Canon PC-D320 Service Manual
  1. Manuals
  2. Brands
  3. Canon Manuals
  4. Printer
  5. PC-D320
  6. Service manual
Canon PC-D320 Service Manual

Canon PC-D320 Service Manual

Hide thumbs Also See for PC-D320:
Table of Contents

Advertisement

Quick Links

See also: Quick Reference Manual
REVISION 0
PC-D320
PC-D340
FAX-L400
FAX-L400
FAX-L400
HANDSET APPARATUS
JAN. 2003
COPYRIGHT © 2003 CANON INC.
H12-2553 230V EC/UK/GER/FRN/
H12-2563 230V EC/UK/GER/FRN/
H12-2573 230V EC/UK
H12-2575 230V GER
H12-2577 230V FRN
HY8-10AX-000
CANON PC-D320/340 FAX-L400 JAN. 2003
SWI/AST/SAF
SWI/AST/SAF

Advertisement

Table of Contents
loading

Related Manuals for Canon PC-D320

Summary of Contents for Canon PC-D320

  • Page 1 REVISION 0 PC-D320 H12-2553 230V EC/UK/GER/FRN/ SWI/AST/SAF PC-D340 H12-2563 230V EC/UK/GER/FRN/ SWI/AST/SAF FAX-L400 H12-2573 230V EC/UK FAX-L400 H12-2575 230V GER FAX-L400 H12-2577 230V FRN HANDSET APPARATUS HY8-10AX-000 JAN. 2003 COPYRIGHT © 2003 CANON INC. CANON PC-D320/340 FAX-L400 JAN. 2003...
  • Page 2 When changes occur in applicable products or in the content of this manual, Canon will release technical information as the need arises. In the event of major changes in the contents of this manual, Canon will issue a new editions of this manual.
  • Page 3 I. MEANING OF MARKS The marks used in this manual have the following meanings. Mark Meaning States a precaution to be taken to prevent danger to personnel, damage to the product, or damage to electronic components by discharge of static electricity.

  • Page 4: Chapter 3: Assembly And Disassembly

    II. ABOUT THIS MANUAL This manual is divided into five parts, and contains information required for servicing the product. Each of the above parts is further divided into the following four chapters: Chapter 1: General Description This part explains product specifications and the how to service the unit safely. It is very important, so please read it.
  • Page 5 III. REVISION HISTORY REVISION CONTENT Original...

  • Page 6: Table Of Contents

    IV. TABLE OF CONTENTS Page Chapter 1: General Description 1 - 1 1. FEATURES 1 - 1 1.1 Overview 1 - 1 1.2 Option overview 1 - 2 2. SPECIFICATIONS 1 - 2 2.1 General Specifications 1 - 3 2.2 Communication Specifications 1 - 5 2.3 Scanner Specifications 1 - 7...
  • Page 7 Chapter 3: Assembly and Disassembly 3 - 1 1. ATTENTION TO BE PAID DURING ASSEMBLY/ DISASSEMBLY 3 - 1 1.1 Safety Cautions 3 - 2 1.2 General Cautions 3 - 3 1.3 Product-Inherent Cautions 3 - 4 1.4 All Clear (Action in the Event of Abnormality) 3 - 5 2.
  • Page 8 4 - 9 4. TROUBLESHOOTING 4 - 9 4.1 Troubleshooting Index 4 -11 4.2 Errors Shown on the Display 4 -11 4.2.1 User error message 4 -15 4.2.2 Error codes 4 -26 4.3 Errors not Shown on the Display 4 -26 4.3.1 General errors 4 -27 4.3.2 Printing problems...

  • Page 9: Chapter 1: General Description

    Chapter 1 General Description...

  • Page 11: Features

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 1. FEATURES 1.1 Overview Small-Sized Printer with High Speed and High Resolution This Printer is compact enough to set on a desk and has realized high speed of 15 pages per minute (Letter) and high resolution of Approx.1200 dpi × 600 dpi.

  • Page 12: Specifications

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 2. SPECIFICATIONS 2.1 General Specifications Type Personal Desktop Body color Cool White Power source Voltage from AC 220 to 240 V Frequency from 50 Hz Power consumption Standby (Energy Saver On) PC-D320/D340 approx. 5W FAX-L400 approx.

  • Page 13: Communication Specifications

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 2.2 Communication specifications (FAX-L400 only) Applicable lines Analog line (one line) PSTN (Public Switched Telephone Network) Handset (Option) Handset with no numeric buttons Transmission method Half-duplex Transmission control protocol ITU-T V.8 protocol V.34 protocol/ECM protocol ITU-T T.30 binary protocol/ECM protocol...
  • Page 14 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Time required for transmission protocol Post-message Post-message Pre-message Protocol Protocol Mode Protocol (between pages) (after pages) V.8 / V.34 Approx. 6 s Approx. 1 s Approx. 1 s T.30 Standard Approx. 18 s Approx. 4 s Approx.

  • Page 15: Scanner Specifications

    LTR/LGL 212 mm (8.35") FAX Scanning Speed standard Approx. 4.3 sec./page When reading Canon FAX Standard Chart No.1 at the standard resolution FAX Scanning line density 8 dots/mm (203.2 dpi) × 3.85 line/mm (97.79 dpi) Standard: 8 dots/mm (203.2 dpi) × 7.7 line/mm (195.58 dpi) Fine: 8 dots/mm (203.2 dpi) ×...
  • Page 16 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Scanning range Item Letter Legal Effective 208 ±1.0 mm 214 ±1.0 mm 214 ±1.0 mm scanning width (8.19"±0.04") (8.43"±0.04") (8.43"±0.04") Left margin 2.0 ±2.0 mm 2.0 ±2.0 mm 2.0 ±2.0 mm (0.08" ±0.08") (0.08" ±0.08") (0.08"...

  • Page 17: Printer Specifications

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 2.4 Printer Specifications Paper types Plain paper, colored paper, recycled paper, transparencies, envelopes, heavy paper Paper size 76.2 (W) × 127 (L) mm - 216 (W) × 356 (L) mm sized plain paper (64 - 90 g/m...
  • Page 18 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Printing speed LetterI Approx. 15 Sheets/min Approx. 14 Sheets/min Printing resolution 1200 dpi × 600 dpi Recommended recording paper Canon Copier LTR/LGL Premium Paper Weight 75 g/m Paper size Letter, Legal Manufactured by BOISE CASCADE...
  • Page 19 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Printing range Item Letter Legal Effective 206 ±2.0 mm 212 ±2.0 mm 212 ±2.0 mm Printing width (8.11"±0.08") (8.35"±0.08") (8.35"±0.08") Effective 287.5 ±3.0 mm 269.9 ±3.0 mm 346.1 ±3.5 mm Printing length (11.32"±0.12") (10.63"±0.12") (13.63"±0.14") Left margin 2.0 ±2.0 mm...

