Troubleshooting - Superior TF18NE Installation And Operation Instructions Manual

WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM
Either the remote or touch pad but-
tons are pressed to start the burner
ignition sequence and there is no
function or response.
126818-01A

TROUBLESHOOTING

POSSIBLE CAUSE
1. Missing or weak batteries at
power supply box or remote. Con-
trol module may beep 10 times or
may not beep at all. LCD display
may show "BATTERY ERROR".
2. Unplugged power supply (battery)
box
3. Touch pad not plugged in to mod-
ule or plugged in incorrectly
4. Control valve wiring harness not
plugged in or not in proper position
5. Remote not communicating with
control module
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REMEDY
1. Check batteries and replace if
needed. (Batteries in the power
supply box can be tested with a
multimeter at the two connections
at the back of the battery housing
where the red and black wires are
connected. Set the multimeter to
DC voltage, initiate the ignition
sequence, and observe the volt-
age while the system is lighting
(under load). The system will not
function under 3.8 volts and bat-
teries should be replaced if the
voltage is under 4.0 volts.)
2. Plug power supply box to module
see page 15.
3. Plug touch pad in module see
page 15, figure 19. Check to see
it is positioned as shown.
4. Check to see that the control valve
wiring harness' blue connector is
plugged in to the module. Check
to see that it is aligned with the
mating pins. If any pins are visible,
then the connector is not in the
correct position. If this is the case,
disconnect, align, and reconnect
to the module.
5. The remote communicates with
the module periodically. It doesn't
communicate with the module
continuously to conserve battery
power.
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