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Monarch 9820 Service Manual

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Monarch
®
9820™/ 9830™/ 9835™
Printers
TC9830SM Rev. B 7/98
©1996 Monarch Marking Systems, Inc. All rights reserved.

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Summary of Contents for Monarch 9820

  • Page 1 Monarch ® 9820™/ 9830™/ 9835™ Printers TC9830SM Rev. B 7/98 ©1996 Monarch Marking Systems, Inc. All rights reserved.

  • Page 2: Table Of Contents

    Table of Contents CHAPTER 1 PRINTER OVERVIEW & INSTALLATION--------------------------------------------- 1 PRINTER FEATURES---------------------------------------------------------------------------------------------------------------1 PRINTER OPTIONS -----------------------------------------------------------------------------------------------------------------1 PRINTER SPECIFICATIONS------------------------------------------------------------------------------------------------------1 STOCK SPECIFICATIONS---------------------------------------------------------------------------------------------------------2 UNPACKING THE PRINTER ------------------------------------------------------------------------------------------------------3 DOCUMENTATION ------------------------------------------------------------------------------------------------------------------3 SETTING DIP SWITCHES ---------------------------------------------------------------------------------------------------------3 FUSE REPLACEMENT--------------------------------------------------------------------------------------------------------------4 CONNECTING TO A HOST--------------------------------------------------------------------------------------------------------4 CHAPTER 2 FUNCTIONAL DESCRIPTION----------------------------------------------------------- 7 OVERVIEW OF MODULES--------------------------------------------------------------------------------------------------------7 Power Transformer Assembly --------------------------------------------------------------------------------------------------8 Inlet Power Module -------------------------------------------------------------------------------------------------------------8...
  • Page 3 FEED ASSEMBLY------------------------------------------------------------------------------------------------------------------ 11 Platen Module------------------------------------------------------------------------------------------------------------------ 11 24VDC Stepper Motor ------------------------------------------------------------------------------------------------------- 11 Lower Supply Guide and Bi-Cell Sensor -------------------------------------------------------------------------------- 11 Printhead Latch ---------------------------------------------------------------------------------------------------------------- 11 Functional Description ---------------------------------------------------------------------------------------------------------- 11 Printhead Locking ------------------------------------------------------------------------------------------------------------- 12 SUPPLY HOLDER ASSEMBLY------------------------------------------------------------------------------------------------- 12 Functional Description ---------------------------------------------------------------------------------------------------------- 12 CONTROL PANEL ASSEMBLY------------------------------------------------------------------------------------------------- 12 Functional Description ---------------------------------------------------------------------------------------------------------- 12 CHAPTER 3 TROUBLESHOOTING------------------------------------------------------------------- 13 PRELIMINARY CHECK ----------------------------------------------------------------------------------------------------------- 13...
  • Page 4 CHAPTER 6 SERVICE PROCEDURES -------------------------------------------------------------- 27 MAINTENANCE OVERVIEW---------------------------------------------------------------------------------------------------- 27 GENERAL SAFETY TIPS -------------------------------------------------------------------------------------------------------- 27 CONTROL PANEL REMOVAL -------------------------------------------------------------------------------------------------- 27 COVER HOUSING REMOVAL-------------------------------------------------------------------------------------------------- 27 POWER TRANSFORMER ASSEMBLY -------------------------------------------------------------------------------------- 28 Transformer Removal----------------------------------------------------------------------------------------------------------- 28 Bridge Rectifier Removal ------------------------------------------------------------------------------------------------------ 28 AC Inlet Removal ---------------------------------------------------------------------------------------------------------------- 28 Control Board Assy.
  • Page 5 APPENDIX A PRINTER ERROR/STATUS CODES ----------------------------------------------- 43 READING AN ERROR LABEL -------------------------------------------------------------------------------------------------- 43 DATA ERRORS (001 - 499)------------------------------------------------------------------------------------------------------ 43 COMMUNICATION FAILURES (410 - 499) ---------------------------------------------------------------------------------- 47 DATA FORMATTING FAILURES (571 - 619) ------------------------------------------------------------------------------- 48 MACHINE FAULTS (700 - 766) ------------------------------------------------------------------------------------------------- 48 HARD PRINTER FAULTS (900 - 910)----------------------------------------------------------------------------------------- 50 FLASH FAULTS (930 - 940) ----------------------------------------------------------------------------------------------------- 50 FAULTS (950 - 999) ---------------------------------------------------------------------------------------------------------------- 50...
  • Page 6 List Of Tables Table 1 – 1 Daughter Board DIP Switches ........................ 4 Table 1 - 2. Exterior Rear (SW2 and SW3) DIP Switch Settings ................5 Table 4- 1. Diagnostics Tests ..........................21 Table D- 1. Stacker Control Harness........................60 Table D- 2 Jam/Full Sensor Harness........................
  • Page 7 Figure B- 4. CN 4 Control Panel..........................52 Figure B- 5. CN 5 Coax/Twinax Interface........................ 52 Figure B- 6. CN 6 Transformer Output Power ....................... 53 Figure B- 7. CN 7 RS-232 Serial Port......................... 53 Figure B- 8. CN 8 Supply Sensor (Bi-Cell) ......................53 Figure.B- 9.

