Monarch 9855 Operator's Handbook Manual
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Monarch 9855 Operator's Handbook Manual

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®
Monarch
®
9855
Printer
TC9855OH Rev. AF 12/07
©2003 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.

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Summary of Contents for Monarch Monarch 9855

  • Page 1 ® Monarch ® 9855 Printer TC9855OH Rev. AF 12/07 ©2003 Paxar Americas, Inc. a subsidiary of Avery Dennison Corp. All rights reserved.
  • Page 2 Any update will be incorporated in a later edition of this manual. ©2003 Paxar Americas Inc. a subsidiary of Avery Dennison Corp. All rights reserved. No part of this publication may be reproduced, transmitted, stored in a retrieval system, or translated into any language in any form by any means, without the prior written permission of Paxar Americas, Inc.

  • Page 3: Table Of Contents

    T A B L E O F C O N T E N T S GETTING STARTED ..................1-1 Audience ....................1-2 Using this Manual ................... 1-2 Unpacking the Printer ................1-3 Shipping the Printer ................1-3 9445™ Printer Online Emulation ............... 1-4 Ordering Programmer's Manuals ...............
  • Page 4 SETTING SUPPLY OPTIONS ................. 4-1 Supply Type ................... 4-3 Ribbon ....................4-4 Speed ....................4-5 Feed Mode ..................... 4-6 Backfeed ....................4-7 Positioning ..................... 4-8 Print Position ..................4-8 Supply Position ................. 4-10 Margin Position ................. 4-11 Cut Position ..................4-12 Dispense Position ................
  • Page 5 SETTING DEFAULTS..................6-1 Monetary Sign ..................6-3 Secondary Sign ..................6-4 Decimal Places ..................6-5 Slashed Zero ..................6-5 Power-Up Mode ..................6-6 Prompt Set ..................... 6-6 Flash Storage ..................6-7 No Image Errors ..................6-8 Ignore Configuration................6-9 Using Flash Memory ................6-10 Formatting Flash Memory ..............
  • Page 6 PRINTING ....................8-1 Printing ....................8-1 On-Demand Mode Printing ............... 8-2 Printing an Error Label ................. 8-2 Pausing a Batch..................8-3 Restarting a Batch .................. 8-3 Canceling a Paused Batch ............... 8-4 Repeating a Batch................... 8-6 Offline Printing ..................8-6 Special Printing Considerations ..............
  • Page 7 SPECIFICATIONS ..................A-1 Printer ....................A-1 Tag Cut Dimensions ................A-2 Supplies....................A-3 Linerless Supplies ................A-4 String Tag Supplies ................. A-4 Ribbon Specification ................A-5 About Ribbons ..................A-5 Cable Pinouts ..................A-6 ACCESSORIES & OPTIONS ................B-1 Accessories .................... B-1 Packaging Materials ................

  • Page 9: Getting Started

    G E T T I N G S T A R T E D The Monarch® 9855™ printer lets you print text, graphics, and bar codes on thermal transfer (ribbon) and thermal direct labels or tags. The 9855 printer prints labels continuously (in one strip) or on-demand (one label at a time).
  • Page 10 A u d i e n c e The Operator's Handbook is for the person who prints and applies labels. U s i n g t h i s M a n u a l Following is a summary of the contents of this manual. Chapter Contents Getting Started...

  • Page 11: Shipping The Printer

    U n p a c k i n g t h e P r i n t e r After you unpack the printer, you should have the printer, a power cord, and a ribbon take-up core (may already be on take-up reel). Keep the box and packaging material in case the printer ever needs repair.

  • Page 12: 9445™ Printer Online Emulation

    9 4 4 5 ™ P r i n t e r O n l i n e E m u l a t i o n The 9855 printer using 203 dpi (dots per inch) printing supports 94x5 emulation. You can send 94x5 data streams to this printer. Refer to your 9445 Programmer's Manual for information about 94x5 data streams.

  • Page 13: Establishing Communications

    E s t a b l i s h i n g C o m m u n i c a t i o n s Before the printer can accept print jobs from the host, you must: Connect the communication cable to the printer and to the host. ♦...

  • Page 14: Using The Control Panel

    Note: The printer supports a baud rate up to 115200. Make sure your host is capable of communicating at the speed you select for the printer. U s i n g t h e C o n t r o l P a n e l The control panel has a two-line LCD display, 2 status lights, and five buttons.

