IBM xSeries 346 Hardware Maintenance Manual And Troubleshooting Manual
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IBM xSeries 346 Hardware Maintenance Manual And Troubleshooting Manual

Types 8840 and 1880
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ERserver
xSeries 346 Types 8840 and 1880
Hardware Maintenance Manual and Troubleshooting
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Summary of Contents for IBM xSeries 346

  • Page 1 ERserver xSeries 346 Types 8840 and 1880 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 ERserver xSeries 346 Types 8840 and 1880 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 First Edition (August 2004) The most recent version of this document is available on the World Wide Web at http://www.ibm.com/pc/support. © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract...

  • Page 5: About This Document

    (CRUs) can be replaced by the customer. See Chapter 7, “Parts listing xSeries 346 Types 8840 and 1880,” on page 105, to determine if the component being replaced is a FRU or a CRU. Before servicing an IBM product, be sure to read Appendix B, “Safety information,”...

  • Page 6: Online Support

    Online support You can download the most current diagnostic, BIOS flash, and device-driver files from http://www.ibm.com/pc/support/. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 7: Table Of Contents

    Handling static-sensitive devices ....24 Major components of the xSeries 346 Type 8640 server ..25 Removing the cover .
  • Page 8 Temperature error messages ....99 Fan error messages ..... . 100 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 9 Problem determination tips ....103 Chapter 7. Parts listing xSeries 346 Types 8840 and 1880 ..105 System .
  • Page 10 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 11: Chapter 1. Introduction

    In addition to this Hardware Maintenance Manual and Troubleshooting Guide, the following xSeries 346 Types 8840 and 1880 documentation is provided with your server: v Installation Guide This printed document contains setup and installation instructions.

  • Page 12: Notices And Statements In This Book

    Danger: These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 13: Features And Specifications

    Features and specifications The following information is a summary of the features and specifications of the server. Depending on the server model, some features might not be available, or some specifications might not apply. Racks are marked in vertical increments of 1.75 inches. Each increment is referred to as a unit, or “U.”...

  • Page 14: Server Power, Controls, And Indicators

    System-error LED: When this LED is lit, it indicates that a system error has occurred. An LED on the light path diagnostics panel is also lit to help isolate the error. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 15: Rear View

    System-locator LED: Use this LED to visually locate the server among other servers. You can use IBM Director to light this LED remotely. v SCSI activity LED: When this LED is lit, it indicates that there is activity on the SCSI or IDE bus.

  • Page 16: Server Power Features

    (also called the baseboard management controller), such as a remote request to turn on the server. The power-on LED flashes to indicate that the server is connected to ac power but is not turned on. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 17: Turning On The Server

    Turning on the server Approximately 5 seconds after the server is connected to ac power, the power-control button becomes active, and you can turn on the server and start the operating system by pressing the power-control button. The server can also be turned on in any of the following ways: v If a power failure occurs while the server is turned on, the server will restart automatically when power is restored.
  • Page 18 The service processor can turn off the server as an automatic response to a critical system failure. v You can turn off the server through a request from the service processor. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 19: Chapter 2. Configuring The Server

    Chapter 2. Configuring the server Detailed information about configuring the server is in the IBM xSeries User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver files are available at http://www.ibm.com/pc/support. The following configuration programs and capabilities come with the server:...

  • Page 20: Starting The Configuration/Setup Utility Program

    Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 21: Chapter 3. Diagnostics

    89 and “Undetermined problems” on page 102. 5. For information about power-supply problems, see “Power checkout” on page 6. For intermittent problems, check the error logs; see “Diagnostic programs and error messages” on page 14. © Copyright IBM Corp. 2004...

  • Page 22: Diagnostic Tools Overview

    This index list problem symptoms, error codes, and steps to correct the problems. See Chapter 6, “Symptom-to-FRU index,” on page 73 for more information. v Diagnostic programs and error messages xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 23: Post Error Logs

    The system diagnostic programs are provided in ROM. These programs test the major components of your server. See “Diagnostic programs and error messages” on page 14. v Light path diagnostics Use light path diagnostics to diagnose system errors quickly. See “Light path diagnostics”...

