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IBM 8670M1X User Manual

Troubleshooting guide
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xSeries 345 Type 8670
Hardware Maintenance Manual and

Troubleshooting Guide

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Summary of Contents for IBM 8670M1X

  • Page 1: Troubleshooting Guide

    xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 3 xSeries 345 Type 8670 Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 4 13th Edition (May 2007) The most recent version of this document is available on the World Wide Web at http://www.ibm.com/support. © Copyright International Business Machines Corporation 2004. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract...

  • Page 5: Table Of Contents

    ....39 Ethernet controller messages ....40 © Copyright IBM Corp. 2004...
  • Page 6 Chapter 4. Customer replaceable units ....41 Before you begin ......41 System reliability considerations .
  • Page 7 Fan error messages ..... . 109 Power error messages ..... 109 System shutdown .
  • Page 8 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 9: Chapter 1. General Information

    Your server comes with a limited warranty. If you have access to the World Wide Web, you can obtain up-to-date information about your server model and other IBM server products at http://www.ibm.com/eserver/xseries/ . Your server serial number and model number are on labels on the bottom of the server and on the front below the bezel.

  • Page 10: Notices And Statements In This Book

    Notices and statements in this book The caution and danger statements used in this book also appear in the multilingual Safety Information book provided on the IBM xSeries Documentation CD. Each caution and danger statement is numbered for easy reference to the corresponding statements in the safety book.

  • Page 11: Features And Specifications

    Power supplies downward compatible with PC1600 – Dedicated I/O port v Fans (CL2), registered, ECC, double data – Support for IBM Remote Supervisor rate (DDR), SDRAM v Memory Adapter v Sizes: 256 MB, 512 MB, 1 GB or 2...

  • Page 12: Server Controls And Indicators

    Server controls and indicators This section identifies the controls and indicators on the front and the back of your server. Note: The illustrations in this document might differ slightly from your hardware. Front view SCSI or IDE bus activity LED Power-on (green) LED (green)

  • Page 13: Rear View

    Hard disk drive status LED: Each hot-swap drive has a hard disk drive status LED. When this amber LED is lit continuously, the drive has failed. If a RAID adapter is installed in the server, when the LED flashes slowly (one flash per second), the drive is being rebuilt.

  • Page 14: Server Power Features

    Server power features This section contains information about how to properly turn your server on and off. Turning on the server You can turn on the server in any of the following ways: v If the power cords are connected to a power source, you can press the power-control button on the front of the server.

  • Page 15: Standby Mode

    3. Press the power-control button on the front of the server. This will put the server in Standby mode. 4. Disconnect the server from the power source. Notes: a. After you turn off the server, wait at least 5 seconds before you turn on the server again.
  • Page 16 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 17: Chapter 2. Configuring Your Server

    ServerGuide Setup and Installation CD The ServerGuide Setup and Installation CD provides software setup tools and installation tools that are specifically designed for your IBM server. Use this CD during the initial installation of your server to configure basic hardware features, ™...

  • Page 18: System Partition

    If a later version of the ServerGuide program is available, you can download a free image of the ServerGuide Setup and Installation CD, or you can purchase the CD. To download the latest ServerGuide program, go to the IBM ServerGuide Web page at http://www.ibm.com/pc/qtechinfo/MIGR-4ZKPPT.html. To purchase the latest ServerGuide Setup and Installation CD, see the “ServerGuide Updates”...

  • Page 19: Setting Up Or Updating Multiple Servers

    Configuration/Setup Utility main menu. Without the administrator password, limited Configuration/Setup Utility program functions are available. b. You can set an administrator password only if the optional IBM Remote Supervisor Adapter is installed in your server Chapter 2. Configuring your server...

  • Page 20: Using Passwords

    Configuration/Setup Utility main menu. Note: This choice is available on the Configuration/Setup Utility menu only if the optional IBM Remote Supervisor Adapter is installed in your server. When you use an administrator password, you can set, change, or delete both the administrator and power-on passwords and allow a user to change a power-on password.

