Network Troubleshooting - Oki MB461 Maintenance Manual

Oki Data CONFIDENTIAL

8.5.9 Network Troubleshooting

(1) Cannot print from Utility.
Confirmation Items
(1) Check the LINK lamp.
Check whether LINK lamp Check whether HUB and printer
(green) is lighted. are connected normally.
(Check the network cable
connection.)
Check whether straight cable is
used.
Try to insert the network cable
into different HUB port.
(2) Check the content of network information
Check IP address, Subnet Print out the network information.
mask, Gateway address. Check IP address, Subnet mask,
Gateway address.
(3) Check whether the communication on the network is normal.
Send the Ping command from Send the Ping command from PC
PC to printer to check to printer, and check whether the
response is correct.
(4) Check the utility
Check the settings of OKI Check the setting items of OKI
LPR utility. LPR utility.
(5) Check the OS standard port.
Check windows (XP, Vista, 7) Set windows (XP, Vista, 7)
standard LPR port. standard LPR port, and check
whether print is normal.
44871001TH Rev.6
Confirmation Tasks Action at NG
Reconnect the network
cable normally.
Replace with straight
cable.
Try to replace the HUB.
Set the IP address,
Subnet mask, Gateway
address correctly.
Set the IP address,
Subnet mask, Gateway
address correctly.
Set the setting items of
OKI LPR utility correctly.
Set windows (XP, Vista,
7) standard LPR port
correctly.
8. TROUBLESHOOTING PROCEDURES
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