  • Page 15: Display

    Enter/Pause: When the printer is online, pauses the current print job or resumes a paused print job. When the printer is offline, selects the displayed menu item. ♦ When an error is present, clears the error. Escape/Clear: ♦ When a job (batch) is printing, cancels the print job (batch).

  • Page 16: Exiting An Option

    Note: If the printer displays PRINT MODE Ready when you turn it on, press Escape/Clear to display the Main menu. To display menu options, press When the screen displays a right arrow, press to display more options. ♦ MAIN MENU Cancel All When the screen displays a left arrow, press to display more options.

  • Page 17: Loading Supplies

    L O A D I N G S U P P L I E S This chapter describes how to load: a roll of supply ♦ fan-fold supply ♦ ♦ a roll of tag supply. There are three types of supplies: Thermal Direct specially treated thermal supplies that do not use a ribbon for printing.

  • Page 18: Loading Labels Or Tags

    L o a d i n g L a b e l s o r T a g s Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3.
  • Page 19 Supply Holder Guides Supply Roller 5. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. If you are using fan-fold supplies, place the supply stack behind the printer, label side facing up. 6.
  • Page 20 For tag supplies using the optional knife, feed the supply through the knife. Make sure at least 0.5 inches of supply is past the knife. 8. Adjust the supply guides so they touch the supply. Push up on the supply lever to lock the supply guides into place. Die Cut Sensor Nibs...
  • Page 21 9. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 10. Close the printhead by pressing down on the thumb well until you hear it click into place. Thumb Well 11. Close the cover. 12.

  • Page 22: Loading Labels For The Optional Peel Mode

    You may need to adjust the wide/narrow knobs depending on the width of your supply. See "Adjusting the Wide/Narrow Knobs" for more information. Note: If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. Loading Labels for the Optional Peel Mode Peel mode is an option that must be purchased separately.
  • Page 23 3. Feed the backing paper over the peel bar. Peel Bar Low er Opening 4. Feed the backing paper through the lower opening of the exit cover. Close the exit cover. Pull down on the backing paper to remove any slack.

  • Page 24: Using The Optional Tear Bar

    5. Close the printer's cover. 6. Press Feed/Cut to position the supply under the printhead. U s i n g t h e O p t i o n a l T e a r B a r Note the following change to loading labels if you have purchased the optional tear bar.

  • Page 25: Using Linerless Supply

    U s i n g L i n e r l e s s S u p p l y Linerless printing is an option that must be purchased separately on the original printer order. The linerless option is not customer or field- installable.
  • Page 26 5. Press down on the exit cover tabs to open the exit cover. 6. Pull back slightly on the spring latch with your thumb or fingernail and lift the shelf out. CAUTION: Be careful when inserting or removing the shelf. The shelf has sharp points.
  • Page 27 7. If inserting the peel bar: Insert the left edge of the peel bar into the side slot at an angle. Then, slide the peel bar to the right and press down until you hear it click into place. The peel bar must be lined up with the platen roller. 8.
  • Page 28 The shelf must be parallel to the platen roller, not at an angle. See the following diagrams. Shelf inserted correctly. Shelf not inserted correctl y. CAUTION: Make sure the shelf is not misaligned with the platen roller, or damage to the platen roller could occur. 2-12 Operator’s Handbook...

  • Page 29: Using String Tag Supply

    9. Close the exit cover. 10. Load supplies by following the label loading procedures. You may notice a different color and texture on the platen roller. Linerless supplies do not stick to the textured platen roller. 11. Close the printhead assembly and the cover. 12.
  • Page 30 Make sure the printer is configured for the correct supply type. 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place. 4. Shake the roll of string tags down to untangle the roll. 5.
  • Page 31 6. Adjust the supply holder guides so the sides barely touch the roll. Make sure the supply roll turns freely. 7. Push down on the supply lever to unlock the supply guides. The supply guides have been angled slightly for string tag supplies. 8.

  • Page 32: Adjusting The Wide/Narrow Knobs

    10. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 11. Close the printhead by pressing down on the thumb well until you hear it click into place. 12. Close the cover. 13. Press Feed/Cut to position the supply under the printhead. If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched.