  • Page 21: Using Serveraid Manager

    Configuration/Setup Utility main menu. This limited access might include changing or deleting the power-on password. Using ServeRAID Manager You can use the ServeRAID Manager program, provided on the IBM ServeRAID Support CD, to: v Configure a redundant array of independent disks (RAID)

  • Page 22: Configuring The Controller

    To run the ServeRAID Manager program in Startable CD mode, turn on the server; then, insert the IBM ServeRAID Support CD into the CD-ROM drive. If the ServeRAID Manager program detects an unconfigured controller and ready drives, the program automatically starts the Configuration wizard, and a window similar to that shown in Figure 1 opens.
  • Page 23 3. Click Next. The “Configuration summary” window opens. 4. Review the information that is displayed in the Configuration summary window. To change the configuration, click Modify arrays. Figure 2. Configuration summary window 5. Click Apply; then, click Yes when asked if you want to apply the new configuration.
  • Page 24 3. Click Next. The “Create arrays” window opens. Figure 3. Create arrays window 4. From the list of ready drives, select the two drives you want to move to the array. 5. Click (Add selected drives) to add the drives to the array. 6.

  • Page 25: Viewing Your Configuration

    7. Click Next. The Configuration summary window opens. Figure 4. Configuration summary window 8. Review the information that is displayed in the “Configuration summary” window. To change the configuration, click Back. 9. Click Apply; then, click Yes when asked if you want to apply the new configuration.
  • Page 26 To view information, expand the ServeRAID Manager tree; then, click the relevant tree object. Detailed information about the selected device appears in the right pane. Figure 5. ServeRAID Manager window To display available actions for an item, click the item in the ServeRAID Manager tree and click Actions.

  • Page 27: Getting Assistance

    Getting assistance For more information about ServeRAID Manager, see the online help system. To start the help system, either click (Information about this window) on the toolbar, or select an item from the Help menu. Figure 6. ServeRAID Manager help menu The help system (ServeRAID Assist) will open within the ServeRAID Manager interface.

  • Page 28: Using The Lsi Logic Configuration Utility Program

    To learn more about the ServeRAID Manager tree objects and the actions that apply to them, select a tree object, and click Actions → Hints and tips. ServeRAID Assist will start, and information about the tree object will appear in the right pane of ServeRAID Manager.

  • Page 29: Updating The Integrated System-Management Firmware

    (ISMP), you must download the image of the Integrated System Management Firmware Update Utility program for your server from the IBM Support Web site at http://www.ibm.com/support on the World Wide Web. You can then run the Integrated System Management Firmware Update Utility program to create an Integrated System Management Firmware Update Utility diskette that is used to update the ISM firmware.

  • Page 30: Teaming Mode

    Priority packet information is available on the IBM Networking Web site at http://www.ibm.com/networking/support. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 31 802.1p. v The adapters on these devices must support 802.1p. The Ethernet controller in the server, all IBM 10/100 Ethernet Security Adapters, and IBM 10/100 Ethernet Server Adapters support 802.1p. v The adapter cannot be assigned to an adapter team.

  • Page 32: Virtual Lan Mode

    Virtual LAN mode A virtual LAN (VLAN) is a logical grouping of network devices put together as a LAN, regardless of their physical grouping or collision domains. Using VLANs increases network performance and improves network security. VLANs offer you the ability to group users and devices together into logical workgroups.

  • Page 33: Chapter 3. Diagnostics

    4. If the server stops and no error is displayed, go to “Undetermined problems” on page 112. 5. For power supply problems, see “Power-supply LED errors” on page 101. 6. For safety information, see “Safety information” on page 125. © Copyright IBM Corp. 2004...

  • Page 34: Diagnostic Tools Overview

    7. For intermittent problems, check the error log. Follow the steps in this procedure to identify system problems. IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO.

  • Page 35: Post Error Logs

    v ServerGuide error symptoms ServerGuide error symptoms are explained at “ServerGuide error symptoms” on page 28. v SCSI error messages For information on SCSI errors, see “Small computer system interface messages” on page 28 and “SCSI error codes” on page 108. v Diagnostic programs and error messages The server diagnostic programs are stored in read-only memory (ROM) on the system board.

