Storm Escalations - Blackberry Storm Troubleshooting Manual

Storm Escalations

All unresolved Verizon Wireless network issues must be escalated to the NRB via
a Remedy trouble ticket.
When completing a Remedy trouble ticket follow existing processes for your area.
Step-by-step instructions to complete a Remedy ticket can be located from the
following path:
Tech Support> General Troubleshooting> Remedy Tickets> Creating Remedy Tickets
Notes:
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Confidential and proprietary material for authorized Verizon Wireless personnel only. Use, disclosure, or distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement.
BlackBerry® Storm™ Troubleshooting
MCS 10/15/2008