  • Page 20: Copy Specifications

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 2.5 Copy Specifications Copy resolution 600 dpi × 600 dpi Scanning 1200 dpi × 600 dpi Printing First copy time ADF (A4/Letter) Approx. 14 sec. Platen glass (A4/Letter) Approx. 11 sec. Multiple copy 99 copies...
  • Page 21 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Answering machine connection Yes (Telephone answering priority type) Polling Polling transmission The document is accumulated into memory ahead of time, then transmitted when there is a polling request from the other party. Polling reception Receives from a fax in automatic transmission mode...
  • Page 22 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Memory reception When receiving Canon FAX Standard Chart No.1 Standard Max. 250 pages Ohters Display 2 rows × 20 digits Display size Memory backup Backup contents dial registration data, user data, service data, time Backup IC...

  • Page 23: Interface Specifications

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 2.7 Interface Spcifications Serial interface (USB) a) Specifications Interface Type USB Interface (Universal Serial Bus; USB Specification Release Number 1.10) Data Transmission Control transfer method Bulk transfer method Signal Voltage Level Input: Input defference sensitivity: +0.2V (Max.) Common-mode defference: +0.8V to +2.5V...
  • Page 24 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description b) USB interface USB is a serial interface which connects up to 127 peripheral devices to a host computer, and transmits data at a high-speed rate of 12Mbps. Hot plugging, in which connecting/ disconnecting devices while the host or the printer is in use, is supported. Each device is connected to a hub's port, where each port’s detection/disconnection status is returned to the...
  • Page 25 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Encoding/Decoding the Data In USB, data transfer lines are ultimately encoded with NRZI (Non Return to Zero Invert) method. When the original data bit is 0, sent data bits are inverted; when the original data bit is 1, the value is retained.

  • Page 26: Overview

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 3. OVERVIEW 3.1 External View Main Components of the Machine This section describes the main components of the machine. FAX-L400 Left Side View DOCUMENT FEEDER TRAY Place documents for copying. ADF (AUTOMATIC DOCUMENT FEEDER) Holds documents for copying and feeds them automatically into the scanning unit.
  • Page 27 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description PC-D340 DOCUMENT FEEDER TRAY Place documents for copying. ADF (AUTOMATIC DOCUMENT FEEDER) Holds documents for copying and feeds them automatically into the scanning unit. DOCUMENT OUTPUT TRAY Documents come out here. LEFT COVER Open it when you...

  • Page 28: Right Side View

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description Right Side View PLATEN GLASS COVER PC-D340 / FAX-L400 Open it when you place documents on the platen glass for copying. PLATEN GLASS Place documents for copying. OUTPUT TRAY Outputs printed pages. RIGHT COVER Open it when you install the cartridge, or remove jammed paper.

  • Page 29: Operation Panel

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 3.2 Operation Panel FAX-L400 Hook Key Enables you to dial, even when the handset is still on the handset cradle. Directory Key Enables you to search for fax/telephone numbers by the name under which they are registered for speed dialling, and then use the number for dialling.
  • Page 30 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description System Monitor Key Checks the status of fax, copy, print and report jobs. In Use/Memory indicator Flashes green when a fax is being received or sent. Lights green when the reservation of fax transmission is set, or a fax is received into the memory.
  • Page 31 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description PC-D340/PC-D320 Figure 1-11 Operation Panel (3) 1-21...
  • Page 32 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description One-touch Panel Opened (FAX-L400) Receive Function Mode Memory Reference D.T. Report Tone/+ Delayed Transmission Space Book Sending Delete Polling Clear One-touch Speed Dialling Keys The keys marked 17 to 30 can be used to dial fax/telephone numbers pre-registered.
  • Page 33 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description D.T. Key Press to confirm the dial tone when dialling or registering a telephone number. Tone/+ Key Enters a plus sign in a fax number only when registering for USER TEL NO. Connects to information services that accept tone dialling only, even if you are using a rotary pulse.

  • Page 34: Consumables

    PC-D320/PC-D340/FAX-L400 Chapter 1: General Description 3.3 Consumables 3.3.1 Toner Cartridge Handling and Storing the Cartridge This section describes the precautions to ensure optimum copy quality. Handling Precautions Do not throw cartridge into open flames, as this may cause the toner to ignite and result in burns WARNING or a fire.

  • Page 35: Storage Precautions

    If you do not have the protective bag or shipping box for the cartridge, store the cartridge in a dark location. Recycling Used Cartridges Canon has instituted a worldwide recycling program for cartridges called "The Clean Earth Campaign." This program preserves precious natural resources by utilizing a...

  • Page 36: Print Media

    Paper Handling Print Media Requirements For high-quality copies, we recommend using paper and transparencies recommended by Canon. Some types of paper available at office supply stores may not be suitable for this machine. If you have any questions about paper and transparencies, consult your dealer or Canon Customer Relations.

  • Page 37: Printing Areas

    Please note that the term "printing area" represents both the recommended area for optimum print quality and the entire area where the machine can technically print from your computer. Printing area (light shade) : Canon recommends that you print within this area. Paper 0.20"...
  • Page 38 PC-D320/PC-D340/FAX-L400 Chapter 1: General Description This page intentionally left blank 1-28...

  • Page 39: Chapter 2: Technical Reference

    Chapter 2 Technical Reference...

  • Page 41: Component Layout

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 1. COMPONENT LAYOUT 1.1 Parts Layout The parts layout of this machine consists of the scanner section, printer section and paper supply section. Scanner section Printer section Paper supply section Figure 2-1 Parts Layout...

  • Page 42: Printed Circuit Boards Layout

    • Keys detection and LED drive function • Display • Serial communication 4.USB board, which connects to the USB cable from the computer, for PC-D320/D340 only • USB interface 5.NCU board, which interfaces with to the telephone line, for FAX-L400 only •...
  • Page 43 PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference OPCNT board SCNT board ECNT board NCU board for FAX-L400 only USB-MJB board for FAX-L400 only USB board for PC-D320/D340 only Figure 2-2 PCBs Layout...