  • Page 36: Viewing Error Logs From Diagnostic Programs

    Viewing error logs from diagnostic programs To view error logs from diagnostic programs, complete the following steps: 1. Start the diagnostic programs. 2. Select Hardware Info from the top of the diagnostic programs screen. 3. Select System Error Log from the list that appears; then, follow the instructions on the screen.

  • Page 37: Text Messages

    Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message. Always follow the suggested action instructions for the first error message that appears. The following sections contain the error codes that might appear in the detailed test log and summary log when the diagnostic programs are run.

  • Page 38: Starting The Diagnostic Programs

    is reported during the diagnostic test, such as when a device driver is not found. test specific string is additional information that you can use to analyze the problem. Starting the diagnostic programs Complete the following steps to start the diagnostic programs: 1.

  • Page 39: Diagnostic Error Message Tables

    Notes: 1. You can view the test log only while you are in the diagnostic programs. When you exit the diagnostic programs, the test log is cleared (saved test logs are not affected). To save the test log so that you can view it later, click Save Log on the diagnostic programs screen, and specify a location and name for the saved log file.

  • Page 40: Light Path Diagnostics

    The following table describes the ac and dc power LEDs. AC power LED DC power LED Description and action The power supply is on and operating correctly. There is a dc power problem. Possible causes: 1. The server is not turned on (the power LED is flashing on the front of the server).
  • Page 41 Diagnostic panel LEDs The following illustration shows the LEDs on the diagnostics panel inside the server. See “Light Path Diagnostics table” on page 34 for information about identifying problems using these LEDs. Light Path Diagnostics™ POWER SUPPLIES MEMORY REDUNDANT REMIND OVER SPEC DASD ISMP...

  • Page 42: Remind Button

    Remind button You can use the Remind button to place the front panel system-error LED into the Remind mode. By pressing the button, you acknowledge the failure but indicate that you will not take immediate action. If a new failure occurs, the system-error LED will turn on again.
  • Page 43 Table 5. Light Path Diagnostics (continued) Diagnostics Cause Action panel LED PCI BUS A An error occurred on PCI bus A, B, 1. Check the adapter slots to locate the error LED next to the or C. An adapter in PCI slot 1, 2, 3, failing bus.

  • Page 44: Recovering The Bios Code

    Use the ServerGuide Setup and Installation CD to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/support, click IBM Server Support, and make the selections for your server. v Contact your IBM service representative.

  • Page 45: Power Checkout

    System board switch block (SW2) Flash boot block recovery jumper (J34) 4. Move the jumper from pins 1 and 2 to pins 2 and 3 to enable the BIOS recovery mode. 5. Insert the BIOS flash diskette into the diskette drive. 6.

  • Page 46: Troubleshooting The Ethernet Controller

    A general procedure for troubleshooting power problems is as follows: 1. Turn off the server, and disconnect all ac power cords. 2. Check for loose cables in the power subsystem. Also check for short circuits, for example, if there is a loose screw causing a short circuit on a circuit board. 3.

  • Page 47: Ethernet Controller Troubleshooting Chart

    Ethernet controller troubleshooting chart Use the following troubleshooting chart to find solutions to 10/100/1000 Mbps Ethernet controller problems that have definite symptoms. Table 6. Ethernet troubleshooting chart Ethernet controller FRU/actions problem The server stops Check the following: running when loading v Determine if the interrupt (IRQ) setting assigned to the Ethernet controller is also device drivers.

  • Page 48: Ethernet Controller Messages

    The integrated Ethernet controller might display messages from certain device drivers. The latest information available concerning these messages will be made available at the IBM Support Web site at http://www.ibm.com/support. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 49: Chapter 4. Customer Replaceable Units

    Back up all important data before you make changes to disk drives. v For a list of supported options for your server, go to http://www.ibm.com/servers/ eserver/serverproven/compat/us/ on the World Wide Web.

  • Page 50: Working Inside The Server With The Power On

    v When the air-baffle assembly is installed in the server, the air-baffle cover is always closed. v Microprocessor socket 2 always contains either a microprocessor baffle or a microprocessor. Working inside the server with the power on Your server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while turned on with the cover removed.