  • Page 33: Loading Ribbon

    L O A D I N G R I B B O N This chapter describes how to load a ribbon roll. There are different ribbon requirements for the three types of supplies: Thermal Direct do not use a ribbon for printing. Supplies Thermal Transfer require a ribbon for printing.
  • Page 34 L o a d i n g R i b b o n Make sure the printer is configured to use a ribbon. To load ribbon: 1. Open the cover. 2. Unlock the printhead by turning the retaining latch. 3. Lift printhead assembly using the printhead tab until the assembly locks into place.
  • Page 35 6. Remove the new ribbon from the package as shown. Do not wrinkle or crush the new ribbon. 7. Slide the ribbon onto the back reel as far as it will go. The ribbon roll only fits on the reel one way. Carefully unwind a few inches of ribbon from the bottom of the roll.

  • Page 36: Using A High Energy Ribbon

    12. Remove any slack in the ribbon by turning the take-up reel clockwise. 13. Hold the printhead assembly by the printhead tab while pressing down on the printhead release. 14. Close the printhead by pressing down on the thumb well until you hear it click into place.

  • Page 37: High Energy Ribbon Limitations

    Note: The high energy setting is lost when you turn off the printer. High Energy Ribbon Limitations When using the high energy ribbon option: Use a print speed of 2.5IPS (inches per second). ♦ Printhead warranty is reduced to 100,000 inches. ♦...
  • Page 38 3-6 Operator’s Handbook...

  • Page 39: Setting Supply Options

    S E T T I N G S U P P L Y O P T I O N S This chapter explains how to select the supply type, ribbon, speed, feed mode, backfeed, print position, supply position, margin position, cut position, dispense position, backfeed distance, separators, and skip index mode.
  • Page 40 The options are listed in the table below. Option Choices Default Supply Type Aperture/Die Cut/Black Die Cut Mark/Continuous Ribbon No/Yes/High Energy Speed 2.5/4.0/6.0/8.0/10.0/12.0/Default Default Feed Mode Continuous/On-Demand Continuous Backfeed Off/On/Extended Print Position -450 to 450 Supply Position -300 to 300 Margin Position -99 to 99 Cut Position...

  • Page 41: Supply Type

    S u p p l y T y p e You can print on aperture, black mark, die cut, or continuous supplies. You have to tell the printer which supplies you are using. Note: If you are using edge aperture supplies, use the die cut setting. If you are using center aperture supplies, use the aperture setting.

  • Page 42: Ribbon

    R i b b o n You have to tell the printer if your supplies require a ribbon. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps. 1. Press until you see SUPPLY Ribbon 2.

  • Page 43: Speed

    S p e e d You can change the print speed for bar codes or graphics. If you select "default" for speed, formats with serial bar codes automatically print at 2.5 ips and formats with parallel bar codes print at 6.0 ips. 12.0 ips printing is an option that must be purchased separately.

  • Page 44: Feed Mode

    F e e d M o d e You can use continuous or on-demand printing. On-demand printing allows you to remove a label before printing the next one. To change the setting, from the Main Menu, select Setup, then Supply. Then, follow these steps.

  • Page 45: Backfeed

    B a c k f e e d Backfeed works by advancing each printed label to the desired dispense position. Once that label is removed, the next label to be printed is backed up underneath the printhead. In continuous mode, only the last label in the batch is advanced to the dispense position.

  • Page 46: Positioning

    P o s i t i o n i n g This menu includes selections to change the print, supply, margin, cut, and dispense positions along with the backfeed distance. When you see Enter print pos [-450/450]: +0 Feed/Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the print position 23 (from the default of 0), press Feed/Cut, then press twice (20), press Feed/Cut again and press...
  • Page 47 To change the setting, from the Main Menu, select Setup, Supply, then Positioning. Then, follow these steps. 1. Press until you see POSITIONING Print Pos 2. Press Enter/Pause. The current setting is displayed, for example: Enter print pos [-450/450]: +0 3.

  • Page 48: Supply Position

    Supply Position This function adjusts the machine to print at the vertical 0,0 point on the supply. Note: The supply position adjustment should only be made on initial printer setup. For format adjustments, change the print position. You may need to adjust the supply in or out to allow tags and labels to be removed.

  • Page 49: Margin Position

    Margin Position This function adjusts where the format prints horizontally on the supply. The adjustments are in dots (0.0049 inch), which is the smallest measurement the printer recognizes. The width of the print area depends on your supply size. Maximum width is four inches.

  • Page 50: Cut Position

    Cut Position This function adjusts where the tag is cut. The printer adjusts the cut position according to the black marks on the supply. You may need to adjust for aperture supplies. Increase to move the cut up; decrease to move the cut down.