  • Page 44: Sensors Layout

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 1.3 Sensors Layout As many as 8 sensors are used to monitor the movement of original and recording paper or to detect the home position of contact sensor. Document sensor (DS) Document edge sensor (DES)
  • Page 45 PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 1. Document sensor (DS) for PC-D340/FAX-L400 only It detects the presence/absence of a document. 2. Document edge sensor (DES) for PC-D340/FAX-L400 only It detects the leading and trailing edges of a document. 3. CS home position sensor It detects the home position of contact sensor.

  • Page 46: Scanner Section

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 2. SCANNER SECTION The scanner section scans documents that are to be copied. Separation roller Pick-up roller Paper guide Document eject roller Document feed roller Document feed motor CS drive motor Contact sensor Figure 2-4 Scanner section...

  • Page 47: Names And Functions Of Parts

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 2.1 Names and Functions of Parts 1. Paper Guide for PC-D340/FAX-L400 only This guide is used to hold the document in horizontal direction to prevent it from moving askew. 2. Pick-up Roller for PC-D340/FAX-L400 only This roller is used to pick-up a document and feed it to the separation roller.
  • Page 48 PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference Initializing the document stopper The projection on the middle document feed ass’y needs to be set (initialized) to the optimum position to operate the document stopper properly. NOTE The machine performs initialization when the power is turned on, and after a document is ejected.
  • Page 49 PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference This page intentionally left blank...

  • Page 50: Paper Supply Section

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 3. PAPER SUPPLY SECTION The paper supply section is designed to separate the recording sheets stacked on the Cassette or MP tray one by one for forwarding to the printer unit. Pick-up solenoid Pick-up roller...

  • Page 51: Recording Paper Pick-Up Function

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 3.1 Recording Paper Pick-up Function (from Multi-purpose (MP) tray) In case of paper pick-up from the MP tray, while the main motor rotates, the paper pick-up solenoid is turned ON. Then, the pick-up roller rotates, and a sheet of paper is fed into the printer section.

  • Page 52: Recording Paper Jam Detection Configuration

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 3.2 Recording Paper Jam Detection Configuration The following paper sensors are installed to detect paper presence and paper feed condition. • Page top sensor • Paper eject sensor The CPU on the ECNT board determines a paper jam by checking whether or not paper is present on the sensor at the timing stored in the CPU.
  • Page 53 PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference This page intentionally left blank 2-13...

  • Page 54: Printer Section

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 4. PRINTER SECTION The LASER beam printer engine comprises the following sections. Toner cartridge Laser/Scanner section Fixing section Toner transfer section Figure 2-6 Printer section 2-14...

  • Page 55: Laser/Scanner Section

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 4.1 Laser/Scanner Section This section comprises a Laser unit, cylindrical lens, 4-faced polygon mirror, scanner motor, imaging lens, reflection mirror and BD sensor. The Laser is driven in accordance with the Laser drive signals that are sent from the SCNT board. This Laser light passes through the cylindrical lens to fall on the 4-faced polygon mirror that is rotating at a fixed speed.

  • Page 56: Toner Cartridge

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 4.2 Toner Cartridge This cartridge comprises the primary charging roller, developing cylinder, photosensitive drum, cleaner blade, and toner. The Laser beam from the Laser/scanner section forms a latent static image on the photosensitive drum that is charged by the primary charging roller.

  • Page 57: Fixing Section

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 4.4 Fixing Section This section comprises the fixing ass’y and pressure roller. The fixing section on this machine is an on-demand method that uses fixing film with low thermal capacity. The toner that was transferred to the recording paper at the toner transfer section is fused to the paper and fixed as a permanent image.

  • Page 58: New Function

    PC-D320/PC-D340/FAX-L400 Chapter 2: Technical Reference 5. NEW FUNCTION There is no new function in this model. 2-18...
  • Page 59 Chapter 3 Assembly and Disassembly...

  • Page 61: Safety Cautions

    PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly 1. ATTENTION TO BE PAID DURING ASSEMBLY/DISASSEMBLY 1.1 Safety Cautions Electrical shock In order to prevent any risk of electrical shock, always be sure to check that the power cord and modular jack have been removed. Also, remove all cables connecting to the computer.

  • Page 62: General Cautions

    PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly Movable parts In order to prevent accidents with movable parts, be sure to remove the power cable when conducting service that requires disassembly. Also, take care that personal accessories and hair, etc., are not caught in any moving parts.

  • Page 63: Product-Inherent Cautions

    PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly Application of grease Grease must not be applied to any parts that are not so designated. Also, never use any other than the specified type of grease. Otherwise, plastic parts and rubber parts may melt or be otherwise deformed.

  • Page 64: All Clear (Action In The Event Of Abnormality)

    Doing so may cause a malfunction afterwards. In the case of PC-D320/D340, if you execute “All Clear”, the setting, #5 TYPE in SERVICE MODE will be set up to U.S.A.. Therefore, be sure to change #5 TYPE to a setting that is suitable for each country/region after “All...

  • Page 65: Disassembly Procedure

    PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly 2. DISASSEMBLY/ASSEMBLY As a rule, refer to the Parts Catalog for instructions on how to disassemble and assemble the machine. The discussions that follow are limited to those components that are thought to require replacement relatively more often than others.
  • Page 66 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (4) Disconnect the connectors (J505 and J509) on the SCNT board, and detach the cable from the clamp. (5) Remove the screw (c) on the rear side of the main unit, and detach the grounding cable.
  • Page 67 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (7) Open the document feed ass’y, and detach the stopper. While lifting up the rear side of the document feed ass’y, shift it to the rear side for removing. Document feed ass'y Stopper Figure 3-5 Document Feed Section 4 (8) Remove the document feed rear cover while detaching the 3 claws.
  • Page 68 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (9) Remove the 2 screws (d), and detach the document feed gear ass’y. (10) Remove the 2 screws (e), and detach the document feed motor ass’y. (11) Remove the springs (front and rear) from the hooks of the upper document feed ass’y.
  • Page 69 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly Note for Assembling When attaching the turning lever, be sure the positions of the stopper and the release lever (See the figure below). NOTE Turning lever Release lever Stopper Figure 3-8 Document Feed Section 7 Check to make sure that the stopper lifts up the left side of the turning lever, and the right side of the turning lever pushes down the release lever.
  • Page 70 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (15)Remove the retaining ring (h), and detach the bushing. (16) Remove the gear (i), and detach the bushing. (17) Remove the separation roller ass’y while shifting it to the front and the rear. (18) Remove the claw of the separation guide unit, and detach the separation guide unit while rotating it up.