  • Page 24: Small Computer System Interface Messages

    2. If diagnostic error codes appear that are not listed in the tables, make sure that the server has the latest levels of BIOS, service processor, and ServeRAID code installed. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 25: Diagnostic Text Message Format

    Diagnostic text message format The diagnostic text message format is as follows: result test_specific_string where: result is one of the following results: Passed This test was completed without any errors. Failed This test discovered an error. User Aborted You stopped the test before it was completed. Not Applicable You attempted to test a device that is not present in the server.

  • Page 26: Identifying Problems Using Status Leds

    Power-on password override Power-on password override. Changing the position of this switch bypasses the power-on password check the next time the server is turned on and starts the xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 27: Power Supply Leds

    Configuration/Setup Utility program so that you can change or delete the power-on password. You do not have to move the switch back to the default position after the password is overridden. Changing the position of this switch does not affect the administrator password. Power supply LEDs The ac and dc power LEDs on the power supply provide status information about the power supply.

  • Page 28: Recovering The Bios Code

    1. Turn off the server, and disconnect all power cords and external cables. 2. Remove the server cover. See “Removing the cover” on page 27 for more information. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 29: Power Checkout

    3. Locate the flash boot block recovery jumper block (J60) on the system board. System board switch block (SW2) 1 2 3 4 5 6 7 8 Boot block recovery jumper (J60) 4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode.

  • Page 30: Troubleshooting The Ethernet Controller

    Test the Ethernet controller. The way the Ethernet controller is tested depends on which operating system you are using (see the Ethernet controller device driver readme files). xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 31: Ethernet Controller Troubleshooting Chart

    ServerGuide information. v Reseat or replace the adapter. Ethernet controller messages The integrated Ethernet controller might display messages from certain device drivers. The latest available information concerning these messages is at the IBM Support Web site at http://www.ibm.com/pc/support/. Chapter 3. Diagnostics...
  • Page 32 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 33: Chapter 4. Installing Options

    You do not remove the air baffle while the server is running. Operating the server without the air baffle might cause the microprocessor to overheat. v Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor and heat sink. © Copyright IBM Corp. 2004...

  • Page 34: Working Inside The Server With The Power On

    Do not place the device on the server cover or on a metal surface. v Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 35: Major Components Of The Xseries 346 Type 8640 Server

    Major components of the xSeries 346 Type 8640 server Blue on a component indicates touch points, where you can grip the component to remove it from or install it in the server, open or close a latch, and so on.
  • Page 36 PCI low-profile-card cage Heat sink Fan guide assembly Air baffle Microprocessor Microprocessor air baffle Memory module System board Ultra-slim hard disk drive tray Filler panel for drive bay xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 37: Removing The Cover

    Removing the cover The following illustration shows how to remove the cover. Cover-release latch Complete the following steps to remove the top cover: 1. Read the safety in formation beginning on page 113 and “Installation guidelines” on page 23. 2. If you are planning to install or remove a microprocessor, memory module, PCI adapter, or battery, turn off the server and all attached devices and disconnect all external cables and power cords (see “Turning off the server”...

  • Page 38: Removing The Air Baffle

    4. Press the handles and lift the air baffle out of the server. Attention: For proper cooling and airflow, replace the air baffle before turning on the server. Operating the server with the air baffle removed might damage server components. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 39: Working With Adapters