  • Page 51: Backfeed Distance

    4. Press Enter/Pause when the number you need appears. Press Escape/Clear until you see the Main menu. Backfeed Distance This is the amount to move the label backwards. The backfeed distance cannot be greater than the dispense position. If you make the backfeed distance greater than the dispense position, the dispense position automatically changes to match the backfeed distance.

  • Page 52: Batch Separators

    B a t c h S e p a r a t o r s A batch separator is an extra tag printed in between batches with a pinstripe pattern. If you select "Long" for the separator, a double-length (two tags) separator prints.

  • Page 53: Skip Index

    S k i p I n d e x You can use the skip index mode to skip (or ignore) a sense mark and print an image over multiple labels, if necessary. For example, if you have 4.0" long supplies loaded, but your image is 8.0" long, enable skip index mode to print the 8.0"...

  • Page 54: Knife Control

    K n i f e C o n t r o l You may notice unevenly cut tags on one end or the other of your supply (one end may appear longer than the other). Use the knife control adjustment to balance the cut tag length from tag-to-tag. You may need to make this adjustment on initial printer setup.
  • Page 55 E r r o r A c t i o n The recovery action from an error condition is in the Setup, Supply Menu. You can change how the printer responds to a bad scan. The choices include normal and overstrike/continue one to five consecutive bad scans. The overstrike pattern is created to prevent someone from using a bad label.
  • Page 56 Consider this scenario when the error action is set to overstrike/continue 3x: If the printer errors on the first label, an overstrike pattern is printed, but the printer attempts to reprint the image up to three times. If the third consecutive label also generates an error, an overstrike pattern is printed;...

  • Page 57: Error Action

    To change the setting, from the Main Menu, select Setup, then Supply. Then follow these steps. 1. Press until you see SUPPLY Error Action 2. Press Enter/Pause. The current setting is displayed, for example: ERROR ACTION Ostrk/Cont 1x 3. Press to see the other options.

  • Page 58: Setting Contrast

    S e t t i n g C o n t r a s t The print contrast controls the darkness of the printing on your supply. The range is -699 to +699 and the default is 0. You may need to increase the print contrast for linerless supplies.
  • Page 59 Feed/Cut acts as a toggle switch to change the value by 10 or 1. For example, to make the contrast 50 (from the default of 0), press Feed/Cut, then press five times (50). 5. Press Enter/Pause to select either "Yes" or "No" to print a test label and check the print contrast.

  • Page 60: Verifier

    V e r i f i e r The verifier scans and checks the quality of bar codes as they are printed. The optional verifier must be purchased separately. The verifier scans parallel bar codes; it cannot scan serial bar codes. The verifier must be enabled and set up before you can scan bar codes.

  • Page 61: Setting Communications

    S E T T I N G C O M M U N I C A T I O N S This chapter tells you how to set the serial or parallel communication values. These values provide the link for normal online printing.

  • Page 62: Baud Rate

    B a u d R a t e To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. If password protection in enabled, press Feed/Cut three times, then press Enter/Pause before you see the Setup Menu options. Then, follow these steps.

  • Page 63: Stopbits

    S t o p B i t s To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1. Press until you see SERIAL COMM Stopbits 2. Press Enter/Pause. The current setting is displayed, for example: STOPBITS 3.

  • Page 64: Flow Control

    F l o w C o n t r o l To change the setting, from the Main Menu select Setup, Port Settings, then Serial Comm. Then, follow these steps. 1. Press until you see SERIAL COMM Flow Control 2. Press Enter/Pause. The current setting is displayed, for example: FLOW CONTROL 3.

  • Page 65: Parallel Communications

    P a r a l l e l C o m m u n i c a t i o n s The parallel communications menu allows you to set the values for the active parallel port. The values are listed in the table below. Note: Turn the printer off and back on when you change the port or mode settings.

  • Page 66: Mode

    Mode To change the setting, from the Main Menu select Setup, Port Settings, then Parallel Comm. Then, follow these steps. 1. Press until you see PARALLEL COMM Mode 2. Press Enter/Pause. MODE Compatible 3. Use to select either "Compatible" or "IEEE1284." Press Enter/Pause.