  • Page 71: Recording Section

    PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly 2.1.2 Recording section Pick-up Roller (1) Open the cartridge cover, and remove the cartridge. (2) While opening the both claws of the pick-up roller placed on far behind of the cartridge inlet, remove the roller by rotating to the front.
  • Page 72 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (4) Remove the 2 screws (c), and detach the right cover while removing the 5 claws. (5) Remove the 2 interlocks of the cartridge cover arm, and detach the cartridge cover. (6) Remove the 5 screws (d), and detach the fan cover, the rear bottom cover, and the rear right cover.
  • Page 73 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (9) Disconnect the connectors (J504, J505, J506, J509, and J516) on the SCNT board, and detach the cable from the clamp. (10) Remove the 4 screws (h), and detach the flat bed ass’y. (11) Remove the screw (i), and detach the operation panel under cover.
  • Page 74 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (12) Disconnect the connectors (J507, J508, J511, J514, and J515) on the SCNT board. (13) Remove the 11 screws (j), and detach the metal chassis unit (For easier removing, free the fixing boss from its attached place).
  • Page 75 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (15) Remove the screw (l). Figure 3-18 Recording Section 8 (16) Remove the 2 screws (m), and detach the front stay ass’y and the manual paper feed guide plate. Front stay ass'y Manual paper feed guide plate...
  • Page 76 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly (17) While pushing the sensor lever and the arm, shift the pick-up roller holder to the left by pushing the claw. Sensor lever Claw Pick-up roller holder Figure 3-20 Recording Section 10 (18) Remove the separation pad with the flathead screwdriver.
  • Page 77 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly 2.1.3 Fixing section Fixing ass’y For disassembling the fixing ass’y, follow the steps below after the steps (1)~(14) of 2.1.2 Recording Section: Removing the Separation Pad. (15) Remove the 3 screws (l), and detach the plate.
  • Page 78 PC-D320/PC-D340/FAX-L400 Chapter 3: Assembly and Disassembly This page intentionally left blank 3-18...
  • Page 79 Chapter 4 Maintenance and Service...

  • Page 81: Maintenance List

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 1. MAINTENANCE LIST 1.1 Consumables Level Consumable When User Toner cartridge (S35) When “REPLACE CARTRIDGE” is displayed. 1.2 Cleaning Level Location When User Main unit outer covers When dirty. Platen glass When black vertical stripes appear in copied or transmitted.

  • Page 82: Periodic Inspection

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 1.3 Periodic Inspection None 1.4 Periodic Replacement Parts None 1.5 Adjustment Items Checking the Nip Width of the Pressure Roller Gain Auto Adjustment 1.6 General Tools Tool Phillips screwdriver Removing/inserting screws Flat bladed screwdriver...

  • Page 83: How To Clean Parts

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 2. HOW TO CLEAN PARTS As for the parts (such as the separation guide and the fixing film) that require disassembly of each unit to clean, see Chapter 3. Assembly and Disassembly. REFERENCE 2.1 Main Unit Outer Covers Wipe any dirt off with a soft, dry cloth.
  • Page 84 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Document separation guide Document pick-up roller Document separation roller White sheet Platen glass cover Platen glass Document feed roller Document eject roller Figure 4-1 Cleaning Location 1 Do not use tissue. Otherwise, paper dust may stick to the parts or a static charge may be generated.

  • Page 85: Transfer Charging Roller

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 2.10 Transfer Guide (1) Disconnect the power cord of the main unit from the power source. (2) Open the right cover and remove the toner cartridge. Store the toner cartridge in its original protective bag to avoid exposure to light.
  • Page 86 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Fixing film Paper Pick-up roller separation guide Paper feed roller Fixing pressure roller Transfer guide Transfer charging roller Static charge eliminator Fixing entrance guide Figure 4-2 Cleaning Location 1...

  • Page 87: Checking The Nip Width Of The Pressure Roller

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 3. ADJUSTMENT 3.1 Checking the Nip Width of the Pressure Roller The fixing unit is not designed to allow adjustment of the pressure (nip width); however, the incorrect nip width can cause fixing problems.

  • Page 88: Gain Auto Adjustment

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 3.2 Gain Auto Adjustment Performing Gain Auto Adjustment In case of having replaced the SCNT board, the contact sensor, or the platen glass, check to make sure that the platen glass cover is closed properly before implementing Gain Auto Adjustment.

  • Page 89: Troubleshooting

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4. TROUBLESHOOTING 4.1 Troubleshooting Index Using the troubleshooting index below to investigate the cause of a problem and refer to the specified page for countermeasures. Problem • Errors shown on the display (Evaluation criteria: Look at the unit in question.)
  • Page 90 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Scanning problems (Evaluation criteria: Test printing is good, but the copied image is poor.) Page 4-34 • The document is not fed. The document feed motor does not run. The document slips against the rollers.

  • Page 91: User Error Message

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.2 Error Shown on the Display 4.2.1 User error message Look for the applicable error message and implement the appropriate countermeasures. “CHECK DOCUMENT” Cause: Document jam. This is displayed when the document sensor detects paper, but the document edge sensor cannot detect the leading edge of the document with 15 seconds from the start of the feed operation.
  • Page 92 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service “INSTALL CARTRIDGE” Cause: (1) The toner cartridge has run out of toner. (2) Toner detection structure defects. Solution: (1) Replace the toner cartridge. (2) Check the connection the ECNT board (J304). (3) Clean the primary bias contact on the ECNT board and cartridge contact.
  • Page 93 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service “PRINTER DATA ERROR” Cause: Abnormality has occurred in the data transmission between the mashine and computer. Solution: Use Status Monitor to delete the current print job or the final print job (If more than one jobs are being printed). Then you can shift to the next job.
  • Page 94 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service “SUPPLY REC. PAPER” Cause: (1) Either recording paper run out or there is no recording paper cassette loaded. This is displayed when the recording paper sensor detects no paper. (2) Either recording paper run out or there is no recording paper multi-purpose tray loaded.

