iRobot Roomba Customer Support Booklet

Intelligent floorvac

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Owner's manual (50 pages)

Maintenance manual (2 pages)

Quick start manual (2 pages)

Table Of Contents

Table of Contents

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Summary of Contents for iRobot Roomba

Page 2: Table Of Contents
The information contained in this booklet can also be found online at www.roombavac.com. The Owner’s Manual can also be downloaded from the web site. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 3: General Frequently-Asked Questions About Roomba, Accessories, Availability, And More
On a hard floor Roomba works as well or better than a regular vacuum cleaner and on carpet it will do a great job of routi ne cleaning. Roomba will not suck up the dirt embedded deep down in the fibers of a carpet, but if used regularly can clean much of the surface dirt and debris that ordinarily would eventually make its way deeper into the carpet.
Page 4 Roomba comes with a filter already installed, as well as two extras. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 5 What do the “I” and “0” markings on the Power Switch mean? 1 stands for “On” and “0” stands for “Off”. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 6: Other Questions (Accessories, Contact Info, Etc)
Assuming your submission is in keeping with our Terms and Conditions of Use, your review may be selected for publication on the Roomba Owner Reviews page. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 7: Maintenance
The Main Brush Axles cannot be fully cleaned without removing the Brushes from Roomba. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 8: General Performance Issues
If this doesn’t solve the problem please contact Customer Service. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 9 I don't know how to stop Roomba once it's started cleaning. To stop Roomba, pick it up by its handle or press the S, M, or L room size button. Roomba was broken when I took it out of the box.
Page 10 Wheels. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 11 Roomba has been designed to fit under the kickboards i n your kitchen. If your bed or furniture is more than 4" off the floor, Roomba will happily clean underneath. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 12: Problems With Roomba
Bumper in the front and center. Two wires will be visible. If either wire is cut or broken, please call Customer Service. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 13 If the Spinning Side Brush is broken, please contact Customer Service. See above for instructions on removing the Side Brush. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 14 Roomba’s Main Power Switch. Turn it on again and select a Room Size Button, making sure that Roomba is flat on the floor. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 15 Brushes down with a damp sponge, turning them to get the entire Brush surface. If the Brushes are very dirty then remove them and carefully wipe them clean. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 16: Working With The Battery Pack
The maximum running time of a fully-charged Battery Pack is dependent on the floor surface to be cleaned. A single charge can last from about 60 minutes (on Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 17 Charger box itself. Also, Roomba cannot be activated for use while it is connected to the Charger. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 18: Solving Problems With Charging Or The Battery Pack
Roomba outside of the United States. Roomba’s warranty is only valid on products purchased and used in the United States. The Charger is hot to the touch. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 19: Working With The Virtual Wall Unit
Roomba does not cross the invisible beam. (The Beam Emitter is located at the front of the Unit on a vertical surface. It's not located on the top surface of the Unit.) Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 20: Solving Problems With The Virtual Wall Unit
The Virtual Wall Unit is a small device that invisibly blocks open doorways and other openings so Roomba cleans where you want. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 21 2. If room opening is greater than 13 feet, you will need to use an additional Virtual Wall Unit to span that area. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 22: General Procedures
1. Flip the Particle Bin over to access the Filter Door. 2. Release the small Tab on the Filter Door and pull the Filter Door upward (Figure 2). Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 23 NOTE: Always carry Roomba by its handle and never tilt it forward, as debris may spill out of the particle bin. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 24 8. To reinstall the Filter Door, slide the Filter Door into place (Figure 3a). The Filter Door will click when it reattaches itself to the Particle Bin (Figure 3b). Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 25 3. Swing the Wire Guards back in place and snap them down into their slots. Please refer to the Owner's Manual to see this process illustrated. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 26 6. Push the cleaned (or replacement) Side Brush onto the Side Brush Shaft. Screw the Holding Screw back into the Spinning Side Brush. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 27 Vacuum Inlet, with your finger to make sure that it spins freely. 6. Replace the Vacuum Inlet lid, pressing down on all four white circles on the lid to ensure complete re-installation. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 28 3. The charge indicator light on the charger should illuminate. If it does not illuminate check all the connections. It will turn off when the Battery Pack is fully charged. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 29 "+" and "-" symbols. Note that batteries for the Virtual Wall Unit are not included. 2. Replace the Battery Door and tighten the screw. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 30: Tech Bulletin
THE SOLUTION Return to store for exchange DATE CODE AFFECTED 090602 - 092002 SEVERITY Limited number of units affected. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 31: Tech Bulletin
The wheel should offer some resistance as the drivetrain spins (this is normal). THE SOLUTION Return to store for exchange DATE CODE AFFECTED 083002 - 090602 SEVERITY Limited number of units affected Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 32: Tech Bulletin
A replacement Charger can be obtained free of charge by calling Roomba Customer Support 1-877-855-8593, Monday- Friday, 9-7 Eastern. DATE CODE AFFECTED All up to 102502 SEVERITY nits affected. Limited number of u Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 33: Tech Bulletin
Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 34: Tech Bulletin
THE SOLUTION Reassure customer that this is just an undocumented feature, their unit works as intended, and that they need to remember to turn Roomba's main power switch on only when the unit is on the floor. DATE CODE AFFECTED...
Page 35: Spare Parts Bulletin
Correct Name: Bin Filter Door Replacement Filter May be referred to by customer as: Filter assembly, filter, etc. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 36 Correct Name: Side Brush Flexible Assembly May be referred to by customer as: spinning side brush, spinner, flippers, tentacles, etc. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 37 May be referred to by customer as: charger, plug, etc. Correct Name: Standard Charger Adaptor May be referred to by customer as: charger, plug, etc. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 38 May be referred to by customer as: booklet, etc. Correct Name: Metal Wire Guard May be referred to by customer as: wire, etc. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 39: Limited Warranty
Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...
Page 40 This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Can’t find the answer to your support question? Call Roomba Customer Support at 1-877-855-8593 or email us at roomba-support@irobot.com...

iRobot Roomba Customer Support Booklet

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Summary of Contents for iRobot Roomba

Table of Contents