Twain Driver Errors; Twain Driver Error Condition - Toshiba GA-1200 Scanning Manual

12 TROUBLESHOOTING

TWAIN Driver Errors

This chapter describes the most common TWAIN driver errors and provides steps to resolve the
conditions. If the problem persists after you have followed all of the steps, make sure to note the
name of the application you were using, what you were trying to do, and any error messages
and then contact your service technician or service representative for further assistance.
Please refer to the README file for TWAIN driver about the problems that are not described
here.

TWAIN driver error condition

Refer to the corrective action for the following error conditions.
P.120 "Cannot find the device"
P.120 "Cannot connect to the device found by discovery"
P.121 "Cannot acquire document"
P.121 "Image corrupt when acquiring color mixed document"
P.121 "Cannot acquire multi page document"
Cannot find the device
Problem description:
Cannot find this equipment using the Local Discovery or Network Discovery feature.
Corrective action:
Confirm the following statements:
The equipment and your computer is correctly connected to the TCP/IP network.
The default gateway setting is correctly set up if the equipment is connected to a different
subnet.
The TWAIN Driver does not support the GL-1010 or GL-1020 controller. These devices cannot
be found by the Discovery function.
Cannot connect to the device found by discovery
Problem description:
The Local Discovery finds the device, but you cannot connect to it.
Corrective action:
1. Make sure Microsoft Internet Explorer 5.5 or later is installed.
2. Make sure the Proxy settings on the Microsoft Internet Explorer have been set correctly so
that it can connect to the device.
3. Make sure Microsoft Internet Explorer is not in the off-line mode. If it is in off-line mode,
change it to the on-line mode.
It also fails to connect to the device when too many computers connect to the device at the
same time. Please try again later.
120 TWAIN Driver Errors