Mobile Network Settings; Mobile Network; International Text Messaging - Blackberry Storm Troubleshooting Manual

Mobile Network Settings

When traveling overseas Verizon Wireless partners with many carriers to provide
voice and data service. In some locations there may be two or more partner carriers
available to the customer. Manually selecting the GSM carrier can resolve geographic
signal strength issues by allowing the user to select another VZW preferred carrier.
Use the Global Service Network list from InfoManager to locate the VZW preferred
carrier.
Products/Svcs> International/Global Services> Global BlackBerry
Important: If you provide the customer the instructions to change the Mobile Network
settings, you must explain the steps required to return the device to automatic mode.

Mobile Network

The Mobile Network settings can be used to select a specific VZW preferred carrier.
To manually select a preferred GSM carrier follow these steps:
1. Press the Menu button and then touch-click Options> Mobile Network> Network
Technology> GSM/UMTS> Network Selection Mode> Manual>
2. The Storm will scan for available networks.
3. Touch-click Mobile Network and then touch-click a preferred carrier from the
available list.

International Text Messaging

Instructions to use SMS can be located in Knowledge Base.
Knowledge Base Keywords: Creating and sending a TXT message
Important Notes:
Messages sent or received while outside the US are billed at the International
message rate and bundled message rates do not apply.
Sending and receiving SMS messages in GSM mode has additional limits and
restrictions. Refer to the following InfoManager article for specific details:
Products/Svcs> International/Global Services> Global Phone> International TXT
Messaging Restrictions for Global Phone
10
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
Service> See Also
BlackBerry® Storm™ Troubleshooting
MCS 10/15/2008