  • Page 95: Error Codes

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.2.2 Error codes a) Service error code output TX/RX No. 5001 Display alternates repaetedly START AGAIN ##0106 Figure 4-4 Service Error Code Display b) Error code countermeasures The following item c) lists all the error codes that the product can display. As for causes and countermeasures, only the error codes which are newly incorporated in the unit as well as which require remedies unique to the product are included in the item d).
  • Page 96 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • EPT (Echo Protect Tone) Change service data #1 SSSW SW03 bit 1. Bit 1: 1 Transmit an echo protect tone. Do not transmit an echo protect tone. • Adjust NL equalizer. Set service data #2 MENU Parameter No.05 to “ON”.
  • Page 97 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service c) ERROR CODE LIST The error codes that have newly been added starting with the product are identified by the notation “New” ; those error codes for which remedies unique to the product are offered are identified by the notation “UNQ (UNIQUE)”...
  • Page 98 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Service error code Tx or Rx Definition ##0100 The number allowed for retransmission of the procedure signal was exceeded during transmission ##0101 [TX/RX] The modem speed of the machine does not match that of the...
  • Page 99 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Tx or Rx Definition ##0290 After transmitting MPS, a signal other than PIN, PIP,MCF, RTP, or RTN was received ##0295 For the auto alarm notification function, the other party does not have an NTT remote maintenance function ##0670 In V.8 late start, the V.8 ability was detected in DIS from the...
  • Page 100 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Tx or Rx Definition ##0759 In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded after transmission of PPS-MPS ##0760 In ECM transmission, no significant signal can be received after transmission of PPS-EOM, and the allowed number of...
  • Page 101 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Tx or Rx Definition ##0780 In ECM transmission, no significant signal can be received after transmission of EOR-EOM, and the allowed number of procedure signal re-transmissions was exceeded ##0782 In ECM transmission, DCN was received after transmission of...

  • Page 102: New Error Codes/Recovery Methods

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service d) New error codes and recovery methods Those error codes that have been added starting with the product and those error codes for which remedies unique to the product are offered are shown together with causes and remedies, where applicable.
  • Page 103 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #003 [TX/RX] Document is too long, or page time-over Cause: One page of the document was longer than 39.4 inches (1 meter) or transmission/copying took longer than the regulated time (32 minutes). Solutions: Use a copy machine to copy the document onto serveral shorter page, then tranmit/copy.
  • Page 104 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #005 [TX/RX] Initial identification (T0/T1) time-over Cause: Tone/pulse parameter set incorrectly. Solutions: Set the user data “TEL LINE TYPE” tone/pulse parameter correctly. Cause: The time until connection with the other fax is too long.
  • Page 105 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service E000 Fixing unit failure Cause: Shorted/broken wired main thermistor Shorted/broken wired sub thermistor Broken wired heater/blown thermal fuse Solutions: Turn the power off and remove the fixing unit from the machine. Measure the resistance between the fixing unit connector J206-2 (FSRTH) and J206-1 (GND).

  • Page 106: General Errors

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.3 Errors not Shown on the Display 4.3.1 General errors • The unit does not power on. (Evaluation criteria: Look at the actual unit.) (1) Check the power cord connection. (2) Check the connection between the SCNT board (J514) and the ECNT board (J201).

  • Page 107: Printing Problems

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.3.2 Printing problems • Faulty printing (Evaluation criteria: Test print is faulty.) • The paper is not fed correctly. (Evaluation criteria: Look at the actual unit.) The main motor does not run. (1) Check the connection between the main motor and the ECNT board (J401).
  • Page 108 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service The paper skews. (1) Check whether the recommended paper is used. (2) Check whether more than 10 sheets of paper have been loaded in the multi-purpose tray. (3) Check whether more than 250 sheets of paper have been loaded in the cassette.
  • Page 109 • Poor printing quality (Evaluation criteria: Check the test print image’s faults.) Before checking for the cause of print defects, check whether the user uses Canon- recommended paper and stores it correctly. If the problem is solved by using the recommended paper, the customer should be advised to use the recommended paper and store it correctly.
  • Page 110 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Light Solutions: (1) Remove the toner cartridge and shake it lightly five or six times. (2) Verify that user data “COMMON SETTING” “TONER SAVER MODE” is not “ON”. (3) Replace the toner cartridge.
  • Page 111 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Dots Solutions: (1) Clean the static charge eliminator in the toner transfer section. (2) Check the static charge eliminator contact. (3) Clean the transfer charging roller. (4) Replace the transfer charging roller. (5) Clean the transfer charging bias contact on the ECNT board and the transfer charging roller shaft contact.
  • Page 112 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Irregular and smudged black horizontal lines Solutions: If the irregular smudged black lines occur cyclically, replace the toner cartridge. If they are non-cyclical, replace the fixing ass’y. • Marks Solutions: (1) If the marks are at intervals of approx. 62.8mm (2.47"), clean the pressure roller;...
  • Page 113 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • White horizontal lines Solutions: (1) Replace the toner cartridge. (2) Clean the fixing film unit. (3) Replace the fixing film unit. • Faulty registration Solutions: (1) Check if more than the regulation amount of paper is loaded in the multi-purpose tray and cassette.

  • Page 114: Scanning Problems

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.3.3 Scanning problems • Faulty scanning (Evaluation criteria: Test print is good, but the copied image is poor.) • The document is not fed. The document feed motor does not run. (Evaluation criteria: Check it visually.)
  • Page 115 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service The image has thick vertical stripes. (1) Clean the contact sensor’s scanning glass, platen glass and white sheet. (2) Check the connection between the contact sensor and the SCNT board (J506). (3) Replace the contact sensor unit.

  • Page 116: Test Mode Function Problems

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.3.4 Test mode function problems • Faulty control panel test The LCD panel does not display correctly. (1) Check the connection between the OPCNT board (J1) and the SCNT board (J503). (2) Check the connection between the LCD unit and the OPCNT board (J5).
  • Page 117 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Recording paper sensor fails to operate properly. (1) Check whether the actuator of recording paper sensor is in correct position. (2) Check the connection between the SCNT board (J514) and the ECNT board (J201).
  • Page 118 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.4 Processing Communication Problems 4.4.1 Initial identification of problems Since the facsimile must transmit picture information, a transmitter, a receiver and telephone lines are required for this purpose. Transmissions may cause problems if one or more of the there is poor.