    Working with adapters The following notes describe the types of adapters that the server supports and other information that you must consider when installing adapters: Before you install an adapter, review the following information: v Locate the documentation that comes with the adapter and follow those instructions in addition to the instructions in this section.
  • Page 40 PCI low-profile card and PCI riser card. PCI low-profile card PCI-X slot 1 64-bit 3.3V 100 MHz (PCI1) PCI-X slot 2 64-bit 3.3V 100 MHz (PCI2) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 41 PCI riser card PCI-X slot 3 64-bit 3.3V 133 MHz (PCI3) PCI-X slot 4 64-bit 3.3V 133 MHz (PCI4) Complete the following steps to install an adapter: 1. Read the safety information beginning on page 113 and “Installation guidelines” on page 23. 2.
  • Page 42 If you are installing an adapter in PCI slot 3 or 4, remove the PCI riser-card cage. Retention latch PCI riser-card cage 5. Slide the expansion-slot cover out of the PCI low-profile-card cage or PCI riser-card cage. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 43 6. Install the adapter. The following illustration shows how to install an adapter in the PCI low-profile-card cage. PCI adapter Chapter 4. Installing options...
  • Page 44 The following illustration shows how to install an adapter in the PCI riser-card cage. PCI adapter xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 45 7. If you removed the PCI low-profile-card cage to install the adapter, press the PCI low-profile-card cage firmly into the connector until the retention latch locks. PCI low-profile card cage Retention latch If you removed the PCI riser-card cage to install the adapter, press the PCI riser-card cage firmly into the connector and close the latch.
  • Page 46 Low profile SCSI adapter SCSI cable connector SCSI cable The following illustration shows the cable routing for an adapter installed in the PCI riser-card cage. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 47: Installing A Hot-Swap Drive

    (LVD) hard disk drives installed on Ultra-Slim hard disk drive trays. For a list of supported hard disk drives, go to the ServerProven Web site at http://www.ibm.com/pc/compat/. v All hot-swap drives in the server should have the same throughput speed rating.

  • Page 48: Installing Memory Modules

    The server comes with a minimum of two 256 MB DIMMs, installed in slots 1 and 2. When installing additional DIMMs, you must install two DIMMS at a time, in the order shown in the following table, to maintain performance. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 49 DIMMs simultaneously. Memory mirroring reduces the amount of available memory. Enable memory mirroring through the Configuration/Setup Utility program. See the User’s Guide on the IBM xSeries Documentation CD for details about enabling memory mirroring. When using memory mirroring, you must install two pairs of DIMMs at a time.
  • Page 50 6. Complete the following steps to install the DIMM. Repeat these steps for each DIMM that you install. a. Turn the DIMM so that the DIMM keys align correctly with the connector on the system board. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 51: Installing A Microprocessor

    If the thermal grease becomes contaminated with particles, it must be replaced. For information about replacing contaminated thermal grease on the heat sink or fan sink, contact IBM Services. For support phone numbers, go to http://www.ibm.com/planetwide/, or in the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378).
  • Page 52 VRM (J72) Microprocessor 2 (J23) Microprocessor 1 (J22) Note: For additional illustrations of the system-board components, see “System-board option connectors” on page 66. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 53 The following illustration shows how to install the second microprocessor on the system board. Microprocessor baffle Heat sink Microprocessor Microprocessor- release lever Attention: v A startup (boot) processor must always be installed in socket J22 on the system board. v To ensure proper server operation when you install an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.
  • Page 54 1 in the socket before you try to close the lever. d. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 55 socket and carefully press the microprocessor into the socket. Microprocessor 2 Microprocessor 1 Lock tab Alignment marks Microprocessor socket 2 Microprocessor socket 1 e. Carefully close the locking lever to secure the microprocessor in the socket. 8. Install a heat sink on the microprocessor. Attention: v Do not set down the heat sink after you remove the plastic cover.

  • Page 56: Installing A Hot-Swap Power Supply

    Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 57 The following illustration shows how to install a power supply. Power supply Handle (open position) AC power LED (green) DC power Power-supply blank LED (green) (some models) Complete the following steps to install a power supply: 1. Read the “Installation guidelines” on page 23.and the safety information beginning on page 113.

  • Page 58: Replacing A Hot-Swap Fan

    Attention: To ensure proper server operation, if a fan fails, replace it as soon as possible. v The server supports a maximum of 12 hot-swap fans. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 59: Replacing The Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 60 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 61: Completing The Installation

    12. Reinstall the server cover (see “Completing the installation”). 13. Start the Configuration/Setup Utility program and set configuration parameters as needed. See the User’s Guide on the IBM xSeries Documentation CD for additional information about using the Configuration/Setup Utility program.

  • Page 62: Connecting The Cables

    Notes: 1. You must turn off the server (see “Turning off the server” on page 7) before connecting any cables to or disconnecting any cables from the server. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 63: Updating The Server Configuration

    The Configuration/Setup Utility program starts automatically so that you can save the new configuration settings. For more information, see the section about configuring the server in the User’s Guide on the IBM xSeries Documentation Some options have device drivers that you must install. See the documentation that comes with each option for information about installing device drivers.