  • Page 67: Setting Defaults

    S E T T I N G D E F A U L T S This chapter explains how to select the monetary sign, secondary sign, decimal places, slashed zero, power-up mode, prompt set, imaging errors, and ignore configuration packets. This chapter also explains how to format flash, check the available flash memory, and pack flash memory.
  • Page 68 The monetary formatting options are listed in the table below. Option Choices Default Monetary sign None/USA/UK/Japan/ Germany/France/Spain/ Italy/Sweden/Finland/ Austria/India/Russia/ Korea/Thailand/China/Euro-Dollar Secondary Sign No/Yes Decimal Places 0/1/2/3 Slashed Zero No/Yes Power-up Mode Online/Offline Online Prompt Set English/French/German/ English Spanish-ES/Japanese/Portuguese/ Italian/Swedish/Spanish 2/ Danish/Dutch/Finnish/Norwegian Flash Storage Disabled/Enabled...
  • Page 69 M o n e t a r y S i g n You can also select None if you do not want a monetary sign to print in price fields. The monetary signs available for 15 countries are shown in the table below.

  • Page 70: Monetary Sign

    2. Press Enter/Pause. The current setting is displayed, for example: MONETARY SIGN 3. Press until you see the country's monetary sign you want. 4. Press Enter/Pause. Press Escape/Clear until you see the Main menu. S e c o n d a r y S i g n If you select USA as the monetary sign, you can print amounts less than $1.00 either by using a dollar sign and decimal ($0.30) or by using a cent sign (30¢).

  • Page 71: Decimal Places

    D e c i m a l P l a c e s You can set the printer for 0, 1, 2, or 3 places after the decimal in a price field. In U.S. currency, you might print prices like this: $24.00 (2 decimal places) or like this: $24 (0 decimal places).

  • Page 72: Power-Up Mode

    P o w e r - U p M o d e Power-up mode lets you decide how your printer starts each time you turn it on. If you want the printer to be ready to start printing when it is turned on, use the Online power-up mode.

  • Page 73: Flash Storage

    3. Press until you see the option you want. Then press Enter/Pause. Press Escape/Clear until you see the Main menu. Note: This option only affects the displayed prompts. It does not change what is printed by the printer. F l a s h S t o r a g e Flash storage allows packets (with "R"...

  • Page 74: No Image Errors

    N o I m a g e E r r o r s With version 5.2 or greater software, you can disable image error reporting. Image errors occur when there is a problem producing a complete label. You must press Escape/Clear to clear an image error. Image errors include unable to image batch portion of field off label...

  • Page 75: Ignore Configuration

    I g n o r e C o n f i g u r a t i o n With version 5.2 or greater software, you can ignore all online configuration packets. If the printer receives data from a host system or software package that includes online configuration packets with the format, those online configuration packets can be ignored.

  • Page 76: Using Flash Memory

    U s i n g F l a s h M e m o r y The flash memory options are listed in the table below. Option Choices Default Format Flash No/Yes Unused Flash Pack Flash No/Yes Formatting Flash Memory Before storing packets in flash memory, downloading a script, or if the printer's firmware is updated, you must format the flash memory.

  • Page 77: Checking Available Flash Memory

    Are you sure? 4. Press to display "Yes" and press Enter/Pause. CREATING FLASH FILE SYSTEM 1 The printer's flash memory is cleared and reformatted. This process may take several minutes. The printer reboots automatically after formatting flash memory. You need to resend any fonts you want to use to flash memory again.

  • Page 78: Packing Flash Memory

    Packing Flash Memory Packing flash memory permanently removes any deleted files from memory. Periodically select this option to "clean up" the printer's memory. Any deleted files are removed from memory when you pack flash. To pack flash memory, from the Main Menu, select Setup. Then, follow these steps.

  • Page 79: Memory Guidelines

    M e m o r y G u i d e l i n e s Use these basic guidelines when storing files in your printer's memory. Your printer may have volatile RAM (packets deleted when the printer is ♦ turned off), non-volatile RAM (packets saved when the printer is turned off), and flash memory (packets saved when the printer is turned off).

  • Page 80: Setting Batch Options

    S e t t i n g B a t c h O p t i o n s You can select Batch Options to change, which prompts appear during Batch Entry mode and set default values for those prompts. Customizing which prompts appear during batch entry can reduce the time it takes to enter data for a format.

  • Page 81: Using Scripts

    U S I N G S C R I P T S This chapter explains how to load, enable, and delete scripts. You can also enable status polling and immediate commands. Using the Scripts menu requires custom software from Paxar. It allows you to print data streams written for other printers.
  • Page 82 V i e w i n g S c r i p t I n f o r m a t i o n 1. To see if your printer has a script loaded from the Main menu, press until you see MAIN MENU Scripts 2.

