SATO DR308e Operator's Manual
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SATO DR308e Operator's Manual

SATO DR308e Operator's Manual

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Operator Manual
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DR308e
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  • Page 1 Operator Manual For printer model: DR308e Read this Operator Manual before and during usage of the above product. Keep this document handy for future reference.
  • Page 2 All rights reserved. No part of this document may be reproduced or issued to third parties in any form whatsoever without the express permission of SATO. The materials in this document are provided for general information and are subject to change without notice. SATO assumes no responsibilities for any errors that may appear.
  • Page 3 In this case, continued use of the printer may cause a fire or electric shocks. DR308e Operator’s Manual Page i...
  • Page 4 • If the printer will not be used for extended periods of time, disconnect the power cable for safety. • When releasing and locking down the printer head, be careful not to catch any other foreign matter in it except loaded media. Page ii DR308e Operator’s Manual...

  • Page 5: Table Of Contents

    How To Clean The Printer (Cleaning Sheet) ............4-3 Adjusting Print Quality ..................4-4 5 Troubleshooting Error signal troubleshooting ................5-2 Troubleshooting table ...................5-4 Interface troubleshooting ..................5-5 Test print troubleshooting ..................5-6 6 General Specifications Printer Basic Specifications .................6-1 Optional Accessories Specifications ..............6-5 DR308e Operator’s Manual Page iii...
  • Page 6 Universal Serial Bus (USB) Interface ..............7-9 External Signal Interface (EXT) ................7-9 8 Optional Accessories Cutter ........................8-1 Stacker ........................8-2 Dispenser .......................8-4 External Rewinding Unit ..................8-5 Keypad ........................8-6 Calendar IC ......................8-6 9 Sato Group of Companies ............Back cover Page iv DR308e Operator’s Manual...

  • Page 7: Introduction

    Section 1: Introduction INTRODUCTION Thank you for your investment in this SATO printer product. This Operator’s Manual contains basic information about the installation, setup, configuration, operation and maintenance of the printer. A total of eight topics are covered herein, and they are organized as follows:...

  • Page 8: Unpacking

    Ferrite core (for attaching Ribbon core (for winding) Extension guide plates, to power cable) core adaptor, screw to secure the core adaptor * The shape of the power plug may varied depending on the location of purchased. Page 1-2 DR308e Operator’s Manual...

  • Page 9: Parts Identification

    6 Media ejection slot 7 Optional device compartment 8 Cover for potentiometer and Dip switch compart- ment Front View of DR308e Main cover FEED button Open and close this cover to load the media Press once to feed one blank label. and ribbon.
  • Page 10 12 Keypad connection terminal 13 Interface slot 14 EXT external connector terminal Back View of DR308e POWER switch Interface slot (option) Turns power On(-) or Off(O). Optional interface slot for connection to a host PC. An option of RS-232C (High-speed)
  • Page 11 22 Platen roller 23 Pitch sensor 24 Pitch sensor guide 25 Media guide shaft Side View of DR308e with main cover open Supplied yellow screwdriver Print head Used to adjust the potentiometers and Dip This component is used to print on the paper.
  • Page 12 Section 1: Introduction 1.2 PARTS IDENTIFICATION (cont’d) Adjustment compartment at the right bottom side of DR308e 31 PRINT 26 CHECK connector potentiometer 27 DISP potentiometer 32 OFFSET potentiometer 28 F-OFFSET potentiometer 29 J-HOLE potentiometer 33 PITCH potentiometer 30 IM potentiometer...

  • Page 13: Installation

    • 2.1 Site Location • 2.2 Media Selection • 2.3 Loading Labels or Tags • 2.4 Loading the Carbon Ribbon • 2.5 Remove the Carbon Ribbon • 2.6 Adjusting the Pitch Sensor • 2.7 Connections DR308e Operator’s Manual Page 2-1...

  • Page 14: Site Location

    For optimal print performance and durability, please use SATO-certified label and ribbon supplies on this printer. Using supplies not tested and approved for use by SATO can result in unnecessary wear and damage to vital parts of the printer, and may void the warranty.