  • Page 51: Major Components Of The Xseries 345 Type 8670 Server

    Major components of the xSeries 345 Type 8670 server The following illustration shows the major components in your server. Note: The illustrations in this document might differ slightly from your hardware. Microprocessor air baffle Heat sink PCI riser card assembly Microprocessor Memory module Air baffle...

  • Page 52: Component Locations

    Component locations This section provides illustrations of the system-board and PCI riser-card component locations. System-board option connectors The following illustration shows the location of the system-board connectors for user-installable options. DIMM 4 System-board identification DIMM 1 (J4) (some models) (J1) DIMM 3 DIMM 2 (J3)

  • Page 53: System-Board Internal Cable Connectors

    System-board internal cable connectors The following illustration shows the internal cable connectors on the system board. Fans 4 and 8 (J28) Fans 3 and 7 (J27) USB 3 operator panel Power signal (J25) Fans 2 and 6 (J29) Fans 1 and 5 (J26) Power (J24)

  • Page 54: System-Board Switches And Jumpers

    System-board switches and jumpers The following illustration shows the location of the switch block (SW2) on the system board. System board switch block (SW2) Flash boot block recovery jumper (J34) The following table describes the function for each switch on the switch block. Switch Switch number...

  • Page 55: System-Board Led Locations

    Notes: 1. Before changing any switch settings or moving any jumpers, turn off the server; then, disconnect all power cords and external cables. 2. Any system-board switch or jumper blocks that are not shown in the illustrations in this book are reserved. System-board LED locations The following illustration shows the location of the LEDs on the system board.

  • Page 56: Removing The Cover And Bezel

    Removing the cover and bezel The following illustration shows how to remove the cover and bezel. Cover-release latch Bezel Complete the following steps to remove the server top cover: 1. Read the safety information beginning on page 125 and “System reliability considerations”...
  • Page 57 The optional IBM Remote Supervisor Adapter can be installed only in PCI slot 5. Use the ribbon cable that comes with the adapter to connect the adapter to the system management connector on the PCI riser card.
  • Page 58 The following illustrations show the location of the PCI and PCI-X adapter expansion slots on the system board and PCI riser card. System board DIMM 4 DIMM 1 (J4) (J1) DIMM 3 VRM 2 DIMM 2 (J3) (J5) (J2) Microprocessor 2 (J6) PCI-X slot 1 64-bit 3.3V...
  • Page 59 4. If you are installing an adapter in PCI slot 3, 4, or 5, remove the PCI riser-card assembly. a. Lift the retention latch to release the PCI riser-card assembly. b. Lift the assembly from the server. c. Place the assembly on a flat, level surface. PCI riser-card assembly Retention...
  • Page 60 8. Install the adapter: a. If you are installing a full-length adapter, remove the blue adapter guide (if any) from the end of the adapter. Adapter guide b. Carefully grasp the adapter by its top edge or upper corners, and align it with the expansion slot.
  • Page 61 Low-profile PCI adapter Adapter retainer The following illustration shows how to install a PCI or PCI-X adapter in slots 3, 4, and 5. PCI adapter Adapter retainers Chapter 4. Customer replaceable units...

  • Page 62: Installing A Serveraid-5I Adapter

    9. If you removed the PCI riser-card assembly to install the adapter, press the PCI riser-card assembly firmly into the connector, and close the retention latch. PCI riser-card assembly Retention latch Note: Make sure that the PCI riser-card assembly is properly seated on the system-board connector and that the cables under the PCI riser-card assembly are not pinched.

  • Page 63: Installing A Hot-Swap Drive

    v The ServeRAID-5i adapter can be installed only in PCI-X slot 2. Slot 2 is the only PCI-X slot that supports the ServeRAID-5i adapter requirements. v Connections made to external SCSI devices will be asynchronous. v To have SCSI capabilities if you remove the ServeRAID-5i adapter or other RAID adapter, start the Configuration/Setup Utility program, and select Devices and I/O Ports from the main menu to enable the SCSI controller with RAID capabilities.

