01: Customer Call - iRobot Roomba Scheduler Service Manual

01: Customer Call

Depending on the sophistication of the Customer Service Representation at the service centers,
Roomba issues can be diagnosed over the phone by guiding a user through a troubleshooting
process. For example,
iRobot recommends that the customer be asked to perform routine Roomba maintenance steps to
resolve the Roomba issue. Only if these steps fail to resolve the issue should a customer send the
Roomba to a service center.
A) Customer should clean Roomba
i. Clean the cliff sensors under the bumper with compressed air.1
ii. Remove any hair or obstruction from the three wheels.2
iii. Remove any hair or obstruction from the brushes and bearings.3
iv. Clean electrical contacts on Roomba and Home Base with alcohol pad or eraser.4
v. Clean out the vacuum bin and vacuum filter. 5
B) Customer should reset Roomba's charging system by removing the battery, pressing the
Roomba power button for at least 5 seconds and reinserting the battery into the Roomba
C) Customer should fully charge the battery overnight in the Roomba.
Appendix A walks through the charging troubleshooting. At a minimum,
2
5
1
4
3
6