  • Page 83: Downloading A Script

    D o w n l o a d i n g a S c r i p t Follow these instructions to download a script from the MS DOS prompt. Set the communication parameters using the MODE command. Then, prepare the printer to accept a script.

  • Page 84: Enabling A Script

    E n a b l i n g a S c r i p t The script must be enabled before you can use it. To enable or disable a script: 1. From the Script Menu, press until you see SCRIPTS Enable Script 2.

  • Page 85: Deleting A Script

    D e l e t i n g a S c r i p t You can delete a script from the printer's memory. To delete a script: 1. From the Script Menu, press until you see SCRIPTS Delete Script 2.

  • Page 86: Enabling Status Polling

    E n a b l i n g S t a t u s P o l l i n g Status polling allows you to obtain information about the readiness of the printer and the current (or last received) print job. Your System Administrator can enable status polling while the printer is running in Script mode.

  • Page 87: Using Immediate Commands

    U s i n g I m m e d i a t e C o m m a n d s Your System Administrator can use immediate commands to reset the printer or cancel and repeat batches. Immediate commands are turned on or off through an MPCL packet.
  • Page 88 7-8 Operator’s Handbook...

  • Page 89: Printing

    P R I N T I N G This chapter explains how to use on-demand mode printing. ♦ print an error label. ♦ ♦ print, pause, restart, cancel, and repeat a batch. You can send format, batch, and graphic data to the printer from a host. When the printer receives the data, batches begin printing automatically.

  • Page 90: On-Demand Mode Printing

    Note: If the printer will be unused for extended periods of time, we recommend leaving the printhead unlatched. An optional keyboard is also available to enter offline batch data. The keyboard must be purchased separately. If there are offline batches in the print queue, the offline batches print after the downloaded batches have printed.

  • Page 91: Pausing A Batch

    P a u s i n g a B a t c h You can pause printing by pressing Enter/Pause. You may want to interrupt a batch to make adjustments for: Loading a different roll of supply or a ribbon. See Chapter 2, "Loading ♦...

  • Page 92: Canceling A Paused Batch

    C a n c e l i n g a P a u s e d B a t c h You can cancel a paused batch, delete a format, graphic, or font in memory, or all the batches waiting to print. Note: Before any format, graphic, or font in memory can be deleted, you must cancel all batches.
  • Page 93 3. To cancel all the batches (including the paused batch), press until you see PAUSE MENU Cancel All and press Enter/Pause. Cancel Batches? 4. You can ♦ exit without canceling any batches. Press Escape/Clear or press to display No and then press Enter/Pause. The printer returns to the Pause menu.

  • Page 94: Repeating A Batch

    5. Press to select another function from the Pause menu, or to return to Print mode. R e p e a t i n g a B a t c h Before you start printing a new batch, you can reprint the last batch. The batch can be either the last one you printed completely or one that you canceled after starting to print.

  • Page 95: Special Printing Considerations

    S p e c i a l P r i n t i n g C o n s i d e r a t i o n s Keep in mind the following special printing considerations. Maximum Printing Method Printhead Knife Peel Mode...

  • Page 96: Printing Truetype® Fonts

    P r i n t i n g T r u e T y p e ® F o n t s TrueType® fonts are available on this printer. TrueType fonts are scalable and the characters print smoothly, without the jagged edges you see on bitmap fonts.

  • Page 97: Licensing Your Fonts

    L i c e n s i n g Y o u r F o n t s We provide the Font Utility to help you create and download international code pages/characters. However, it is your responsibility to license the fonts you purchase and download to your printer.
  • Page 98 8-10 Operator’s Handbook...

  • Page 99: Care And Maintenance

    C A R E A N D M A I N T E N A N C E This chapter tells you how to clear label jams and clean the printer. ♦ replace a printhead. ♦ CAUTION: Do not use sharp objects to clean the printhead or touch the printhead with your fingers.
  • Page 100 You may need to clean the printhead, sensor, and platen roller: if there is any adhesive build-up in the supply path. ♦ after printing approximately 3 rolls of thermal ♦ transfer/thermal direct/linerless supplies or after each ribbon. daily if your printer is in an excessively dirty, ♦...
  • Page 101 4. Clean the platen roller when you see significant adhesive build-up or a label is wrapped around the platen roller. Use a dry, soft-bristle brush, such as a toothbrush, to clean either the standard (black) or linerless (red/orange textured) platen roller. If the brush does not remove all the adhesive Use isopropyl alcohol ONLY on the standard (black) platen roller.
  • Page 102 7. Rub the cotton swab across the supply sensor and die cut sensor and remove any build-up. Die Cut Sensor Supply Sensor 8. Clean the build-up in the supply path. 9. Let the printer dry before you reload supplies. 10. Close the exit cover by pushing firmly on it. Both latches will click into place.