  • Page 64: Memory Technology Transition

    CD for information about RAID adapters. Memory technology transition IBM xSeries 345 is making a transition from 128 Mb to 256 Mb memory technology for 256 MB dual inline memory modules (DIMMs). To accommodate this transition, additional xSeries models are now available. These new models come with two 256 ™...

  • Page 65: Installing Memory Modules

    (and downward compatible with PC1600) SDRAM Registered DIMM specification, which is available from http://www.jedec.org/ on the World Wide Web. For a list of supported options for your server, go to http://www.ibm.com/ servers/eserver/serverproven/compat/us/ on the World Wide Web. v Your server supports Chipkill technology if the DIMMs are all of the type 4x.
  • Page 66 package. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 67: Installing A Microprocessor

    BIOS code and many other code updates for your server at http://www.ibm.com/support on the World Wide Web. v (Optional) Obtain an SMP-capable operating system. For a list of supported operating systems and other options, go to http://www.ibm.com/servers/eserver/ serverproven/compat/us/ on the World Wide Web. Chapter 4. Customer replaceable units...
  • Page 68 To order additional microprocessor options, contact your IBM reseller or IBM marketing representative. v When you install the microprocessor in socket J6, you must also install the voltage regulator module (VRM) that comes with the microprocessor in VRM connector J5.
  • Page 69 VRM 2 connector (J5) Microprocessor 2 (J6) Microprocessor 1 (J7) VRM 1 connector (J8) Note: For additional illustrations of the system-board components, see “System-board option connectors” on page 44 Attention: v A startup (boot) processor must always be installed in socket J7 on the system board.
  • Page 70 Complete the following steps to install an additional microprocessor: 1. Read the safety information beginning on page 125 and “System reliability considerations” on page 41. 2. Turn off the server, and disconnect all power cords and external cables (see “Turning off the server” on page 6); then, remove the server cover (see “Removing the cover and bezel”...
  • Page 71 5. Install a VRM in the VRM connector (J5). See the illustration at the beginning of these instructions for the location of the connectors: a. Center the VRM over the connector. Make sure that the VRM is oriented and aligned correctly. b.
  • Page 72 d. Center the microprocessor over the microprocessor socket. Align the triangle on the corner of the microprocessor with the triangle on the corner of the socket, and carefully press the microprocessor into the socket. Microprocessor 2 Alignment marks Microprocessor socket 2 e.
  • Page 73 c. Alternate the tightening of the captive screws to secure the heat sink to the microprocessor. Turn one screw a few turns and then turn the other screw a few turns, alternating between the screws until the heat sink is secure. Captive screws Heat sink Microprocessor...

  • Page 74: Installing A Hot-Swap Power-Supply

    Installing a hot-swap power-supply Your server supports a maximum of two hot-swap power supplies. Statement 8 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.
  • Page 75 3. Install the power supply in the bay: a. Move the handle on the power supply into the open position, pinch the side clip, and slide the power supply into the chassis. b. Gently close the handle to seat the power supply in the bay. Power supply Handle (open position)

  • Page 76: Replacing A Hot-Swap Fan

    Replacing a hot-swap fan The following notes describe information that you must consider when installing a hot-swap fan. Attention: To ensure proper server operation, if a fan fails, replace it as soon as possible. v Your server supports a maximum of eight hot-swap fans. v The following illustration shows the location of the hot-swap fans.

  • Page 77: Replacing The Battery

    The following notes describe information that you must consider when replacing the battery: v IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
  • Page 78 Battery (BH1) 8. Remove the battery: a. Use one finger to press the top of the battery clip away from the battery. b. Lift and remove the battery from the socket. 9. Insert the new battery: a. Use one finger to press the top of the battery clip away from the battery. b.

  • Page 79: Completing The Installation

    13. Start the Configuration/Setup Utility program, and set configuration parameters as needed. See “Using the Configuration/Setup Utility program” on page 11 for additional information about using the Configuration/Setup Utility program. Completing the installation To complete your installation, reinstall the bezel, reinstall the server cover, reconnect all cables that you disconnected earlier, and for certain options, run the Configuration/Setup Utility program.

  • Page 80: Connecting External Options

    SMP server. Therefore, you might need to upgrade your operating system to support SMP. See the User’s Guide on the IBM xSeries Documentation CD and your operating-system documentation for additional information.