  • Page 15: Loading Labels Or Tags

    Load the media to the roll media supply spindle. Make sure the media leader is pull out from the bottom Printed and the printed side is facing upwards. Push the roll side firmly towards the end of the spindle. should face upwards DR308e Operator’s Manual Page 2-3...
  • Page 16 When replacing media, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury. • Avoid touching even the edge of the print head with your bare hands. Page 2-4 DR308e Operator’s Manual...
  • Page 17 Unfasten the screw holding the roll media supply spin- dle. Use a flat-blade screwdriver to unfasten the screw. Rotate the spindle to 90 degree in the upper right (coun- ter clockwise) direction. Fasten the screw that you unfastened in step DR308e Operator’s Manual Page 2-5...
  • Page 18 When replacing media, bear in mind that the print supply head and its surrounding area remain hot. Keep your spindle fingers away from these areas to prevent injury. • Avoid touching even the edge of the print head with your bare hands. Page 2-6 DR308e Operator’s Manual...

  • Page 19: Loading The Carbon Ribbon

    The dull side of the ribbon should be facing down as it travels through the print head assembly. Note: Use only genuine SATO carbon ribbons for maximum print quality and printer durability. Mount the empty ribbon core on the ribbon take-up spindle.
  • Page 20 When replacing carbon ribbon, bear in mind that the print head and its surrounding area remain hot. Keep your fingers away from these areas to prevent injury. • Avoid touching even the edge of the print head with your bare hands. Page 2-8 DR308e Operator’s Manual...

  • Page 21: Remove The Carbon Ribbon

    After adjustment, do a test print to see if the sensor is Tag-hole sensor (marked with a working properly. triangle) to the tag-hole (center/ See Section 3.10 Test Print Mode on page3-24 for side) of the loaded media. instructions on how to run test print. DR308e Operator’s Manual Page 2-9...

  • Page 22: Connections

    LAN interface board • USB interface board *Installation of the interface board should be done by Sato certified servicing personnel. Make sure that power cable is not connected to the printer. Align the interface board with the guide of the interface slot opening at the back of the printer as shown.
  • Page 23 A 3-pin plug is attached to the power cord provided with your printer. One of these pins is the ground wire. If the power outlet that you plan to use is a 3-pin type, simply insert the power plug as is. DR308e Operator’s Manual Page 2-11...
  • Page 24 If there is any printed paper remaining in the printer, cut it off. Turn off the power switch on the printer’s rear panel. Press the side of the switch marked “O”. Page 2-12 DR308e Operator’s Manual...

  • Page 25: Operation And Configuration

    LCD panel, the manually set values will be used by the printer. If you set the values manually and then download a job with software settings, the software settings will be used. DR308e Operator’s Manual Page 3-1...

  • Page 26: Operation Panel

    • F-OFFSET potentiometer This potentiometer is to set the factory zeroing for the OFFSET potentiometer. Usually changes of this set- ting is not require. Adjust only when instructed by SATO certified servicing personnel. Page 3-2 DR308e Operator’s Manual...

  • Page 27: Operating Modes

    This potentiometer is used to adjust the sensing level for the gap sensor. • DSW Dip switch These switches are to set the printer to different modes when servicing. This is only used by Sato certified servicing personnel. • PITCH potentiometer This potentiometer adjusts the beginning print position in correspond to the adjustment value displayed in the OFFSET VOLUME menu (User Mode).
  • Page 28 LINE button FEED HEX Dump Mode button LINE button While pressing FEED button, switch POWER to On “-” Test Print Mode While pressing LINE and FEED buttons, switch POWER to On “-” Default Setting Page 3-4 DR308e Operator’s Manual...

  • Page 29: Online And Offline Modes

    Section 3: Operation and Configuration 3.3 ONLINE AND OFFLINE MODES The general and basic operation of the DR308e is via the Normal mode, which consists of the ONLINE and OFFLINE modes. 3.3.1 Online Mode Pressing the LINE button causes the printer to go ONLINE or OFFLINE alternately.

  • Page 30: Printer Setting Modes

    When TAG is used, press LINE to specific the types of tag used. Select CENTER (Gap) hole, SIDE (Gap) hole or I-MARK tag, and press FEED button to activate the selection. Printer returned to OFFLINE mode after setting. Page 3-6 DR308e Operator’s Manual...