  • Page 64: Connecting External Options

    56 for information about SCSI cabling and SCSI IDs. Power-cage card internal cable connectors The following illustration shows the internal connectors on the power-cage card. Fan 3 Fan 9 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 65: Input/Output Connectors

    Input/output connectors Your server has the following input/output (I/O) connectors: v One auxiliary-device (pointing device) v Three Ethernet (one for remote server management using network, RJ-45) v Two Advanced Systems Management (ASM) v One keyboard v One serial v One Ultra320 SCSI controller (LVD) SCSI v Three Universal Serial Bus (USB) (one on the front and two on the rear) v One video The following illustrations show the locations of these connectors.

  • Page 66: Ethernet Connectors

    The server has three Ethernet connectors. Two of the Ethernet connectors are attached to the Ethernet controllers. See the User’s Guide on the IBM xSeries Documentation CD for more information about the Ethernet controllers. To enable remote server management through a network, use the Remote Supervisor Adapter II SlimLine Ethernet connector.

  • Page 67: Scsi Cabling Requirements

    If you plan to attach external SCSI devices, you must order additional cables. To select and order the correct cables for use with external devices, contact your IBM marketing representative or authorized reseller.

  • Page 68: Universal Serial Bus Version 1.1 Or 2.0 Connectors

    PCI video adapter. Note: If you install a PCI video adapter, the BIOS will automatically disable the integrated video controller. The following illustration shows a video connector. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 69: Chapter 5. Field Replaceable Units

    FRU described in this section. Important: The field-replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 106 to determine if the FRU being replaced is a customer-replaceable unit (CRU) or a FRU.

  • Page 70: Fan Bracket

    2. Disconnect external cables and option cables from the back of the server. 3. Remove the server cover (see “Removing the cover” on page 27). 4. Remove the air baffle (see “Removing the air baffle” on page 28). xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 71: Power Cage Assembly

    5. Release the fan bracket retention latches. 6. Remove the fan bracket from the server. 7. Remove the fans (see “Replacing a hot-swap fan” on page 48). To replace the fan bracket, reverse the previous steps. Power cage assembly This section contains instructions for removing and replacing the power cage assembly.

  • Page 72: Hard Disk Drive Backplane

    6. Remove the fan bracket (see “Fan bracket” on page 60). 7. Disconnect the two cables from the hard disk drive backplane. 8. Lift the two backplane release tabs, and remove the backplane from the server. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 73: Media Cage

    Hard disk drive backplane Release lever Release lever To replace the hard disk drive backplane, reverse the previous steps. Note: When installing the hard disk drive backplane, engage the left-most tab (the tab closest to the chassis) first. Push down until the tab clicks into place. Media cage This section contains instructions for removing and replacing the media cage.

  • Page 74: Removing A Mcroprocessor

    “Turning off the server” on page 7); then, remove the server cover (see “Removing the cover” on page 27). 3. Remove the air baffle (see “Removing the air baffle” on page 28). xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 75 4. Locate the socket containing the microprocessor that you want to remove from the system board. 5. Attention: Be careful when handling the microprocessor and heat sink. If the thermal grease between the microprocessor and heat sink will be reused, do not contaminate it.

  • Page 76: System Board

    DIMM 8 (J8) Microprocessor 1 (J22) Microprocessor 2 (J23) Battery (BH1) VRM (J72) Remote Supervisor Adapter II SlimLine (J21) ServeRAID-7k card (J19) PCI low-profile card (J18) PCI riser card (J73) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 77: System-Board Internal Cable Connectors

    System-board internal cable connectors The following illustration shows the internal connectors on the system board. Operator panel (J37) Fan 8 Fan 2 USB operator panel (J75) Media power (J63) Fan 1 Diskette signal (J39) IDE (J67) Fan 7 Fan 6 Fan 12 Fan 5 Fan 11...