  • Page 81: Cabling The Server

    Cabling the server Notes: 1. You must turn off the server (see “Turning off the server” on page 6) before connecting any cables to or disconnecting any cables from the server. 2. See the documentation that comes with your options for additional cabling instructions.

  • Page 82: Video Port

    Video port Your server comes with an integrated super video graphics array (SVGA) video controller. This controller is not removable, but you can disable it through the Configuration/Setup Utility program or by installing a PCI video adapter. Note: If you install a PCI video adapter, the server BIOS will automatically disable the integrated video controller.

  • Page 83: Ultra320 Scsi Controller System-Board Connectors

    If you plan to attach external SCSI devices, you must order additional cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative.

  • Page 84: Serial Port

    SCSI connectors The following illustration shows a 68-pin, female D-shell SCSI connectors. These connectors conform to the SCSI standard. Serial port Your server has one standard serial port. Some application programs require specific ports, and some modems function properly only at certain communication port addresses.

  • Page 85: Ethernet Ports

    3. Check to make sure that your network operating system (NOS) supports USB devices. 4. For additional information about USB version 1.1 devices, go to http://www.usb.org/. USB cables and hubs You need a 4-pin cable to connect USB devices. If you plan to attach more than three USB devices, you must use a hub to connect the devices.
  • Page 86 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 87: Chapter 5. Field Replaceable Units

    Important: The field-replaceable unit (FRU) procedures are intended for trained servicers who are familiar with IBM xSeries products. See the parts listing in “System” on page 116 to determine if the component being replaced is a customer-replaceable unit (CRU) or a FRU.

  • Page 88: Diagnostics/Operator Panel Card

    9. Disconnect the power cable from the backplane. To replace the hard disk drive backplane, reverse the previous steps. Note: When reinstalling the hard disk drive backplane, engage the left-most tab first. Diagnostics/operator panel card This section contains instructions for removing and replacing the diagnostics/operator panel card.

  • Page 89: Power-Supply Cage

    Power-supply cage This section contains instructions for removing and replacing the power-supply cage. Before you begin: v Read “Before you begin” on page 41. v Read the safety notices in “Safety notices (multilingual translations)” on page 128. v Read “Handling static-sensitive devices” on page 42. Complete the following steps to remove the power-supply cage: 1.

  • Page 90: System-Board Shuttle

    System-board shuttle This section contains instructions for removng and replacing the system-board shuttle. Before you begin: v Read “Before you begin” on page 41. v Read the safety notices in “Safety notices (multilingual translations)” on page 128. v Read “Handling static-sensitive devices” on page 42. Complete the following steps to remove the system-board shuttle: 1.

  • Page 91: Chapter 6. Symptom-To-Fru Index

    1. Check the configuration before you replace a FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices not supported by this index, refer to the manual for that device. 3. Always start with “General checkout” on page 25.
  • Page 92 Note: See “System” on page 116 to determine which components a field service technician should replace. Beep/symptom FRU/action 1-2-1 System board (Programmable Interval Timer failed) 1-2-2 System board (DMA initialization failed) 1-2-3 System board (DMA page register write/read failed) 1-2-4 1.
  • Page 93 Note: See “System” on page 116 to determine which components a field service technician should replace. Beep/symptom FRU/action 3-1-3 1. DIMM (RAM test failed above address 2. System board OFFFFH)) 3-1-4 1. Battery (Time-Of-Day clock failed) 2. System board 3-2-1 System board (Serial port failed) 3-2-2...

  • Page 94: No-Beep Symptoms

    Note: See “System” on page 116 to determine which components a field service technician should replace. Beep/symptom FRU/action One long and one short beep 1. Video adapter (if installed) 2. System board One long and two short beeps 1. Video adapter (if installed) 2.
  • Page 95 4. The DIMM error LEDs, microprocessor error LEDs, and VRM error LEDs turn off when the system is turned off. Note: See “System” on page 116 to determine which components a field service technician should replace. Diagnostics panel LED FRU/action All LEDs off 1.