  • Page 8: Safety Summary

    Ground yourself before reaching into the extreme caution. equipment or touching any circuit board or other electrical component. The Monarch Static Shock. Don’t under estimate the danger of Ground Kit contains everything you need. shock. 12 mA causes hand muscles to contract, so you cannot free yourself;...
  • Page 9 viii TC9830SM Rev. B 7/98 Confidential...

  • Page 10: Figure 1 - 1. 9830 Printer (Housing Removed)

    Control Panel and DIP The 9820/9830/9835 printers are on-line table-top Switch settings and include Printer On/Off, printers that accepts Monarch Printer Control Diagnostics, On-Demand Mode , Error/Fault Condition Language II (MPCLII) data structure. Indication and Clear.

  • Page 11: Stock Specifications

    9820/9830/9835 Service Manual Printer Overview and Installation Fuse, Inlet Module: 4.0 amp, 250 V Slo-Blow® (5 to 35 degrees C) (1 required) Print Speed: 2D Bar Code 2.5, 4, or 6 inches/sec Fuse, Main PCB 7.0 amp, 125 V Slo-Blow Serial Bar Code (Soldered radial leads) 2.5 inches/sec...

  • Page 12: Figure 1 - 2. Printer Unpacking

    Printer Overview and Installation 9820/9830/9835 Service Manual UNPACKING THE PRINTER DOCUMENTATION The following Documentation Package (TC9830DP or Clear a work area approximately four feet wide. TC9835DP) is provided with each printer: Open shipping carton top flaps. quick-set Software Diskettes Remove the Documentation Package. and top pad 000655-05.

  • Page 13: Table 1 - 1 Daughter Board Dip Switches

    9820/9830/9835 Service Manual Printer Overview and Installation Upper DIP Switches Locate Upper or Lower DIP Switch block as shown in Figure 1-3. Lower DIP Switches Turn printer off and change individual DIP switches as required. Use Table 1-1 as a guide. Daughter board SW1 settings are factory set.

  • Page 14: Table 1 - 2. Exterior Rear (Sw2 And Sw3) Dip Switch Settings

    Printer Overview and Installation 9820/9830/9835 Service Manual Table 1 - 2. Exterior Rear (SW2 and SW3) DIP Switch Settings Upper DIP Switches: SELECTION DEFAULT Baud Rate 38400 ON ON OFF 19200 ON OFF ON 9600 ON OFF OFF 9600 4800 OFF ON ON 2400 OFF ON OFF...
  • Page 15 9820/9830/9835 Service Manual Printer Overview and Installation Lower DIP Switches: SELECTION DEFAULT Flow Control XON/XOFF ON OFF RTS/CTS OFF ON OFF OFF Diagnostics Normal Run Mode Normal Diagnostics Mode Verifier No Verifier No Verifier Verifier Installed Supply Type/ Sensing Die Cut or Edge Aperture (edge sensor) OFF OFF Black Mark (center sensor) OFF ON...