  • Page 31: User Mode

    When USER MODE is displayed, press the FEED button to enter to User mode for adjustment. Note: PASSWORD may prompt on the display if password input is enabled. Please refer to Sato certified servic- ing personnel for details in password inputting.
  • Page 32 You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to Section 3.10 Test Print Mode on page 3-24 for details. Page 3-8 DR308e Operator’s Manual...

  • Page 33: Setting Print Darkness

    Print offset You may wish to print a test print after completing the adjustments to ensure they are correct. Refer to Section 3.10 Test Print Mode on page 3-24 for details. DR308e Operator’s Manual Page 3-9...
  • Page 34 Character Pitch setting mode. Press LINE button to toggle between PROPORT and FIXED. The default value is PROPORT which is proportional. Press FEED button to enter your setting and return to the OFFLINE Mode. Page 3-10 DR308e Operator’s Manual...

  • Page 35: Interface Mode

    When INTERFACE MODE is displayed, press the FEED button to enter to Interface mode for adjustment. Note: PASSWORD may prompt on the display if password input is enabled. Please refer to Sato certified servic- ing personnel for details in password inputting.

  • Page 36: Enabling Interface Card Configuration

    FEED Press FEED button while pressing LINE LINE button to return to previous display. Optional route. Setting completed. After setting, re-start the printer by turning KEYPAD PORT the POWER off and then on. is displayed. Page 3-12 DR308e Operator’s Manual...
  • Page 37 If STATUS2, STATUS3 or STATUS4 is selected XON/XOF is selected Return to INTERFACE SET mode. FEED FEED Press FEED button while pressing LINE LINE button to return to previous display. RS-232C Optional route. Setting completed. KEYPAD PORT is displayed. DR308e Operator’s Manual Page 3-13...
  • Page 38 STATUS4. Select YES to ignore the codes, and NO to process them. Press LINE button to toggle the selection, YES or NO. Press FEED to enter the setting. The printer returns to OFFLINE mode. Page 3-14 DR308e Operator’s Manual...

  • Page 39: Advance Mode

    Press FEED button while pressing selected LINE button to return to previous display. FEED Optional route. LINE FEED Enable is selected FEED FEED FEED LINE Disable is selected Proceed to CHECK Chart continued on next page. PITCH SIZE display. DR308e Operator’s Manual Page 3-15...
  • Page 40 When ADVANCE MODE is displayed, press the FEED button to enter to Advance mode for adjustment. Note: PASSWORD may prompt on the display if password input is enabled. Please refer to Sato certified servic- ing personnel for details in password inputting.
  • Page 41 Press the LINE button to choose from AFTER, AFTER2, BEFORE or NONE. The default setting is AFTER. AFTER2 and NONE can only be selected when Cutter unit is installed. Press the FEED button to confirm your selection and proceed to the next setting. DR308e Operator’s Manual Page 3-17...
  • Page 42 Press the LINE button to select the NORMAL or BARCODE option. The default option is NORMAL. Press the FEED button to confirm your selection and proceed to the next setting. Page 3-18 DR308e Operator’s Manual...
  • Page 43 When EXTERNAL SIGNAL is displayed, press FEED button to enter to the setting mode. Press the LINE button to select the ENABLE or DISABLE option. The default value is DISABLE. Press the FEED button to confirm your selection and proceed to the next setting. DR308e Operator’s Manual Page 3-19...
  • Page 44 PREND output signal. Press the LINE button to select T1, T2, T3 or T4. The default value is T4. For more details, refer to the Programming Guide from the Sato certified servicing personnel.
  • Page 45 When EURO CODE is displayed, press FEED button to enter to the setting mode. Press the LINE button to choose another value if desired. The default setting is D5. Press the FEED button to confirm the setting and proceed to the next setting. DR308e Operator’s Manual Page 3-21...

  • Page 46: Hex Dump Mode

    When HEX DUMP MODE is displayed, press the FEED button to enter to HEX Dump mode. Note: PASSWORD may prompt on the display if password input is enabled. Please refer to Sato certified servic- ing personnel for details in password inputting.
  • Page 47 When printing is done, press the LINE button to take the printer OFFLINE. When BUFFER was set for Dump data, press LINE button to start the Dump print of the buffered data. The printer goes ONLINE automatically after the printing. DR308e Operator’s Manual Page 3-23...