  • Page 96: Diagnostic Error Codes

    Note: See “System” on page 116 to determine which components a field service technician should replace. Diagnostics panel LED FRU/action TEMPERATURE LED on 1. Ambient temperature must be within normal operating specifications. See “Features and specifications” on page 3. 2. Ensure fans are operating correctly. 3.
  • Page 97 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 001-XXX-000 System board (Failed core tests) 001-XXX-001 System board (Failed core tests) 001-250-000 System board (Failed system board ECC) 001-250-001 System board (Failed system board ECC) 005-XXX-000 System board...
  • Page 98 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 035-253-S99 1. ServeRAID adapter in slot s is not configured properly. Obtain (RAID adapter initialization failure) the basic and extended configuration status, and see the ServeRAID Hardware Maintenance Manual for more information.
  • Page 99 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 166-250-000 System Management: Failed 1. If installed, reseat the I2C cable between the Remote (I2C cable is disconnected. Reconnect I2C Supervisor Adapter (in PCI slot 5/J5 on the PCI riser card) and cable between Remote Supervisor Adapter system-management connector on the PCI riser card.
  • Page 100 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 206-XXX-000 1. Rerun the test with a different diskette. (Failed diskette drive test) 2. Cable. 3. Diskette drive. 4. System board. 215-XXX-000 1.

  • Page 101: Error Symptoms

    Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 405-XXX-000 1. Verify that Ethernet is not disabled in BIOS. (Failed Ethernet test on controller on the 2. System board. system board) 405-XXX-00N 1.
  • Page 102 Note: See “System” on page 116 to determine which components a field service technician should replace. Diskette drive problems Symptom FRU/action Diskette drive activity LED stays 1. If there is a diskette in the drive, verify that: on, or the system bypasses the v The diskette drive is enabled in the Configuration/Setup utility program.
  • Page 103 Note: See “System” on page 116 to determine which components a field service technician should replace. Intermittent problems Symptom FRU/action A problem occurs only 1. Verify that: occasionally and is difficult to v All cables and cords are connected securely to the rear of the server and detect.
  • Page 104 Note: See “System” on page 116 to determine which components a field service technician should replace. Memory problems Symptom FRU/action The amount of system memory 1. Verify that: displayed is less than the v The memory modules are seated properly. amount of physical memory v You have installed the correct type of memory.
  • Page 105 FRU/action Testing the monitor. See the information that comes with the monitor for adjusting and testing instructions. (Some IBM monitors have their own self-tests.) The screen is blank. 1. Verify that: v The server power cord is plugged into the server and a working electrical outlet.
  • Page 106 Non-IBM monitor cables might cause unpredictable problems. c. An enhanced monitor cable with additional shielding is available for the 9521 and 9527 monitors. For information about the enhanced monitor cable, contact your IBM reseller or IBM marketing representative. 2. Monitor. 3. Video adapter, if installed.
  • Page 107 Whenever memory or an option is changed, you must update the configuration. 2. Option you just installed. An IBM option that used to work 1. Verify that all of the option hardware and cable connections are secure. does not work now.
  • Page 108 Note: See “System” on page 116 to determine which components a field service technician should replace. Power problems Symptom FRU/action The server does not turn off. 1. Verify whether you are using an ACPI or non-ACPI operating system. If you are using a non-ACPI operating system: a.

  • Page 109: Power-Supply Led Errors

    Note: See “System” on page 116 to determine which components a field service technician should replace. Universal Serial Bus (USB) port problems Symptom FRU/action A USB device does not work. Verify that: v You are not trying to use a USB device during POST if you have a standard (non-USB) keyboard attached to the keyboard port.

  • Page 110: Post Error Codes

    POST error codes In the following error codes, X can be any number or letter. Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Three consecutive startup failures using 2.
  • Page 111 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program. (Drive startup sequence information 2. System board. corrupted) 1. Run the Configuration/Setup Utility program. (Security hardware control logic failed) 2.
  • Page 112 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 1. Run the Configuration/Setup Utility program and diagnostics. (Diskette drive configuration error) 2. Diskette drive. 3. Drive cable. 4. System board. 1.
  • Page 113 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 1601 1. Remote Supervisor Adapter, if installed (The system is able to communicate to the 2. System board system management processor, but the system management processor failed to respond at the start of POST.) Complete the following steps before replacing a...
  • Page 114 Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 5962 1. Run the Configuration/Setup Utility program. (IDE CD-ROM drive configuration error) 2. CD-ROM drive. 3. CD-ROM power cable. 4. IDE cable. 5.