  • Page 119: Procedures For Processing Communication Problems

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 4.4.2 Procedures for processing communication problems If the problem proves to be communication trouble, deal with it according to the following procedures. (1) Study the conditions at the time of trouble as closely as possible. Record or keep the items listed below.
  • Page 120 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Procedures for processing communication problems with Canon facsimile. The process for carrying out communications at three points as shown in the figure. Trouble FAX:A FAX:B FAX:C Start A: Your customer's facsimile B: Facsimile of other communication party C: Facsimile for check in the same region.
  • Page 121 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service • Procedures for processing communication problems with other manufacturer’s facsimiles. When problems occur with other manufacturer’s facsimiles, make the user of the other party’s facsimile call the serviceman in charge. Perform communication at the four points listed in the figure.

  • Page 122: Service Switches

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 5. SERVICE SWITCHES 5.1 Hardware Switches This machine has the following hardware switches. Be sure not to use those switches not discussed herein; they are for use at the factory. a) SCNT board Jumper switch (JP1) The lithium battery backs up control memory by causing a short with the jumper plug.
  • Page 123 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #5 TYPE (TYPE setting) The type setting makes the service data conform to a specific country communications standards. #6 SCANNER (SCANNER function setting) These setting items are for scanned image processing such as edge enhancement and error diffusion processing.

  • Page 124: Service Data Registration/Setting Method

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 5.3 Service Data Registration/Setting Method Service data can be registered/set by the following operations: 100% Standby TEXT (1) User data mode selection Press the Additional Functions key. ADDITIONAL FUNCTIONS 1. PAPER SETTINGS (2) Service mode selection Press the # key.

  • Page 125: Service Menu

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 5.4 Service Data Flowchart Service menu 7 6 5 4 3 2 1 0 #1 SSSW SW01 0 – – – – 0 0 0 Error management (Service soft switch setting) SW02 0 – – – – – – 0...
  • Page 126 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #2 MENU 001: Not used (Menu switch settings) 002: Not used 003: Not used 004: Not used 005: NL equalizer setting 006: DIAL Line monitor settings SERVICEMAN [1] SERVICEMAN [2] 007: 10 (-10dBm) Transmission level setting...
  • Page 127 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #3 NUMERIC Param. (Numeric parameter settings) Default Range 001: Not used 002: 10 (10%) (1~99) RTN signal transmission condition (1) 003: 15 (15 times) (2~99) RTN signal transmission condition (2) 004: 12 (12 lines)
  • Page 128 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #3 NUMERIC PARAM. (Numeric parameter settings) The relationship between the settings and the detection levels is as follows: Parameter 24 0: Not used 1: Not used 2: Not used 3: Not used 4: Not used...
  • Page 129 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #4A SPECIAL Not used (Special settings) #4B NCU Not used (NCU settings) Not used #4C ISDN (ISDN settings) #5 TYPE U.K. (Type setting) SWEDEN SWISS AUSTRIA DENMARK NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. ITALY...
  • Page 130 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #7 PRINTER #1 SSSW Not used (Printer function settings) #2 NUMERIC Param Not used XXXX/YYYY #3 PRINT COUNT #4 PRINTER RESET Yes = (–) Printer section reset function No = (+) #5 MLT CLEANING Yes = (–)
  • Page 131 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #10 REPORT 1.SERVICE & SYSTEM (Service report 2.SERVICE DATA output) 3.SYSTEM DUMP 4.KEY HISTORY REPOR 5.COUNTER REPORT 6.PRINT SPEC REPORT #11 DOWNLOAD Not used (Download) #12 CLEAR TEL & USER DATA Dialing data and user data initialization...

  • Page 132: Explanation Of Sssw (Service Soft Switch Settings)

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 5.5 Explanation of SSSW (Service Soft Switch Settings) The items registered and set by each of these switches comprise 8-bit switches. The figure below shows which numbers are assigned to which bits. Each bit has a value of either 0 or 1.

  • Page 133: New Sssws/Parameters Added To This Model

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 5.6 New SSSWs/Parameters Added to this Model #1 SSSW SW01 (service soft switch 01: error management ) Function Service error code Output Not output Error dump list Output Not output Enter password at confidential...
  • Page 134 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service [Bit 2] If ANSam signal is not received during transmission, select whether to use the V.8 protocol when the other fax machine declares the V.8 protocol in DIS signal. If “NO” is selected, the CI signal is not transmitted and the V.8 protocol is not used even if the DIS that specifies the V.8 protocol is received.
  • Page 135 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #2 MENU Function Selection range Default setting V.34 max. baud rate 2400~3429 3429 (3429 baud) V.34 max. transmission speed 2.4~33.6 33.6 (33.6 kbps) [No. 008] Select the maximum baud rate for V.34 transmission: 3429, 3200, 3000, 2800, 2743, and 2400.
  • Page 136 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service #9 COUNTER The following are items under COUNTER. Small-size paper is counted for “1”, while large-size paper is counted for “2”. Level 1 Level 2 Level 3 Description COUNTER TOTAL (total counter) SERVICE1 total counter 1 for service...
  • Page 137 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04...
  • Page 138 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #1 SSSW SW01 00010000 00010000 00010000 00010000 00010001 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04...
  • Page 139 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000...
  • Page 140 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE HUNGARY KOREA CHINA GERMAN FRANCE #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04 00000000...
  • Page 141 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE SINGAPORE CZECH SLOVENIA ASIA POLAND EUROPE2 #1 SSSW SW01 00010000 00010000 00010000 00010000 00010000 00010000 SW02 00000000 00000000 00000000 00000000 00000000 00000000 SW03 00000000 00000000 00000000 00000000 00000000 00000000 SW04...
  • Page 142 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE STANDARD U.S.A. #1 SSSW SW01 00010000 00000000 SW02 10000000 00000000 SW03 00000000 00000000 SW04 10000000 10000000 SW05 00000000 00000000 SW06 10001000 10001000 SW07 00000000 00000000 SW08 00000000 00000000 SW09 00000000...
  • Page 143 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE EUROPE U.K. SWEDEN SWISS AUSTRIA DENMARK #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE EUROPE U.K.
  • Page 144 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE NORWAY HOLLAND BELGIUM AUSTRALIA FINLAND N.Z. #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE NORWAY...
  • Page 145 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE ITALY SPAIN PORTUGAL IRELAND HONG KONG MALAYSIA #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE...
  • Page 146 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE HUNGARY KOREA CHINA GERMAN FRANCE #3 NUMERIC Param 5500 5500 5500 4500 9000 5500 3500 3500 3500 3500 3500 3500 1300 1300 1200 1300 1300 1300 #5 TYPE HUNGARY KOREA...
  • Page 147 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE SINGAPORE CZECH SLOVENIA ASIA POLAND EUROPE2 #3 NUMERIC Param 5500 5500 5500 5500 5500 5500 3500 3500 3500 3500 3500 3500 1300 1300 1300 1300 1300 1300 #5 TYPE SINGAPORE...
  • Page 148 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service SSSW Default Setting TYPE STANDARD U.S.A. #3 NUMERIC Param 5500 5500 3500 3500 1300 1300 #5 TYPE STANDARD U.S.A. 4-68...