  • Page 48: Test Print Mode

    Make sure the POWER of the printer is turned off (O). While pressing the FEED button, switch the POWER to On (-). The display will show TEST PRINT MODE. Press the FEED button to enter to the Test Print selection mode. Page 3-24 DR308e Operator’s Manual...
  • Page 49 When TEST SIZE is displayed, press FEED button to enter to the set- ting mode. Press the LINE button to choose LARGE or SMALL. Press the FEED button to confirm the setting and proceed to the next screen. DR308e Operator’s Manual Page 3-25...

  • Page 50: Default Setting Mode

    Make sure the POWER of the printer is turned off (O). While pressing the LINE button and the FEED button simultaneously, switch the POWER to On (-). The display will show DEFAULT MODE. Press the FEED button to enter to the Default selection mode. Page 3-26 DR308e Operator’s Manual...
  • Page 51 SETTING COMPLETE is displayed with 3 beep sound. If NO is selected, the printer will stop the process and CANCELED is displayed. To exit the Default Setting Mode, switch the POWER to Off and then On again. DR308e Operator’s Manual Page 3-27...

  • Page 52: Table Of Default Settings

    I-Mark Tag: -12 Cut Offset Label I-Mark:-24 Others:+00 Backfeed Offset Font Switching External Signal 9PIN Setting MODE1 Password Setting Disable(0003) Reprint No reprint Command Priority Enable Factory Mode Life Counter Head Counter Cutter Counter Dispense Counter Page 3-28 DR308e Operator’s Manual...

  • Page 53: Cleaning And Maintenance

    Section 4: Cleaning and Maintenance CLEANING AND MAINTENANCE This section provides information on user maintenance for the DR308e printer. The following information is covered here: • 4.1 Cleaning The Print Head, Platen and Rollers • 4.2 How To Clean The Printer (Cleaning Kit) •...

  • Page 54: Cleaning The Print Head, Platen And Rollers

    Furthermore, dirt can accumulated along the label path, affecting parts like sensors and guides, and reducing their performance. Therefore, it is important to clean these important components periodically. The printer cleaning kit and cleaning sheets can be purchase from your authorized SATO dealer. When to clean with a cleaning kit ♦...

  • Page 55: How To Clean The Printer (Cleaning Sheet)

    Unlatch the print head and use the cleaning pen from the cleaning kit to gently remove any remaining dirt from the print head. DR308e Operator’s Manual Page 4-3...

  • Page 56: Adjusting Print Quality

    Print Speed software command from a computer. There are 4 settings, from 02 ips (slowest) to 5 ips (faster). The default setting is 4 ips. For instructions on setting Print Speed, refer to Section 3.6.2 Setting Print Speed on page 3-9. Page 4-4 DR308e Operator’s Manual...

  • Page 57: Troubleshooting

    Section 5: Troubleshooting TROUBLESHOOTING If you are unable to produce printouts on the DR308e printer, use this section to make sure the basics have been checked, before deciding you are unable to proceed any further. The section is divided into four parts: •...

  • Page 58: Error Signal Troubleshooting

    ERROR DISPLAY BUZZER ERROR CONDITION CORRECTIVE ACTION MACHINE ERROR 1 Long Beep 1) PCB error 1) Consult your SATO dealer and replace the PCB FLASHROM ERROR 1 Long Beep 1) EEPROM is not 1) Install EERPROM properly install properly 2) Replace EEPROM...
  • Page 59 1) Calendar IC default 1) Set the calendar is not set 2) Replace the calendar IC 2) Calendar IC error MEDIA ERROR 3 short Beeps 1) Specified media 1) Set the specified size media size is not correct DR308e Operator’s Manual Page 5-3...

  • Page 60: Troubleshooting Table

    Ensure wiring harness connection. Replace as necessary. LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL Power supply issues. Ensure cable properly connected. Check/replace power supply. Incorrectly positioned display potentiometer. Adjust as required. Page 5-4 DR308e Operator’s Manual...

  • Page 61: Interface Troubleshooting

    Click on System within the new window. Click on the Device Manager tab. Ensure that the View Device By Type is checked. Scroll to SATO-USB Device and ensure that errors do not exist. Reinstall as required. Reboot the PC and the printer. DR308e Operator’s Manual...