  • Page 78: System-Board Switches And Jumpers

    Changing the position of this switch does not affect the administrator password check if an administrator password is set. Power-on override. When toggled to On, this switch forces the power on, overriding the power-on button. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 79: System-Board Leds

    Notes: 1. Before changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables. (Review “Installation guidelines” on page 23,, “Handling static-sensitive devices” on page 24,, Appendix B, “Safety information,” on page 113, and “Turning off the server” on page 7.) 2.

  • Page 80: Removing The System Board And Shuttle

    To remove the system board from the shuttle, continue with the next step. 12. Remove the eight screws that secure the system board to the shuttle at the microprocessor retention modules. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 81 13. Remove the four screws that secure the system board to the shuttle at the external connectors. 14. Remove the other eight screws that secure the system board to the shuttle. 15. Pull the system board carefully out of the shuttle. Heat sink retention module screws (8) 16.
  • Page 82 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 83: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a component. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 11.

  • Page 84: Beep Symptoms

    DIMM (first 64K RAM test failed) 2-1-1 System board (Secondary DMA register failed) 2-1-2 System board (Primary DMA register failed) 2-1-3 System board (Primary interrupt mask register failed) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 85 Note: See “System” on page 106 to determine which components a field service technician should replace. Beep/symptom FRU/action 2-1-4 System board (Secondary interrupt mask register failed) 2-2-1 System board (Interrupt vector loading failed) 2-2-2 1. System board (Keyboard controller failed) 2.
  • Page 86 1. Video adapter (if installed) 2. System board One long and three short beeps 1. Monitor 2. Video adapter, if installed 3. System board Two long and two short beeps Video adapter xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 87: No-Beep Symptoms

    No-beep symptoms Note: See “System” on page 106 to determine which components a field service technician should replace. No-beep symptom FRU/action No beep and the system 1. Check speaker cables. operates correctly. 2. Speaker. 3. System board. No beeps occur after 1.
  • Page 88 BIOS installed, update the BIOS to the latest level and run the diagnostic program again. 1. Microprocessor (Cache error) 2. Optional microprocessor (if installed) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 89 Note: See “System” on page 106 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (DRAM parity configuration error) 2. Battery. 3. System board. 1. Run the Configuration/Setup Utility program, if the DIMM was (DIMM disabled by POST or user) disabled by the user.
  • Page 90 4. Hard disk drive. 5. System board. 1800 1. Run the Configuration/Setup Utility program. (No more hardware interrupt available for 2. Failing adapter. PCI adapter) 3. System board. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 91 Note: See “System” on page 106 to determine which components a field service technician should replace. Error code/symptom FRU/action 1962 1. Verify that a startable operating system is installed. (Drive does not contain a valid boot 2. Run diagnostics. sector) 3.
  • Page 92 1. Hard disk drive (Hard disk sector error) 2. SCSI backplane 3. Cable 4. System board I9990305 Install operating system to hard disk. (Hard disk sector error, no operating system installed) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 93: Light Path Diagnostics Leds

    If a lit LED on the system board indicates a problem with a has failed. When the LED flashes, an microprocessor, make sure that the microprocessor is installed invalid microprocessor configuration correctly. See the Option Installation Guide on the IBM xSeries has occurred. Documentation CD for information about installing a microprocessor.
  • Page 94 BMC log, remove one adapter at a time from the failing PCI bus, and restart the server after each adapter is removed. If the problem remains, replace the system board. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 95: Diagnostic Error Codes

    Diagnostic error codes Note: In the following error codes, if XXX is 000, 195, or 197, do not replace a FRU. The description for these error codes are: The test passed. The Esc key was pressed to stop the test. Warning;...
  • Page 96 1. Reseat cables between the system board and the power supply (I2C bus error(s) See SERVPROC and or power cage assembly. DIAGS entries in event log.) 2. Power cage assembly. 3. System board. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 97 Note: See “System” on page 106 to determine which components a field service technician should replace. Error code/symptom FRU/action 166-201-004 System Management: Failed 1. Hard disk drive backplane (I2C bus error(s) See SERVPROC and 2. System board DIAGS entries in event log.) 166-201-005 System Management: Failed 1.
  • Page 98 3. Tape drive with SCSI ID nn (refer to the Help and Service Information appendix of the tape drive User Guide) 4. System board or SCSI controller (run SCSI controller diagnostic to determine if the SCSI bus is functioning properly.) xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 99: Error Symptoms

    Note: See “System” on page 106 to determine which components a field service technician should replace. Error code/symptom FRU/action 264-XXX-999 See error messages/text in the PC Doctor error log for detailed (Errors on multiple tape drives, see error information on each individual tape drive error. text for more info) 301-XXX-000 Keyboard...