  • Page 16: Chapter 2 Functional Description

    CHAPTER 2 FUNCTIONAL DESCRIPTION OVERVIEW OF MODULES Power Transformer Assembly (Power Supply and Distribution) Control Board Assy. (Data Handling and Control) Peel Module (Supply/Backing Separation) Print Assembly (Thermal Control and Motion Synchronization) Feed Assembly (Supply Alignment/Tension) Supply Holder Assembly (Supply Guide) Control Panel Assembly (Operator Interface) Print Assembly Control Board...

  • Page 17: Inlet Power Module

    9820/9830/9835 Service Manual Functional Description Power Transformer Assembly CONTROL BOARD ASSEMBLY The power transformer assembly is located beneath the printer’s back cover and includes three The Control Board Assembly is located on the back components: side of the printer frame wall beneath the printer’s back cover.

  • Page 18: Flash Memory

    Functional Description 9820/9830/9835 Service Manual Motion Control Power Conversion Motion control sub-system controls four DC motors. Power conversion interface receives AC and DC Two DC motors drive the Ribbon control, a stepper voltage from the Power Transformer assembly. motor controls the platen drive, and a fourth motor 35VAC is converted to +12VDC and -12VDC, while drives the Peel Module.

  • Page 19: Centronics Ieee-1284 Parallel Interface

    9820/9830/9835 Service Manual Functional Description RS-232 interface This interface allows connection to devices capable of RS-232 communications. The interface is incorporated in the microcontroller and has DIP switches to set communications parameters. The DIP switches can be set manually by the user or through software control.

  • Page 20: Feed Assembly

    Functional Description 9820/9830/9835 Service Manual fastened to the printer base. Components of the feed Ribbon Spool Drive Motors module are: wo DC ribbon drive motors are mounded to the back of the module wall. Each motor drives a ribbon spool. The motors are connected directly to the Control Board Assembly via separate two-wire harness.

  • Page 21: Printhead Locking

    9820/9830/9835 Service Manual Functional Description Printhead Locking Printhead release knob is used to release the print module from its open position. SUPPLY HOLDER ASSEMBLY Inner Guide Outer Guide Figure 2- 4. Control Panel Assembly Functional Description The three LEDs indicate general printer LEDs status and activity.

  • Page 22: Chapter 3 Troubleshooting

    CHAPTER 3 TROUBLESHOOTING This chapter contains suggestions for diagnostic and repair actions. PRELIMINARY CHECK The following checks should be made before going further: Are the DIP switches set properly to match communication values and existing supply? See Chapter 1 for DIP Switch settings and procedures. Ensure that the proper fuse has been installed.

  • Page 23: Evaluation Of A 754 Error (Out Of Ribbon)

    9820/9830/9835 Service Manual Troubleshooting EVALUATION OF A 754 ERROR (OUT OF RIBBON) This error occurs whenever the ribbon stops turning. This can happen if the motors are not working, the stock is binding, the platen is sticky, or if any condition is present that prevents ribbon rotation. Perform the following procedure: Verify Ribbon Motors are turning.

  • Page 24: General Troubleshooting Suggestions

    Troubleshooting 9820/9830/9835 Service Manual The external Coax/TwinAx Interface is a 15 position connector into which is plugged either a Coax adapter cable or a TwinAx adapter cable. (All electronic activity for the serial port is limited to the Control Board Assembly. All electronic activity through CN1 is limited to the Control Board Assy.) There is a small circuit board mounted on the inside rear printer wall that interconnects the 15 position external connector with the internal CN5.
  • Page 25 9820/9830/9835 Service Manual Troubleshooting PROBLEM SUGGESTED ACTION Partially printed data Check for status code on LCD. Verify wide/narrow printhead adjustment. Perform sensor display service test. Verify ribbon installed correctly. Confirm ribbon feed operation. Clean printhead. Confirm supply sensor operation. Send a packet you know has no syntax errors. Printing shadows or smears Check status code on LCD.

