Magnetic Stripe Reader - Motorola MC9500-K Integrator Manual

Troubleshooting the Cables (Continued)
Table 10-8
Symptom
During data
communication, no
data transmits, or
transmitted data was
incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 10-9
Symptom
MSR cannot read
card.
MC9500-K battery is
not charging.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
Possible Cause
Cable was Re-attach the cable and retransmit.
disconnected from
MC9500-K during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in
software is not
installed or
configured properly.
Possible Cause
MSR removed from Reattach MSR to MC9500-K and reswipe the card.
MC9500-K during
card swipe.
Faulty magnetic See the system administrator.
stripe on card.
MSR application is Ensure the MSR application is installed on the MC9500-K.
not installed or Ensure the MSR application is configured correctly.
configured properly.
MC9500-K was Ensure the MSR is attached correctly.
removed from MSR
or MSR was
unplugged from AC
power too soon.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC9500-K is Detach and re-attach the MSR to the MC9500-K, ensuring it is
not fully attached to firmly connected.
the MSR.
MSR is faulty. Replace MSR.
MC9500-K Reattach MC9500-K to MSR and retransmit.
detached from
MSR during
communications.
Communication Perform setup as described in
software is not
installed or
configured properly.
Maintenance & Troubleshooting 10 - 13
Action
Chapter 2, Accessories.
Action
Chapter 2, Accessories.