Mission Three - Key Storm Details - Blackberry Storm Troubleshooting Manual

Mission Three – Key Storm Details
Locate and write down the following device information without removing the battery
door:
1. MDN _________________________
2. MEID_________________________
3. SIM Card Number______________________
4. BlackBerry PIN ___________________
Complete the following tasks:
1. Register the device on the BlackBerry network.
2. Send a PIN Message to a nearby team.
Based on the actions taken above complete the following:
1. List up to three scenarios that may require you to ask a customer to perform
these tasks.
2. Describe up to three challenges you may encounter when explaining these
tasks to a customer.
3. Explain the steps will you take to help the customer overcome the challenges
you identified in step 2.
Participant Workbook
Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
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MCS 10/15/2008