2008 Priorities; What To Expect - Blackberry Storm Troubleshooting Manual

2008 Priorities

Match the 2008 Priorities with the BlackBerry Storm action plans.
1. Grow customers faster
than the competition.
2. Widen our highest
revenue lead.
3. Ensure every customer
recommends us.
4. Lead in profitability.
How do you think you'll benefit from the Storm's launch?

What to Expect

By the end of this course the participants will be able to:
Demonstrate the operation of VZW services on the BlackBerry Storm
Explain how the BlackBerry Storm is supported by Verizon Wireless.
Demonstrate the resources and tools available to troubleshoot the BlackBerry
Storm
Describe the escalation process for issues that require support outside Verizon
Wireless including Research In Motion®, and third-party applications/vendors
We'll accomplish this with group activities, hands-on challenges, and practice
scenarios; additional resources include:
BlackBerry Storm - Training Reference Guide
2
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Opportunity to offer our 3G Network and High
____
ARPU.
Largest & Most Reliable 3G Network and the
dependability of the exclusive (to the U.S.)
____
BlackBerry Storm.
There are existing BlackBerry opportunities as well
as switchers that want the dependability of
____
BlackBerry email, messaging and communication
capabilities in a touch screen device.
The feature-packed BlackBerry Storm delivers
____ data solutions including Global Services, Visual
Voice Mail and VZ Navigator.
BlackBerry® Storm™ Troubleshooting
MCS 10/15/2008