Cables; Magnetic Stripe Reader - Motorola MC67 Integrator Manual

6 - 10 MC67 Integrator Guide

Cables

Troubleshooting the Cables
Table 6-6
Symptom
MC67 battery is not
charging.
During data
communication, no data
transmits, or transmitted
data was incomplete.

Magnetic Stripe Reader

Troubleshooting the Magnetic Stripe Reader
Table 6-7
Symptom
MSR cannot read card.
MC67 battery is not
charging.
During data
communication, no data
transmits, or transmitted
data was incomplete.
Possible Cause
MC67 was disconnected Connect the power cable correctly. Confirm main battery is
from AC power too soon. charging. The 3600 mAh battery fully charges in less than six
hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC67 is not fully Detach and re-attach the power cable to the MC67, ensuring it is
attached to power. firmly connected.
Cable was disconnected Re-attach the cable and retransmit.
from MC67 during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in
software is not installed
or configured properly.
Possible Cause
MSR removed from Reattach MSR to MC67 and reswipe the card.
MC67 during card swipe.
Faulty magnetic stripe See the system administrator.
on card.
MSR application is not Ensure the MSR application is installed on the MC67.
installed or configured Ensure the MSR application is configured correctly.
properly.
MC67 was removed Ensure MSR is receiving power. Ensure MC67 is attached
from MSR or MSR was
correctly. Confirm main battery is charging under
unplugged from AC
System > Power. The 3600 mAh battery fully charges in less than
power too soon.
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
The MC67 is not fully Detach and re-attach the MSR to the MC67, ensuring it is firmly
attached to the MSR. connected.
MC67 detached from Reattach MC67 to MSR and retransmit.
MSR during
communications.
Incorrect cable See the system administrator.
configuration.
Communication Perform setup as described in the MC67 Integrator Guide.
software is not installed
or configured properly.
Action
Cables on page 2-25.
Action
> Settings >