  • Page 103: Replacing The Printhead

    R e p l a c i n g t h e P r i n t h e a d You may have to replace the printhead if it is damaged or worn-out. For example, you may see 616 (bad dot or dots) or 768 (printhead failure) error codes.
  • Page 104 6. Carefully unplug the cable from the printhead as shown. The printhead is sensitive to static electricity, which can damage the printhead or reduce its life. Ground yourself by touching some metal, such as the printer's metal base, before touching the printhead. 7.
  • Page 105 Note: Make sure the printhead cable does not touch the ribbon roll. 10. Clean the new printhead with a cotton swab dipped in isopropyl alcohol to remove any salt or oil left from handling. 11. Let the printhead dry and reload your supplies. 12.
  • Page 106 9-8 Operator’s Handbook...

  • Page 107: Diagnostics & Troubleshooting

    D I A G N O S T I C S & T R O U B L E S H O O T I N G This chapter explains how to perform simple diagnostic functions such as checking the software version, the supply quality, printing test labels, and using password protection.

  • Page 108: Printing A Test Label

    P r i n t i n g a T e s t L a b e l 1. From the Diagnostics Menu, press until you see DIAGNOSTICS User Diag 2. Press Enter/Pause and until you see USER DIAG Test Label 3.

  • Page 109: Checking Supply Quality

    C h e c k i n g S u p p l y Q u a l i t y The printer continuously stores data from the most recent 16 supplies printed to check the reflectivity of the sensor marks on the supply. Before you check your supply quality, print a batch of supplies or test labels.

  • Page 110: Using Password Protection

    U s i n g P a s s w o r d P r o t e c t i o n The password protection feature prevents formats, graphics or fonts from accidentally being deleted from the printer's memory. It also limits access to the Setup and Scripts menus.

  • Page 111: Service Diagnostics

    7. If you do not want the user to enter a password before they can delete formats, graphics, fonts, or access to the Setup and Scripts menus, press Enter/Pause. You return to the User Diagnostics Menu. Press to display "Yes" and press Enter/Pause. The password protection is enabled for formats, graphics, fonts, and access to the Setup and Scripts menus.

  • Page 112: Troubleshooting

    T r o u b l e s h o o t i n g This section helps you correct some problems that may occur. Problem Action Error message appears Turn off the printer. Wait fifteen seconds and then during startup. turn on the printer.

  • Page 113: Error Messages

    Problem Action Backing paper is wrapped Carefully remove the backing paper. Make sure the around platen or peel backing paper tears at the saw-toothed tear edge roller. when using backfeed and peel mode. Blank labels print or 750 Clean supply sensors. series errors.

  • Page 114: Common Errors

    C o m m o n E r r o r s Errors 001 to 405 and 429 to 435 are data errors. This type of error indicates that incorrect data was sent to the printer, and the printer is ignoring it.
  • Page 115 Font, bar code, or density in the batch does not fit the format. The data in this line of the batch is either missing or does not match the format. Reference point off supply. Portion of field off supply or there may be an invalid character in the packet.
  • Page 116 Load supplies (supply length mismatch), because the calibrated supply length differs by plus or minus .25 inches from the format. Press Feed/Cut. Either the supply is not seen or the on-demand sensor is broken. Check for a label jam, clear the supply path, or reload supplies. This error may occur if you remove a label too quickly in the on-demand mode.

  • Page 117: Specifications

    S P E C I F I C A T I O N S P r i n t e r Height: 12.5 inches (318 mm) Width: 12 inches (305 mm) Depth: 13 inches (330 mm) with the optional 13.0" (330 mm) x 12.5" (318 mm) x 17.3" (439 mm) metal cover (H x W x D) Weight:...

  • Page 118: Tag Cut Dimensions

    Print Speed: 2.5 ips (64 mm) default for all serial bar codes, 4.0 ips (102 mm), 6.0 ips (152 mm) default for parallel bar codes, 8.0 ips (203 mm), and 10.0 ips (254 mm). 12.0 ips (305 mm) printing is an option that must be purchased separately.

