Licensing - ESI -1000 Installation Manual

ESI Communications Servers Hardware Installation Manual

Licensing

There are various types of licenses needed to activate certain features and functionality. The following ESI
Communications Server-supported features, products, and capabilities require license activation:
• IP Feature Phones (including Cordless Handsets) — Two license types:
– Local (LAN) operation.
–
Remote (off-site) operation.
• VIP.
• VIP Professional.
• VIP PC Attendant Console.
• VIP ACD Supervisor.
• VIP ACD Agent.
• VIP Softphone (also requires purchase of local or remote IP station license).
• SIP.
License activation
To have licenses activated by ESI Technical Support:
1. Licenses must already have been ordered from ESI.
2. The ESI Communications Server must have either:
• A CO line connected to it (analog, PRI, or T1);
or
• The NSP, which is connected to a LAN with a public IP address, "port-forwarded"
3. You'll need the following to provide to the ESI representative:
• The ESI sales order number.
• The customer (site) name.
• The phone number of the CO line or the public IP address of the NSP.
• The quantity of VIP Professional and VIP ACD Agent licenses.
IP Phone licenses
Before an IVC will connect to an IP Phone
the system of a local or remote license. When an IP Phone is programmed in the system (Function 31), this
consumes a license.
A new compatible ESI IP Phone, when connected to a LAN with an ESI Communications Server connected to it,
can be configured in setup mode. However, if a new extension number is assigned to the phone and there are
no local IP Phone licenses available, the phone will display LICENSE EXCEEDED (but play no prompt).
Important: The ESI-50 also requires purchase of IP/Esi-Link feature activation. For more information about this fee,
contact your ESI sales representative at 800 374-0422.
1
IP Feature Phones II programmed for remote operation can still operate as local stations on the LAN.
2
For more information about the NSP, refer to NSP Installation Made Simple (ESI #0450-0669).
3
VIP ACD Agent uses the same license part numbers as VIP Professional, allowing mixing and matching as the customer may require; e.g., 100 such
licenses could be used for 60 VIP Professional installations and 40 VIP ACD Agent installations. For licensing information for VIP PC Attendant Console
and VIP ACD Supervisor, refer to their respective Product Overviews (ESI document #0450-0914 for VIP PC Attendant Console and #0450-0988 for
VIP ACD). VIP Softphone is sold as a single license (part #5000-0434), which provides one user with VIP Professional features and Softphone-
specific capabilities. The VIP Softphone license is selected at the time of purchase for local or remote operation.
4
An IP Feature Phone II, IP Cordless Handset (Local or Remote), VIP Softphone, or SIP phone.
1
4
, the phone will require an available IVC port and the activation within
C.1
2
to it.
3
Licensing