  • Page 100: Diskette Drive Error Symptoms

    (Fixed Disk test). 2. If the remaining drives are recognized, replace the drive you removed with a new one. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 101: Intermittent Error Symptoms

    Note: See “System” on page 106 to determine which components should be replaced by a field service technician. Symptom FRU/action System stops responding during 1. Remove the hard disk drive being tested when the server stopped hard disk drive diagnostic test. responding and try the diagnostic test again.

  • Page 102: Memory Error Symptoms

    Note: See “System” on page 106 to determine which components should be replaced by a field service technician. Symptom FRU/action Monitor problems (general). Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, refer to the information that comes with the monitor for adjusting and testing instructions. 1. Monitor.
  • Page 103 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Video adapter, if installed. 3. System board.

  • Page 104: Option Error Symptoms

    Note: See “System” on page 106 to determine which components should be replaced by a field service technician. Symptom FRU/action The power switch does not work 1. Reseat the connector. and the reset button, if 2. Power switch card. supported, does work. 3. System board. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 105: Serial Port Error Symptoms

    Note: See “System” on page 106 to determine which components should be replaced by a field service technician. Symptom FRU/action The server does not turn on. 1. Verify that: v The power cables are properly connected to the server. v The electrical outlet functions properly. v The type of memory installed is supported by the server, and that functional DIMMs are installed in slots 1 and 2.

  • Page 106: Serverguide Error Symptoms

    (SCSI RAID available. systems) or the ServerGuide System Partition is not present. Run the ServerGuide program, and ensure that setup is complete. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 107: Software Error Symptoms

    Software error symptoms Note: See “System” on page 106 to determine which components should be replaced by a field service technician. Symptom FRU/action Suspected software problem. 1. To determine if problems are caused by the software, verify that: v The server has the minimum memory needed to use the software. For memory requirements, see the information that comes with the software.

  • Page 108: Power-Supply Led Errors

    Note: If a ServeRAID-7k controller is installed and later removed, you must re-enable the on-board SCSI controller in using the Configuration/Setup Utility program (see Chapter 2, “Configuring the server,” on page 9). xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 109: Temperature Error Messages

    Error code FRU/action All SCSI Errors One or more of the 1. External SCSI devices must be turned on before you turn on following might be causing the problem: the server. v A failing SCSI device 2. Make sure that the cables for all external SCSI devices are (adapter, drive, controller) connected correctly.

  • Page 110: Fan Error Messages

    +12, 3. Power cage assembly. -12, or +5) System shutdown Refer to the following tables when experiencing system shutdown related to voltage or temperature problems. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 111: Voltage Related System Shutdown

    Voltage related system shutdown Note: See “System” on page 106 to determine which components a field service technician should replace. Message Action System shutoff due to x current over See “Power checkout” on page 19. max value (level-critical; system drawing too much current on voltage x bus) System shutoff due to x V over voltage 1.

  • Page 112: Hard Disk Drive Checkout

    Check device on bus 4. Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure, the devices list is incorrect, or the system is inoperative. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 113: Problem Determination Tips

    3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 512 MB (2 banks of 256 MB...
  • Page 114 Have the same setup for the operation system control files Comparing the configuration and software set-up between “working” and “non-working” systems will often lead to problem resolution. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 115: Chapter 7. Parts Listing Xseries 346 Types 8840 And 1880

    Chapter 7. Parts listing xSeries 346 Types 8840 and 1880 This parts listing supports the xSeries 346 Types 8840 and 1880 (models 01X, 11X, 21X, 31X, 41X). © Copyright IBM Corp. 2004...

