Broadbandaccess Connect Tech Support Tool Resources - Blackberry Storm Troubleshooting Manual

Technical Support Resources Activity:
In the technical support resources activity you will access the technical support tool
and determine the resources available to assist you with resolving customer issues for
the BlackBerry Storm.
1. Access InfoManager
2. Locate the Tech Support Tool
3. List the InfoManager Path used to locate the resources available
4. Describe the Tech Support Tool resources available for the specific product or
service listed.

BroadbandAccess Connect Tech Support Tool Resources:

Path: Tech Support> Technical Support Tool> Overview - Technical Support Tool>
BroadbandAccess Connect
The BroadbandAccess connect technical support tools include:
How to guides – provide detailed information to assist a customer with using a
feature or device. How to guides are divided into Tier and Tier 2.
Troubleshooting Guide – provide detailed troubleshooting steps to resolve
customer issues. Troubleshooting steps are divided into Tier and Tier 2.
Answer Wizard – provide detailed steps to answer customer concerns for
BroadbandAccess Connect. Answer Wizard provides Tier and Tier 2 steps.
How will you apply these resources when working with customers?
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BlackBerry® Storm™ Troubleshooting
MCS 10/15/2008