  • Page 26: Chapter 4 Diagnostics

    CHAPTER 4 DIAGNOSTICS If you have any problems using SENDFILE, refer to the Sendfile Manual on your Service CD-ROM. The following diagnostics are resident in the Different versions of software installed. 9820/9830/9835 printer’s firmware ROM: Clearing memory with the “Reset NVRAM” function in service diagnostics.

  • Page 27: Service Diagnostics

    9820/9830/9835 Service Manual Diagnostics Parallel Port Timeout Test Test Label Virgin Reset SENDFILE Diagnostic Tests Test Label Sensor Display Service Totals Immediate Commands Job Request Printer Interactive Mode Supporting Hardware Accessories Required: SENDFILE and Flashloader requires a laptop or PC connected to the printer via a serial cable.

  • Page 28: Serial Loop Back Test

    Diagnostics 9820/9830/9835 Service Manual applies only when you are in Data Dump To change the parallel port timeout: mode. 1. Set lower DIP switch 3 to ON. The display reads 000. Serial Loop Back Test 2. Press Feed and Clear at the same time until the display reads 003 (Mode 3).
  • Page 29 9820/9830/9835 Service Manual Diagnostics TC9830SM Rev. B 7/98 Confidential July 1998...

  • Page 30: Chapter 5 Tests And Adjustments

    CHAPTER 5 TESTS AND ADJUSTMENTS Bridge Rectifier SERVICE TESTS Set Ohm meter to 2000K scale. Remove wires from device. The following tests are described in this section: Black lead on Red wire terminal (labeled + on Voltage Tests device, at the notched corner) and leave attached Continuity Tests while moving red lead to other terminals of the device should yield:...

  • Page 31: Print Contrast Adjustment

    9820/9830/9835Service Manual Confidential Tests and Adjustments Following a totals number, the routine prompts another response. Any entry other than Y results in an abort. Press D to return to the Sensor Display screen or press L to exit the Sensor Display test sequence. Print Contrast Adjustment Adjust print contrast if printing is too light or too dark.

  • Page 32: Checking Supply Quality

    Tests and Adjustments Confidential 9820/9830/9835 Service Manual 1. Ensure printer is in Normal Mode with the CHECKING SUPPLY QUALITY printhead Wide/Narrow detents set to Wide. The printer continuously stores data from the most 2. Loosen locking screw and set eccentric at the recent 16 supplies printed.
  • Page 33 9820/9830/9835Service Manual Confidential Tests and Adjustments TC9830SM Rev. B 7/98 Confidential July 1998...

  • Page 34: Chapter 6 Service Procedures

    CHAPTER 6 SERVICE PROCEDURES MAINTENANCE OVERVIEW CONTROL PANEL REMOVAL This chapter describes removal and replacement TOOLS REQUIRED: procedures for the following assemblies: Phillips Screwdriver Operator Control Panel Flat-head Screwdriver Cover Housing Power Transformer Assembly Turn the printer off and unplug the power cord. Power Transformer Place printer on a flat, uncluttered surface.

  • Page 35: Power Transformer Assembly

    9820/9830/9835 Service Manual Service Procedures Reassemble in reverse order. POWER TRANSFORMER ASSEMBLY Bridge Rectifier Removal Maintenance of the Power Transformer involves removing/reassembling the power transformer. removing/reassembling the bridge rectifier. removing/reassembling the AC Inlet. TOOLS REQUIRED: Longnose Pliers Phillips Screwdriver Figure 6-2 Bridge Rectifier (Four Wires) Transformer Removal CAUTION The bridge rectifier has four wire connections.

