Panasonic KX-TDA50G Feature Manual page 64

3.1.21 CTI (Computer Telephony Integration)
by running customized Computer Telephony Integration (CTI) software, available from Panasonic (PC
Console, PC Phone, etc.) as well as third-party software vendors.
CTI can be achieved in two ways:
1.
First Party Call Control
2.
Third Party Call Control
1.
First Party Call Control
A PC is connected to a digital proprietary telephone (DPT) which supports an optional USB Module. Each
PC acts independently; it is not necessarily connected to a server.
The PBX directs a call to the extension as normal, then depending on the CTI software being used the PC
can control the DPT (answer calls, transfer calls, etc.) or monitor the status of the extension (display the
billing information or customer profile of the caller when a call is received, etc.).
PBX
USB
DPT
2.
Third Party Call Control
Each extension's PC and a CTI Server form a LAN, and the server only—not each PC—is connected
directly to (1) the USB port of the PBX, or (2) the Ethernet port of the CTI-LINK card (KX-TDA100/
KX-TDA200/KX-TDA600 only) or IP-GW4 card (KX-TDA50 only).
When using Third Party Call Control, the server controls the "client" PCs. Depending on the CTI software
being used, the CTI Server can determine how calls are distributed to the extensions of the PBX and can
also control what information is sent to the PCs when their extensions receive calls.
PBX
Interface
PC
Conditions
[General]
•
Capable telephone:
DPT: KX-DT300 series or KX-T7600 series PT, USB module
64 Feature Manual
PC
CTI Server
LAN or USB
CTI
PC
LAN
Document Version 2008-11