  • Page 62: Test Print Troubleshooting

    Allows the operator to identify specific problems regarding mechanical performance and setup. The test label is designed to assist in the identification of print problems. Refer to Section 3.10 Test Print Mode on page 3- 24 for more details to perform this activity. Page 5-6 DR308e Operator’s Manual...

  • Page 63: General Specifications

    PROCESSING 32 Bit RISC Flash ROM 8 Megabytes PRINTER LANGUAGE Standard SATO Barcode Printer Language (SBPL) INTERFACES Communication Interface (1 slot) Interface Board External connector (for optional devices) RS-232C D-sub 9-pin type (for simple input device (keypad) only) 1) RS-232C (High-Speed) I/F board...

  • Page 64: Sensors Position

    Only available if installed SENSORS POSITION 13.5mm (0.53in.) Jump-hole sensor 16.0mm~74.0mm (0.63in.~2.91in.) 7.0mm (0.28in.) I-mark Gap/ Tag-hole (paper end) sensor sensor 83.0mm (3.27in.) 51.0mm (2in.) Print head 18.0mm (0.71in.) 24.0mm 25.0mm (0.94in.) Dispenser (0.98in.) Cutter Tear-off Page 6-2 DR308e Operator’s Manual...
  • Page 65 Section 6: Gerneral Specifications MEDIA (Be sure to use media manufactured or certified by SATO) Standard Width: 32 to 80 mm (1.3 to 3.1 in.) Pitch: 25 to 181 mm (1 to 7.1 in.) Label Width: 29 to 77 mm (1.1 to 3 in.) Width including liner: 32 to 80 mm (1.3 to 3.1 in.)

  • Page 66: Character Font Capabilities

    1:2, 1:3, 2:5, User definable bar widths Bar Height 4 to 999 dots, User programmable 0, 90, 180, and 270 Degrees Rotation (Parallel 1, 2 and Serial 1, 2) Expansion Ratio of Character 1 to 9L Page 6-4 DR308e Operator’s Manual...

  • Page 67: Optional Accessories Specifications

    Tag: 0.16 to 0.28 mm (0.006 to 0.011 in.) Thickness Label: 0.07 to 0.265 mm (0.003 to 0.01 in.) W 110 X D 79 X H 110 mm Dimensions (W 4.3 X D 3.1 X H 4.3 in.) Weight 0.7 kg (1.5 lbs) DR308e Operator’s Manual Page 6-5...
  • Page 68 0.07 to 0.265 mm (0.003 to 0.01 in.) Media Detection No detection of label or label end W 135 X D 115 X H 128 mm Dimensions (W 5.3 X D 4.5 X H 5 in.) Weight 0.7 kg (1.5 lbs) Page 6-6 DR308e Operator’s Manual...

  • Page 69: Interface Specifications

    7.6 External Signal Interface (EXT) 7.1 INTERFACE TYPES DR308e are equipped with an interface board to perform data communication with the host, an external signal interface to connect peripheral devices to the printer, and an interface to connect a simple input device (e.g., keypad) to the printer.

  • Page 70: Rs232C High Speed Serial Interface

    Stop bit setting Selects the number of stop bits to end each byte transmission. Baud rate setting Select the data rate (bps) for the RS232 port. Communication Protocol Selects the flow control and status reporting protocols setting Page 7-2 DR308e Operator’s Manual...

  • Page 71: Basic Specifications

    5m (16ft) or less Transmission form Start b1 Stop [Note] When using 7bits, b8 will be omitted. Signal levels High level : +5 to +12V Low level : -5 to -12V Serial Connector Pin Asignments DR308e Operator’s Manual Page 7-3...
  • Page 72 Host Printer Host Interface Signals Pin no. Signal Type Direction Contents Frame Ground Output Send Data Input Receive Data Output Request to Send Input Clear to Send Input Data Set Ready Signal Ground Output Error Page 7-4 DR308e Operator’s Manual...
  • Page 73 Therefore, make sure to re-check the host before use. Input/Output Signals Pin no. Signal Type Direction Contents Frame Ground Output Send Data from the printer to host computer Input Receive Data from the host computer Signal Ground DR308e Operator’s Manual Page 7-5...