  • Page 36: Control Board Assy. Removal

    Service Procedures 9820/9830/9835 Service Manual Release wires from loop holder Release the AC inlet retaining tabs and slide the AC inlet out the back of the printer. Remove six wires leading to the transformer. Remove the AC inlet’s green ground wire from Remove flange screw fastening green wire from the frame to allow the module to clear the back the AC Inlet to the Control Board Assembly.

  • Page 37: Bi-Cell Emitter Removal

    9820/9830/9835 Service Manual Service Procedures ribbon motors and print assembly. Upper Supply Guide Removal Remove bi-cell emitter from the upper supply guide. Gently pry the supply guide from the pin and remove it. Printhead Module Removal Remove the printhead ribbon cable connector at the printhead end.

  • Page 38: Print Assembly Removal

    Service Procedures 9820/9830/9835 Service Manual Print Assembly Removal Latch Fascia Removal 1. Remove two screws holding pivot retainers to the Remove cover housing. frame. Remove snap pin from rear latch fascia by prying 2. Lift the upper supply guide and remove the gently outward with a screwdriver.

  • Page 39: Platen Module Replacement

    9820/9830/9835 Service Manual Service Procedures 5. Unlatch the bearing block latch on each side of CAUTION the platen roller by inserting a small blade The recommended pushing location minimizes the screwdriver between the latch and the platen possibility for damaging the circuit card. frame.

  • Page 40: Lower Supply Guide

    Service Procedures 9820/9830/9835 Service Manual Lower Supply Guide Platen Motor Removal Replacement Remove Control Board Assy. Remove four screws from platen motor housing. Reinstall sensor harness through retainer loops. Reassemble in reverse order. Align guide frame with notches in platen frame. Adjust platen motor gear.
  • Page 41 TC9830SM Rev. B 7/98 Confidential July 1998...

  • Page 42: Chapter 7 Using Flash

    CHAPTER 7 USING FLASH 12. Turn printer off for 10 seconds and then back on. FLASH DOWNLOADING After printer powers up, print a test label to confirm correct operation. PROCEDURES 13. Test printer with SENDFILE formats or the customer’s data stream. The following information should be used as a guideline for programming a 9800 series printer using DOS- Flash Download Utility.
  • Page 43 9820/9830/9835 Service Manual Using Flash TC9830SM Rev. B 7/98 Confidential July 1998...

  • Page 44: Chapter 8 Supply Sensing Systems

    CHAPTER 8 SUPPLY SENSING SYSTEMS Several supply sensing systems have been used for be an average threshold value calculated from the the 9800 series printers. This chapter contains: previous two features. TOF/BOF Average = (BOF/TOF Threshold1 + Supply detection and tracking for each printer. BOF/TOF Threshold2) / 2 A description of the supply deflector, Bi-cell emitter, lower supply guide, and Bi-cell sensor.

  • Page 45: Lower Supply Guide/Bi-Cell Sensor

    9820/9830/9835 Service Manual Supply Sensing Systems where they are compared to a known base-line voltage. When the input characteristics match (relative LOWER SUPPLY GUIDE/BI- to predefined times, voltage levels, and expected CELL SENSOR supply position), a gap or black mark is sensed. For the 9820/9830 printers, SENDFILE provides volts The supply guide assembly spans the feed module relating to the sensor’s activity as stock moves past...

  • Page 46: Mechanical Adjustments

    Supply Sensing Systems 9820/9830/9835 Service Manual meet, the threshold count is calculated as the sum of NOTE: Field Service performs no electrical half of the differential between the Low and Hi AD adjustments. counts captured plus the Low count. When a valid BOF has been found it is saved and used as the Bi-Cell Sensor Adjustment threshold for the TOF.

