tool of the BlackBerry® Desktop Manager is installed on your computer. If the certificate
synchronization tool is not installed on your computer, re-install the BlackBerry® Desktop Software. For more information about installing the
BlackBerry Desktop Software, see the printed documentation that came with your BlackBerry device.
I cannot connect to a GSM or UMTS network
Try performing the following actions:
• Verify that your SIM card is inserted in your BlackBerry® device correctly.
• Verify that you are in a GSM® or UMTS® network area that is supported by your wireless service plan.
• Verify that the network that you want to connect to appears in your preferred wireless network list.
• On the Home screen, click the Manage Connections icon. Click Mobile Network Options. Verify that the Network Technology field is
not set to 1XEV.
• On the Home screen, click the Manage Connections icon. Click Mobile Network Options. If the Network Technology field is set to
GSM/UMTS, verify that the Network Mode field is set to 3G & 2G.
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Wireless network coverage