Appendix B - Troubleshooting (Network) > 60; Cannot Send E-Mail; Cannot Search On Ldap Server - Oki C9850 Series Troubleshooting And Maintenance Manual

A B – T
PPENDIX
Possible network problems with suggested checks are provided below. Further network
troubleshooting information is provided in the Fiery Configuration Guide.
C -
ANNOT SEND E MAIL
If you are unable to send e-mail, check that the following are configured correctly.
Printer
unit
Scanner
unit
C
ANNOT SEARCH ON
If you cannot connect to or search on LDAP server, check that the following are configured
correctly.
Scanner
unit
In addition, if you select Secure Protocol as the Authentication Method to access the MS
Active Directory, check that the following are configured correctly.
Printer
unit
Scanner
unit
ROUBLESHOOTING
CATEGORY
Admin Setup>
Network Setup>
Service Setup>
E-mail Setup
Administrator Setup
LDAP
SERVER
CATEGORY
Administrator
Setup>
LDAP Settings
CATEGORY
Admin Setup>
Network Setup>
TCP/IP Setup
Admin Setup>
Server Setup
Administrator
Setup>
LDAP Settings>
Authentication
Appendix B – Troubleshooting (network) > 60
( )
NETWORK
ITEM COMMENT
Enable E-mail Must be Yes.
Services
Outgoing server Must be
specified.
Fiery E-mail Must be
Address specified.
Admin. E-mail Must be
Address specified.
Scan to E-Mail Must be
Enable.
ITEM COMMENT
Server Name These are site-
specific settings
Port Number
and must be
specified correctly.
Search Root
Contact the LDAP
server
Authentication
administrator if
you need help.
ITEM COMMENT
DNS Setup Must be specified
correctly, to access
DNS server.
System Date Must be adjusted to
LDAP server's date.
System Time Must be adjusted to
LDAP server's time.
Time Zone Must be adjusted to
LDAP server's time
zone.
Domain Domain must be
registered in DNS
server.