  • Page 47: Replacing A Sensor

    9820/9830/9835 Service Manual Supply Sensing Systems 20. Remove gray scale and test printer with TX 7B RX 8A Ref 4.0 customer’s supplies. 118718 118705 Figure 8- 1. Bi-Cell Sensor Adjustment 118704 NOTE: A hood covers the adjusting screw on the back of the housing.

  • Page 48: Sensor Setup With Version 5.2 Or Greater

    Supply Sensing Systems 9820/9830/9835 Service Manual To set/adjust the aperture (center) sensor: SENSOR SETUP WITH 17. Remove supplies (if any are loaded) and close VERSION 5.2 OR GREATER printhead. 18. Press 1 to set aperture sensor. Manufacturing sets all three sensors before a printer is 19.

  • Page 49: Performing A Sensor Display Test

    9820/9830/9835 Service Manual Supply Sensing Systems Version 5.2 or greater: Performing a Sensor Display Test For the new V5.2 system there will be transmissive, This test is performed online using SENDFILE with reflective, non-index (continuous), and center aperture. version 5.0 or earlier printers. The center transmissive sensor is intended only for supplies that have an aperture hole located in the 1.

  • Page 50: Appendix A Printer Error/Status Codes

    APPENDIX A PRINTER ERROR/STATUS CODES This section contains the error/status codes used with the 9800 series printers. These same codes are called status codes when they are displayed on the Control Panel LCD; and error codes when they are part of Diagnostics “Status Polling”...
  • Page 51 9820/9830/9835 Service Manual Printer Error/Status Codes Field ID number is outside range 0 to 999. Field length exceeds 2710. Row field position is greater than maximum stock dimension. Column field position is greater than maximum stock dimension. Font style must be 1, 2, 3, 4, 10, 11, 15, 16, 17, 18, or 50. Character rotation must be 0 (0 degree), 1 (90 degree), 2 (180 degree), or 3 (270 degree).
  • Page 52 Printer Error/Status Codes 9820/9830/9835 Service Manual Batch mode must be N (new) or U (update). Batch separator must be 0 (Off) or 1 (On) in the batch control field. Print multiple is outside range 1 to 999. Cut multiple is outside range 0 to 999. Only valid for printers with a knife. Multiple part supply is outside range 1 to 5.
  • Page 53 9820/9830/9835 Service Manual Printer Error/Status Codes Ribbon selection must be 0 (direct) or 1 (transfer). Feed mode must be 0 (continuous) or 1 (on-demand). Supply position is outside range. Contrast adjustment must be -390 to 156 dots. Print adjustment must be -99 to 99 dots. Margin adjustment must be -99 to 99 dots.

  • Page 54: Communication Failures (410 - 499)

    Printer Error/Status Codes 9820/9830/9835 Service Manual Duplicating direction must be 0 (insert after) or 1 (insert before) in duplicate fields for graphics. Amount of row adjustment must be 0 to 999 dots in duplicate fields for graphics. Duplicate count must be 0 to 999. Bitmap line encoding must be H (hex) or R (run length).

  • Page 55: Data Formatting Failures (571 - 619)

    9820/9830/9835 Service Manual Printer Error/Status Codes Format name is invalid. Valid name is 1 - 8 characters inside quotes or "" for a printer-assigned name. Press Clear and try to continue. Batch name is invalid or graphic not found. Press Clear and try to continue. A field number appears more than once in a format.
  • Page 56 Printer Error/Status Codes 9820/9830/9835 Service Manual Printer sensed a mark in wrong place. Printer sensed a mark that is too long. The printer is either out of ribbon or ribbon is jammed. Printhead is open. Close printhead before continuing. The printer is out of supplies. Load supplies. Load supplies.

  • Page 57: Hard Printer Faults (900 - 910)

    9820/9830/9835 Service Manual Printer Error/Status Codes HARD PRINTER FAULTS (900 - 910) Errors 900 to 910 are hard printer faults. If a 900 series error is displayed, turn the printer off, then cycle on again. If the error occurs again, the Main PCB has probably failed and needs to be replaced. Errors 905, 906, and 907 can occur at any time the printer is powered.

