Support For Non-Network Issues - Blackberry Storm Troubleshooting Manual

Support for Non-network Issues

Verizon Wireless customers may call for support with the issues that are not network
related including:
BlackBerry Bundled software
Third-party applications
Other operating systems synchronization
Device restrictions imposed by the BES administrator
Email service provider issues
Unresolved issues with the bundled software should be escalated to RIM using
existing area processes.
Third-party applications are supported by the application vendor. Vendors will
vary, some vendors include: RIM and Handango.
RIM provides support to synchronize the BlackBerry Storm with the Macintosh
operating system. Synchronization software is available from:
http://na.blackberry.com/eng/services/desktop/mac.jsp
Support for device operating restrictions implemented by a BES administrator
must be referred to the BES administrator for support.
Issues isolated to a customer's email service provider must be directed to the
customers email service provider.
Notes:
Participant Workbook
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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MCS 10/15/2008