  • Page 116: System

    System The major components of the xSeries 346, Types 8840 and1880 are shown in the following illustration. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 117: System Replaceable Units

    Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 – Warranty Information”), which is in the Installation Guide.
  • Page 118 Power cord; see “Power cords” on page 109. (all models) 6952300 Power-supply filler panel (all models) 25R5154 Slide kit (all models) 90P4070 System service label (all models) 26K4772 Thermal grease kit (all models) 59P4740 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 119: Keyboard Crus

    French Canadian 37L0913 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 120 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.

  • Page 121: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 122: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/products/.

  • Page 123: Appendix B. Safety Information

    After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective. v Reinstall all covers correctly before returning the machine to the customer. © Copyright IBM Corp. 2004...

  • Page 124: Electrical Safety

    Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 125: Safety Inspection Guide

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 126: Handling Electrostatic Discharge-Sensitive Devices

    The caution and danger safety notices in this section are provided in the following languages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 127 Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.
  • Page 128 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 129 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 130 >82 kg (180 lb) Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 131 Instrução 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.
  • Page 132 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 133 Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Safety information...
  • Page 134 Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 135 Appendix B. Safety information...
  • Page 136 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 137 Appendix B. Safety information...
  • Page 138 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 139 Appendix B. Safety information...
  • Page 140 Lorsque vous installez ou que vous déplacez le présent produit ou des périphériques qui lui sont raccordés, reportez-vous aux instructions ci-dessous pour connecter et déconnecter les différents cordons. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 141 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 142 étiquette. Ces éléments ne peuvent pas être réparés. Si vous pensez qu’ils peuvent être à l’origine d’un incident, prene contact avec un technicien de maintenance. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 143 Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt.
  • Page 144 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 145 In Komponenten, die so gekennzeichnet sind, können gefährliche Spannungen anliegen. In diesen Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. Appendix B. Safety information...
  • Page 146 Ad esempio, se un avviso di attenzione inizia con il numero 1, la relativa versione tradotta è presente in questa sezione con la stessa numerazione. Prima di eseguire una qualsiasi istruzione, accertarsi di leggere tutti gli avvisi di attenzione e di pericolo. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 147 Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 148 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 149 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
  • Page 150 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 151 Appendix B. Safety information...
  • Page 152 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 153 Appendix B. Safety information...
  • Page 154 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 155 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 156 3. Retire los cables de señal de los conectores. conectores. 4. Conecte cada cable de alimentaciín a la 4. Retire los cables de los dispositivos. toma de alimentaciín. 5. ENCIENDA el dispositivo. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 157 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 158 Dentro de estos componentes no existe ninguna pieza que requiera mantenimiento. Si sospecha que alguna de estas piezas tiene un problema, póngase en contacto con un técnico de servicio. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 159 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix B. Safety information...
  • Page 160 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 161: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 162: Trademarks

    Other company, product, or service names may be trademarks or service marks of others. Important notes Processor speeds indicate the internal clock speed of the microprocessor; other factors also affect application performance. xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 163: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 164: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 165: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
  • Page 166 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 167: Index

    Configuration/Setup Utility 9 Ethernet activity LED 6 SCSISelect Utility 9 Ethernet connector 6, 56 ServerGuide Setup and Installation CD 9 Ethernet-link status link LED 6 updating 53 external Configuration/Setup Utility program 9 cabling 53 configuring hardware 9 © Copyright IBM Corp. 2004...
  • Page 168 91 bus A 29 bus B 29 LEDs 5 bus C 29 diagnosing problems using 16 PCI expansion slots 3 Ethernet activity 6 Ethernet-link status 6 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 169 PCI low-profile-card cage adapter installation 32 safety information retention latch 32 electrical 7 PCI riser-card cage SCSI adapter installation 31 adapter boot option 29 lever 31 cable pointing device port 55 external devices 57 port maximum length 57 auxiliary-device 55 IDs 57 connectors 67 SCSI activity LED 5...
  • Page 170 44 See voltage regulator module Web site BIOS flash diskette 18 compatible options 38 SCSI standards 57 weight 3 working inside server with power on 24 xSeries 346 Types 8840 and 1880: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 172 Part Number: 25K8115 Printed in USA (1P) P/N: 25K8115...

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