  • Page 58: Appendix B Connectors And Cables

    APPENDIX B CONNECTORS AND CABLES This appendix contains charts of the pinouts for the Control Board Assembly connectors F PP STROBE bar LC PD00 LC PD01 LC PD02 LC PD03 LC PD04 LC PD05 LC PD06 LC PD07 F MC ACK bar F MC BUSY F MC PERROR F MC SELECT...

  • Page 59: Figure B- 3. Cn 3

    9820/9830/9835ervice Manual Connectors and Cables + 25 VDC SM PH A SM PH A bar + 25 VDC SM PH B SM PH B bar Figure B- 3. CN 3 Platen Stepper Motor LED 1 + 5 VDC CHASSIS GROUND DISPLAY CLK CHASSIS GROUND DISPLAY LATCH...

  • Page 60: Figure B- 6. Cn 6 Transformer Output Power

    Connectors and Cables 9830/9835 Service Manual 15 VAC - 1 CHASSIS GROUND 15 VAC - 2 + 40 VDC CHASSIS GROUND Figure B- 6. CN 6 Transformer Output Power CHASSIS GROUND RXD bar TXD bar CHASSIS GROUND Figure B- 7. CN 7 RS-232 Serial Port BIPOLAR SIGNAL BP GUARD (GROUND)

  • Page 61: Figure.b- 9. Cn 10 Board Interface

    9820/9830/9835ervice Manual Connectors and Cables BOARD GROUND ROMOE bar RSWE bar RSWE bar BOARD GROUND MC D16 MC D17 MC D18 MC D19 MC D20 MC D21 MC D22 MC D23 MC D24 MC D25 MC D26 MC D27 MC D28 ROMCS1 bar ROMCS1 bar ROMCS1 bar...

  • Page 62: Daughter Board Connectors

    Connectors and Cables 9830/9835 Service Manual Daughter Board Connectors TDX ANODE TDX COMM +12V Figure B- 10. CN 11 -12v _NO_RAT( +25V) Two-wire harness connect red wire to TP5 (+25 volts) Figure B- 11. CN 14 Figure B- 15. CN 3 To MotherBoard CN 19 RT_MTR_1 PEEL_MFTR_1 RT_MTR2...
  • Page 63 9820/9830/9835ervice Manual Connectors and Cables TC9830SM Rev. B 7/98 Confidential July 1998...

  • Page 64: Appendix C Connector Locations

    APPENDIX C CONNECTOR LOCATIONS CN14 Top pin for knife motor Figure C- 1. Control Board Assy. (Mother Board) CN10 Index Sensor Connector Assy (2-wire pigtail) from Legend: IEEE 1284 Parallel Port CN11 Index Sensor Emitter Assy Printhead Assy CN12 Daughter Board Connector Platen Stepper Motor CN13 Daughter Board Connector...

  • Page 65: Figure C-2. Control Board Assy. (Daugher Board)

    9820/9830/9835 Service Manual Connector Locations Auxillary keypad connects to CN9 5-wire knife harness 4-wire knife harness Figure C-2. Control Board Assy. (Daugher Board) Legend: Reserved Reserved Mother Board CN19 Reserved Cutter Option CN10 Peel Motor Stacker Option See Chapter 1 for settings On-Demand Sensor TC9830SM Rev.

  • Page 66: Appendix D Model 928 Stacker

    APPENDIX D MODEL 928 STACKER The 928 Stacker only works with a 9835 printer with a 926 Knife attached. SPECIFICATIONS FUNCTIONAL DESCRIPTION The 928 Stacker consists of the following modules: Height: 14.4 inches (366 mm) Base Width: 25.6 inches (650 mm) Upper Transport Assembly Tag Bed: 29.6 inches (752 mm)

  • Page 67: Troubleshooting

    9820/9830/9835 Service Manual Model 928 Stacker 2. Turn printer off. 2. Ensure the stacker-to-knife harness is properly connected. 3. Lift the knife/printer slightly and slide the knife on to the stacker mounting plate tabs. 3. Inspect stacker drive belts for proper adjustment. 4.

