02: Roomba Return Procedure; 03: Incoming Roomba Inspection - iRobot Roomba Scheduler Service Manual

02: Roomba Return Procedure

If the initial maintenance steps did not solve the issue, a customer should proceed to return the
Roomba, battery and all accessories to a service center. The customer should add documentation
that provides the date, their name, address, a reference number and a description of the complaint.
In order to avoid receiving a depleted battery, ask the customer to remove battery from the
Roomba and place it separately in the box.

03: Incoming Roomba Inspection

Unpack the Roomba return.
Record serial number of the Roomba, Battery, Power Supply and
Home Base.
Record the date and 'Customer Complaint Code'.
Remove the vacuum bin and turn the Roomba on its back on a flat
surface.
Perform a general outer visual inspection of the Roomba condition.
Look at the wear on the chassis, caster & drive wheels.
Inspect the brushes:
o Remove the brush guard
o Manually turn the bristle brush. The flexible brush should counter
rotate?
o Remove the brushes and check that both yellow brush bearings are
present. Consider replacing old bearings with the new holed
bearing style.
o Inspect the square ends of both brushes. Inspect the output gears on
the side gearbox. to see if
Record the 'Robot Condition Code'. Is the brush new, lightly
o
soiled or dirty condition.
Inspect the drive wheels:
o Inspect the front wheel and drive wheels. Turn the wheels.
1
Holed bearings allow captured dirt and hair to escape the cleaning assembly..
1
Appendix B
Appendix C
7