  • Page 149: Test Functions

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6. TEST FUNCTIONS This machine functions for testing individual operations, such as below. 6.1 Test Mode Overview Test mode can be executed by following the menu items from the display. a) D-RAM tests Writes data to DRAM image storage areas and reads that data to check operations.

  • Page 150: Test Mode Flowchart

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6.2 Test Mode Flowchart To operate the test mode, after pressing the Additional Function key, press the # key and select “SERVICE MODE”. After this, select “TEST MODE” with the - or + keys, and press the OK key.

  • Page 151: D-Ram Tests

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6.3 D-RAM Tests D-RAM test menu is selected by pressing the numeric key 1 from the test mode menu. D-RAM Test 1 writes data to the entire D-RAM region and reads it out to check that operations are correct.

  • Page 152: Print Tests

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6.5 Print Tests a) Test mode print test The Print Test menu is selected by pressing the numeric key 3 from the test mode menu. In this test, various print patterns are output from the printer. As service print patterns, press the numeric key 2 from the Print Test menu to select “2: BLK”...

  • Page 153: Modem And Ncu Tests

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6.6 Modem and NCU Tests The Modem and NCU Test menu is selected by pressing the numeric button 4 from the test mode menu. These tests test modem and NCU transmission and reception. The modem tests check whether signals are sent correctly from the modem by comparing the sound of the signals from the speaker with the sounds from a normal modem.
  • Page 154 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service b) G3 signal transmission test The G3 signal transmission test menu is selected by pressing the numeric button 4 from the MODEM NCU test menu. The G3 signals below are sent from the modem using the modular jack and the speaker.
  • Page 155 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service c) Tonal and DTMF signal reception tests The tonal and DTMF signal reception test is selected by pressing the numeric button 6 from the MODEM NCU test menu. In these tests, you can check whether the tonal signals and DTMF signals received from the modular jack are detected by the modem.
  • Page 156 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service d) V.34 G3 signal transmission test The V.34 G3 signal transmission test menu is selected by pressing the numeric button 8 from the MODEM NCU test menu. The V.34 G3 signals below are sent from the modem using the modular jack and the speaker by pressing the Start button.

  • Page 157: Faculty Tests

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6.7 Faculty Tests The faculty tests are selected by pressing the numeric key 6 from the test mode menu. These tests test the following faculties of this machine. Test type Overview Sensor tests Test whether the sensors are operating correctly.
  • Page 158 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6-3: SENSOR [ 1] --- [ 4] Pressing the 1 key DS of DES of DOC B4 DFS of : Document sensor on/of DES : Document edge sensor on/of DOC : Not used DFS : Not used...
  • Page 159 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service b) Operation panel tests The operation panel test is selected by pressing the numeric key 7 from the faculty test menu. In this test, check that the display, LED lamps, keys and the sensors of one-touch speed dialing panel on the operation panel are operating correctly.
  • Page 160 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 6-7: OPERATION PANEL Press Start key. HHHHHHHHHHHHHHHHHHHH H pattern displayed HHHHHHHHHHHHHHHHHHHH Press Start key. HHHHHHHHH All LCD dots displayed Press Start key. 6-7: OPERATION PANEL All LED lamps light on LED TEST Press Start key.

  • Page 161: Service Report

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 7. SERVICE REPORT 7.1 Report Output Function 7.1.1 User report output functions This machine can output user report manually by user operation. a) Manual output of reports by user operation Report type Operations User’s data list Press the Functions key, and press the report key, select the report type and press OK key.
  • Page 162 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service c) Reports output automatically (Memory clear report) When this fax is turned on and the memory clear report is automatically printed out, the image data which appears on the report is the data which was deleted without being able to be backed up.

  • Page 163: Service Report Output Functions

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 7.1.2 Service report output functions This machine outputs the service data setting status, data unique to the machine, etc. in service mode. a) List of service reports This machine outputs the service reports shown below.
  • Page 164 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service a-1) System data list This list shows service data setting statuses of service soft switches and service parameters. Figure 4-26 System Data List 1 4-84...
  • Page 165 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-27 System Data List 2 4-85...
  • Page 166 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-28 System Data List 3 4-86...
  • Page 167 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-29 System Data List 4 4-87...
  • Page 168 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-30 System Data List 5 4-88...
  • Page 169 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-31 System Data List 6 4-89...
  • Page 170 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-32 System Data List 7 4-90...
  • Page 171 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-33 System Data List 8 4-91...
  • Page 172 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-34 System Data List 9 4-92...
  • Page 173 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-35 System Data List 10 4-93...
  • Page 174 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-36 System Data List 11 4-94...
  • Page 175 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-37 System Data List 12 4-95...
  • Page 176 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-38 System Data List 13 4-96...
  • Page 177 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-39 System Data List 14 4-97...
  • Page 178 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-40 System Data List 15 4-98...
  • Page 179 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-41 System Data List 16 4-99...
  • Page 180 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-42 System Data List 17 4-100...
  • Page 181 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-43 System Data List 18 4-101...
  • Page 182 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-44 System Data List 19 4-102...
  • Page 183 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-45 System Data List 20 4-103...
  • Page 184 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-46 System Data List 21 4-104...
  • Page 185 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-47 System Data List 22 This machine does not offer an option for DATE & TIME registration; as such, the setting START DATE is not valid. NOTE 4-105...
  • Page 186 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service a-2) System dump list This list shows the past communications statuses and error communications history. Figure 4-48 System Dump List 4-106...
  • Page 187 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service : Not used : Not used : Not used : Not used : Not used : Not used : Not used : Not used : Not used : Total number of pages printed/scanned [Display example]...
  • Page 188 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service a-3) Key history report This report shows history of key press. Figure 4-49 Key History Report This machine does not offer an option for DATE & TIME registration; as such, the date is displayed using the following notation: 00/00 00:00:00.
  • Page 189 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service a-4) Counter report This report shows counter of read, print and copy. Then output the list of changes made to the defaults of user data list and system data list. Figure 4-50 Counter Report For particulars of counters, see #9 COUNTER in service mode.
  • Page 190 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-51 Changed Data List (User’s Data List) 1 4-110...
  • Page 191 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-52 Changed Data List (User’s Data List) 2 4-111...
  • Page 192 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-53 Changed Data List (User’s Data List) 3 4-112...
  • Page 193 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service Figure 4-54 Changed Data List (System Data List) 4-113...
  • Page 194 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service a-6) Print spec report This report shows specification of the machine. Figure 4-55 Print Spec Report 4-114...
  • Page 195 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service : Country setting under ‘#5 TYPE’ in service mode : Total memory size : Version of the ROM on the SCNT board : Version of the CPU on the SCNT board : Version of the ROM on the ECNT board : Adjustment items and settings for the service mode item #6 SCANNER>7.CCD...