  • Page 68: Table D- 2 Jam/Full Sensor Harness

    Model 928 Stacker 9820/9830/9835 Service Manual Table D- 2 Jam/Full Sensor Harness. Control Board CN3 Pin Full Sensor (S1) Pin Jam Sensor (S2) Pin 3 N/C 4 KEY Table D- 3. Extended Motor Interface Harness. (Soldered to Control Board Connector CN4) Extender Connector Pin Signal Stepper Motor Connector Pin...

  • Page 69: Lubrication

    9820/9830/9835 Service Manual Model 928 Stacker Table D- 6. Power Supply Connector J1 Connector J1 Pin Color 1 GND 2 N/C Black On/Off Switch 4 N/C White AC Inlet Bearings Figure D- 2. Stacker Lubrication Points. Figure D- 1. Stacker Control Board. MAINTENANCE LUBRICATION PROCEDURES...

  • Page 70: Replace Rollers

    Model 928 Stacker 9820/9830/9835 Service Manual 1. Unplug stacker power and stacker-to-knife cable. Rear Frame Full Sensor 2. Remove side, rear, and back covers as necessary Front Frame to access rollers being replaced. 3. From front main frame side, remove E-ring Rear Cover holding the shaft containing the rollers being replaced.

  • Page 71: Replace Dc Motor

    9820/9830/9835 Service Manual Model 928 Stacker removed from the stacker. Be careful not to lose 7. Remove 4 screws holding control board to the spring. standoffs. 17. Slide the front main frame off the tamper plate 8. Slide sensor out of transport mounting and thread shaft and gently pull it clear of the stacker.

  • Page 72: Appendix E 926 Knife Assembly

    APPENDIX E 926 KNIFE ASSEMBLY The 926 Knife only works with a 9835 printer. Board at connectors CN4 and CN5. A separate harness carries power to the knife from printer control KNIFE SPECIFICATIONS board connector CN11. The knife drive board also has a connector to attach cabling to the 928 Stacker Height: 8.5 inches (216mm)

  • Page 73: Voltage Tests

    9820/9830/9835 Service Manual Model 926 Knife 3. Check Blade Assembly alignment and ensure NOTE: Lubricate with multi-purpose grease using a assembly mounting screws are tight. long cotton swab. Do not over lubricate. Do not get grease on knife blade or 4.

  • Page 74: Figure E-3. Knife Assembly

    Model 926 Knife 9820/9830/9835 Service Manual Blade Assembly Connector J4 (To 928 Stacker) Knife Assembly Mounting Screws (3) Solenoid Drive Board Motor Mounting Screws (2) Pulley Set Screw Allen Head Cap Screws Drive Motor Drive Belt Cover Cover Mounting Screws (3) Figure E-3.

  • Page 75: Blade Assembly Replacement

    9820/9830/9835 Service Manual Model 926 Knife To Motor To 928 Stacker To Solenoid To Printer Daughter Board To Printer Control Board Figure E-4. Drive Board Connector Locations. Blade Assembly Replacement Drive Board Replacement 1. Turn printer off. Replace the Drive Board using the following 2.

  • Page 76: Connectors And Cables

    Model 926 Knife 9820/9830/9835 Service Manual 8. Adjust belt tension. Table E- 5. Drive Board Connector J4 To 928 Stacker Assembly. 9. Squeeze halfway between pulleys. When distance from outside of one side of belt to outside Signal of opposite side is approximately 1.0”, tighten STKR_PRESENT screws on motor.
  • Page 77 9820/9830/9835 Service Manual Model 926 Knife TC9830SM Rev. B 7/98 Confidential July 1998...

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