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not be available in all worldwide locations, additional charges may apply
outside IBM's normal service area, contact your local IBM representative or
your reseller for country and location specific information.
1.
Customer Replaceable Unit ("CRU") Service
IBM will ship CRU parts to you for your replacement. If IBM instructs
you to return the replaced CRU, you are responsible for returning it to
IBM in accordance with IBM's instructions. If you do not return the
defective CRU, if IBM so instructs, within 30 days of your receipt of the
replacement CRU, IBM may charge you for the replacement.
2.
On-site Service
IBM or your reseller will either repair or exchange the failing Machine at
your location and verify its operation. You must provide suitable working
area to allow disassembly and reassembly of the IBM Machine. The area
must be clean, well lit and suitable for the purpose. For some Machines,
certain repairs may require sending the Machine to an IBM service
center.
3.
Courier or Depot Service*
You will disconnect the failing Machine for collection arranged by IBM.
IBM will provide you with a shipping container for you to return your
Machine to a designated service center. A courier will pick up your
Machine and deliver it to the designated service center. Following its
repair or exchange, IBM will arrange the return delivery of the Machine to
your location. You are responsible for its installation and verification.
4.
Customer Carry-In or Mail-In Service
You will deliver or mail as IBM specifies (prepaid unless IBM specifies
otherwise) the failing Machine suitably packaged to a location IBM
designates. After IBM has repaired or exchanged the Machine, IBM will
make it available for your collection or, for Mail-in Service, IBM will
return it to you at IBM's expense, unless IBM specifies otherwise. You are
responsible for the subsequent installation and verification of the Machine.
* This type of service is called ThinkPad EasyServ or EasyServ in some
countries.
The IBM Machine Warranty World Wide Web site at
http://www.ibm.com/servers/support/machine_warranties/ provides a
worldwide overview of IBM Limited Warranty for Machines, a Glossary of
IBM definitions, Frequently Asked Questions (FAQs) and Support by Product
(Machine) with links to Product Support pages. The IBM Statement of
Limited Warranty is also available on this site in 29 languages.
To obtain warranty service contact IBM or your IBM reseller. In Canada or
the United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see
the telephone numbers below.
IBM Statement of Limited Warranty
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