  • Page 196: Wiring Diagram

    PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service 8. WIRING DIAGRAM 8.1 Wiring Diagram Laser/Scanner unit LCD unit Scanner motor Laser/BD CS home board Over flow position Document Contact sensor sensor J801 J802 sensor CS drive feed OPCNT board motor motor J511...
  • Page 197 PC-D320/PC-D340/FAX-L400 Chapter 4: Maintenance and Service This page intentionally left blank 4-117...
  • Page 199 Chapter 5 Appendix...

  • Page 201: Checking Operation

    PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 1. INSTALLATION 1.1 Setting up • Select a site of installation. • Unpack the machine, and check the attachments. Make sure none is missing and there is no damage. • Remove the packing material. Remove all tape and protective material used on the machine.

  • Page 202: User Data Flow (By Operation Panel)

    PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 2. USER DATA FLOW 2.1 User Data Flow (by Operation Panel) a) COPY model Press the Additional Functions key. Additional Functions 1. PAPER SETTINGS 1. PAPER SIZE EXECUTIV ENVELOPE FREE SIZE 2. PAPER TYPE PLAIN PAPER...
  • Page 203 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 3. COPY SETTINGS 1. STD. IMAGEQUALITY TEXT ORIGINAL TEXT / PHOTO PHOTO 2. STANDARD EXPOSURE MANUAL AUTO 3. STD ZOOM RATIO (050~200) 100% 4. STANDARD COPY QTY (01~99) 01 5. AUTO SORT 6. PAPER SIZE GROUPE INCH 7.
  • Page 204 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix a) FAX model Press the Additional Functions key. Additional Functions 1. PAPER SETTINGS 1. PAPER SIZE EXECUTIV ENVELOPE FREE SIZE 2. PAPER TYPE PLAIN PAPER TRANSPARENCY SPECIAL PAPER1 SPECIAL PAPER2 2. COMMON SETTINGS 1.DEFAULT SETTINGS COPY 2.SW AFTER AUTO CLR...
  • Page 205 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 4.PRINT EXPOSURE 5.TONER SEVER MODE ENGLISH 6.DISPLAY LANGAGE SPANISH GERMAN ITALIAN DUTCH FINNISH PORTUGUESE NORWEGIAN SWEDISH DANISH SLOVENE CZECH HUNGARIAN RUSSIAN 3.COPY SETTINGS 1. STD. IMAGEQUALITY TEXT ORIGINAL TEXT / PHOTO PHOTO MANUAL 2. STANDARD EXPOSURE AUTO 3.
  • Page 206 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 4.FAX SETTINGS 1. USER SETTINGS 1. TEL LINE SETTINGS 1. USER TEL NO. 2.TEL LINE TYPE TOUCH TONE ROTARY PULSE 3.TX START SPEED 33600bps 14400bps 9600bps 7200bps 4800bps 2400pbs 4.RX START SPEED 33600bps 14400bps 9600bps 7200bps...
  • Page 207 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 4.RX SETTINGS 1.ECM TX (01~30) 08SEC. 2.FAX/TEL OPT. SET 1.RING START TIME (010~060) 022SEC. 2.F/T RING TIME RECEIVE 3.F/T SWITCH ACTION DISCONNECT 3.INCOMING RING RING COUNT (01~99) 02TIMES 4.MAN/AUTO SWITCH F/T RING TIME (01~99) 15SEC. 5.REMOTE RX REMOTE RX ID 5.PRINTER SETTINGS...
  • Page 208 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 7.SYSTEM SETTINGS 1.FAX DEFAULT 1.RESOLUTION STANDARD FINE PHOTO SUPER FINE ULTRA FINE 2.SCAN DENSITY LIGHT STANDARD DARK 3.BOOK TX SCAN SIZE SHEET 2.LOOK PHONE 3.COUNTRY SELECT GERMANY FRANCE ITALY SPAIN HOLLAND DENMARK NORWAY SWEDEN FINKAND AUSTRIA...
  • Page 209 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 6. PRINTER SETTINGS 1. PRESET PRINT QTY. (01~99) 01 2. AUTO ERROR SKIP (005~300) 015SEC 3. ERROR TIME OUT 4. PRINTER RESET 7. TIMER SETTINGS 1. DATE/TIME SETTING DD/MM 'YY HH:MM (1~9) 2MIN. 2. AUTO CLEAR (03~30) 05MIN.
  • Page 210 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix 3. OPTION 3.1 Handset Kit (FAX-L400 only) 3.1.1 Service operations a) External view HANDSET CRADLE HANDSET SCREWS WITH PLUGS (2) RINGER VOLUME SWITCH Adjusts the volume of the ringer.Use a pen or another pointed object to adjust the switch to HIGH, LOW, or OFF.
  • Page 211 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix Remove the screws from the plugs and insert the plugs into the holes on the handset cradle. Figure 5-11 Handset Installation 2 Insert the plugs (with the handset cradle) into the holes on the unit. If you have difficulty inserting the plugs, turn the unit so that the left side is facing you and the right side is abainst a wall.
  • Page 212 PC-D320/PC-D340/FAX-L400 Chapter 5: Appendix Place the handset in its cradle and connect the handset cord to the handset jack. Figure 5-14 Connecting the Handset Handset jack 5-12...
  • Page 214 0103IP CANON INC.

This manual is also suitable for:

Pc-d340Fax-l400

Table of Contents