  • Page 119: Supplies

    S u p p l i e s For high temperature or high humidity environments, contact Paxar for supply recommendations. Continuous (non-indexed) supply does not have perforations or black marks and must be used in continuous mode. We recommend using continuous supply with a tear bar or the optional knife. If you purchased the optional knife, you cannot use the tear bar.

  • Page 120: Linerless Supplies

    Linerless Supplies For Supply Width Use Supply Length greater than or equal to 1.5 inches (38 mm) 1.5 inches to 16 inches (38 mm to 406 mm) 2.0 inches (51 mm) 1.5 inches to 16 inches (38 mm to 406 mm) 3.0 inches (76 mm) 2.0 inches to 16 inches (51 mm to 406 mm) 4.0 inches (102 mm)

  • Page 121: Ribbon Specification

    R i b b o n S p e c i f i c a t i o n Do not leave ribbon in sunlight, high temperatures or humidity. Ribbon Type: Standard or High Energy Ribbon Widths Use with Max. supply width 1.5 inches (38 mm) 1.3 inches (33 mm) 1.8 inches (46 mm)

  • Page 122: Cable Pinouts

    C a b l e P i n o u t s The following tables show the connector pins for a 9-pin to 25-pin (126825) cable or a 25-pin to 25-pin cable (126826). 9-Pin (F) 25-Pin (M) CD 1 20 DTR RD 2 2 TD TD 3...

  • Page 123: Accessories & Options

    A C C E S S O R I E S & O P T I O N S A c c e s s o r i e s ♦ 926™ Knife 928™ Stacker ♦ 935™ Rewind ♦ 938™ Verifier (Can not be used with 926 Knife and/or 928 Stacker) ♦...

  • Page 124: Packaging Materials

    Packaging Materials If you need to ship the printer to a different location and do not have the original packaging, use the following part numbers to order the appropriate packaging materials. Plastic Cover Metal Cover Description and Qty. Description and Qty. Printers Printers 00065501...

  • Page 125: Ethernet Information

    Ethernet Information Paxar® offers internal and external Ethernet connectivity solutions. These solutions make it easy to set up, manage, and monitor a printer linked to an Ethernet connection. The print server provides multiprotocol capabilities for users with Windows® 95/98/2000 or Windows NT®, TCP/IP, and NetWare®. Software is available on our Web site (www.paxar.com) to configure the print server.
  • Page 126 B-4 Operator’s Handbook...

  • Page 127: Glossary 1

    G L O S S A R Y The following terms will help you use this manual. continuous mode Mode in which the printer prints all the labels in the batch without stopping. download (send) Transmission of data from the host to your printer. format Supply layout or design, which the System Administrator downloads as a format packet to your...
  • Page 128 2 Operator’s Handbook...
  • Page 129 I N D E X communication parameters baud rate, 5-1 about fonts, 8-8 parity, 5-1 accessories, B-1 start (XON) character, 5-1 adjusting stop (XOFF) character, 5-1 backfeed distance, 4-13 stop bits, 5-1 cut position, 4-12 word length, 5-1 dispense position, 4-12 communications margin position, 4-11 parallel, 5-5...
  • Page 130 maintenance flash cleaning printer, 9-1 memory, 6-7 margin flow control adjusting, 4-11 options, 5-4 memory function flash, 6-7 selecting, 1-7 mode offline, 8-6 online, 8-1 monetary sign high energy ribbon, 3-4 defining, 6-3 IEEE-1284, 5-5 offline mode, 8-6 information on-demand printing, 8-2 printing, 8-7 online RF, B-3...
  • Page 131 printing on-demand, 8-2 printing parallel, 5-5 considerations, 8-7 communications, 5-5 error label, 8-2 parallel communication, 5-6 information, 8-7 parity True Type fonts, 8-8 options, 5-3 parity, 5-1 passwords setting, 10-1 radio frequency, B-3 paused batch ribbon cancel, 8-4 high energy, 3-4 peel bar loading, 3-2 cleaning, 9-3...
  • Page 132 supply tear edge, 2-7 adjusting position, 4-10 test, 10-2 adjusting print options, 4-8 troubleshooting, 10-6 options, 4-3, 4-6, 4-15 True Type fonts position, 4-10 printing, 8-8 print options, 4-10, 4-12, 4-13 string tags, 2-13 supply options values ribbon, 4-4 communication, 5-1, 5-5 separators, 4-14 default, 5-1, 5-5 setting, 4-1...

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