  • Page 74: Ieee 1284 Parallel Interface

    Rema ins 0. 95 MB N ear full re le as ed Rem ains 1 .95 MB Note: Send print data while the printer is on. Parallel Connector Pin Asignments Page 7-6 DR308e Operator’s Manual...

  • Page 75: Pin Assignments

    Connection to ground for each signal. 19 ~ 30 SIGNAL GROUND Input Low active pulse signal initializing the printer INIT FAULT Output Low active pulse signal indicating an error in the printer Input Signal for the IEEE1284 standard. SELECETIN DR308e Operator’s Manual Page 7-7...

  • Page 76: Local Area Network (Lan) Ethernet

    LAN Interface Card function Unused Initializes LAN card configuration information Prints LAN card configuration information (configura- tion information such as the IP address will be printed) Prints LAN card self-diagnosis (results of LAN card examination will be printed) Page 7-8 DR308e Operator’s Manual...

  • Page 77: Universal Serial Bus (Usb) Interface

    Please refer to Section 3.8.10 in the Advanced Mode of the printer for various settings of external signal. The EXT card operates in its own slot interface with the use of the main DATA port interface card such as RS- 232C or Parallel card. EXT External Signal Connector Pin Assignments DR308e Operator’s Manual Page 7-9...
  • Page 78 “Low” from the start to the end of print and will be “High” after (T4) the completion of print. The following settings are available in the Advanced Mode. Reissuing EXT signal ENABLE: Reprinting the same data DISABLE: No reprint Page 7-10 DR308e Operator’s Manual...
  • Page 79 When setting JP7to [2-3] side, the 9th pin will be used for input. Note: External signal may become unstable for a second or so after turning the power on. Wait more than one second before starting the operation control. DR308e Operator’s Manual Page 7-11...
  • Page 80 Section 7: Interface Specifications This page is intentionally left blank Page 7-12 DR308e Operator’s Manual...

  • Page 81: Optional Accessories

    Section 8: Optional Accessories OPTIONAL ACCESSORIES This section contains details of the optional accessories available for the DR308e printer: • 8.1 Cutter • 8.2 Stacker • 8.3 Dispenser • 8.4 External Rewinding Unit • 8.5 Keypad • 8.6 Calendar IC 8.1 CUTTER...

  • Page 82: Stacker

    Replace cutter unit when blade becomes blunt and cut Perforation edges are rough. (Please contact the sales outlet where you purchase the DR308e.) 8.2 STACKER Stacker is to be installed onto the cutter cover. With the stacker unit installed, the cut tags are collected and stack up neatly.
  • Page 83 (1.38 in.), a Guide plate is necessary to attach to the stacker. This Guide plate prevents overturning when small pitch tag is issued. • The number of sheets that can be stacked varies with the scale position and paper thickness. DR308e Operator’s Manual Page 8-3...

  • Page 84: Dispenser

    Section 8: Optional Accessories 8.3 DISPENSER Dispenser should only be installed by Sato qualified servicing personnel. 8.3.1 To route the label when the dispenser is installed Load the label accordingly to the instructions as men- tioned in Section 2.3 Loading Labels or Tags.

  • Page 85: External Rewinding Unit

    40 mm (1.5 in.) or POS cassette for rewinding. The rewound labels can be attached directly to specific Sato Seal Labeller. Below explained the loading of label when using paper core. Please refer to the separated manual for details when using with the POS cassette.

  • Page 86: Keypad

    Section 8: Optional Accessories 8.5 KEYPAD An optional keypad can be connected to the printer DR308e. This enable users to enter simple command to the printer, by the connected keypad, without connecting to a host computer. For details on the operation and configuration of the keypad, please refer to the separate operator manual of the keypad.

  • Page 87: Sato Group Of Companies

    Section 9: Sato Group of Companies SATO GROUP OF COMPANIES DR308e Operator’s Manual Page 9-1...
  • Page 88 Fax: +41-44-954-84-09 Fax: +61-3-8814-5335 AMERICA, INC. Email: info@ch.satoeurope.com Email: enquiries@satoaustralia.com 1140 Windham Parkway, Romeoville, www.satoeurope.com www.satoaustralia.com Illinois 60446, U.S.A. Tel: +1-800-645-3290 • Extensive contact information of worldwide SATO operations Fax: +1-630-771-4210 can be found on the Internet at www.satoworldwide.com www.satolabeling.com...

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