  • Page 115: Service Processor Error Codes

    Note: See “System” on page 116 to determine which components a field service technician should replace. Error code/symptom FRU/action 00180500 1. Remove failing PCI card. (PCI option ROM checksum error) 2. System board. 00180600 1. Run the Configuration/Setup Utility program. (PCI to PCI bridge error) 2.

  • Page 116: Scsi Error Codes

    SCSI error codes Note: If a ServeRAID-5i controller is installed and later removed, you must re-enable the on-board SCSI controller in using the Configuration/Setup Utility program (see “Starting the Configuration/Setup Utility program” on page 11). Error code FRU/action All SCSI Errors One or more of the 1.

  • Page 117: Fan Error Messages

    Note: See “System” on page 116 to determine which components a field service technician should replace. Message Action System over temperature for CPU x Ensure that the server is being properly cooled; see “System (level-warning; CPU x reporting over reliability considerations” on page 41. temperature condition) System under recommended CPU x Ambient temperature must be within normal operating...

  • Page 118: System Shutdown

    Note: See “System” on page 116 to determine which components a field service technician should replace. Message Action System under recommended voltage for x 1. Check connections to the power subsystem. (level-warning; indicated voltage supply 2. Power supply. under nominal value; value for x can be +12, 3.

  • Page 119: Hard Disk Drive Checkout

    Note: See “System” on page 116 to determine which components a field service technician should replace. Message Action System shutoff due to high ambient Ambient temperature must be within normal operating temperature specifications; see “Features and specifications” on page 3. (level-critical;...

  • Page 120: Undetermined Problems

    3. Remove or disconnect the following devices (one at a time) until you find the failure (turn on the server and reconfigure each time): Any external devices Surge suppressor device (on the server) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory modules (minimum requirement = 256 MB (2 banks of 128 MB...

  • Page 121: Problem Determination Tips

    Problem determination tips Due to the variety of hardware and software combinations that can be encountered, use the following information to assist you in problem determination. If possible, have this information available when requesting assistance from Service Support and Engineering functions. v Machine type and model v Microprocessor or hard disk upgrades v Failure symptom...
  • Page 122 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 123: Chapter 7. Parts Listing Xseries 345 Type 8670

    Web, complete the following steps: 1. Go to http://www.ibm.com/support. 2. Under Search technical support, type 8670 or 8874 and click Search. 3. Under Document type, select Parts information and click Go. © Copyright IBM Corp. 2004...

  • Page 124: System

    System Note: Field replaceable units (FRUs) must be serviced only by qualified field service technicians. Customer replaceable units (CRUs) can be replaced by the customer. Server (xSeries 345, Type 8670) Models 11X, 12X, 21X, 22X, 23X, 24X, 31X, 32X, 3PX, 3WX, 3YX, 3ZX, 51X, 52X, 61X, 62X, 71X, 72X, Index 7RG, 91X, F1X, FRX, G1X, J1X, K1X, K2X, L1X, L2X, M1X, M2X FRU No.
  • Page 125 Server (xSeries 345, Type 8670) Models 11X, 12X, 21X, 22X, 23X, 24X, 31X, 32X, 3PX, 3WX, 3YX, 3ZX, 51X, 52X, 61X, 62X, 71X, 72X, Index 7RG, 91X, F1X, FRX, G1X, J1X, K1X, K2X, L1X, L2X, M1X, M2X FRU No. CRU/FRU Front bezel assembly (model 23X) 01R0664 Front bezel assembly (model 24X)
  • Page 126 Server (xSeries 345, Type 8670) Models 11X, 12X, 21X, 22X, 23X, 24X, 31X, 32X, 3PX, 3WX, 3YX, 3ZX, 51X, 52X, 61X, 62X, 71X, 72X, Index 7RG, 91X, F1X, FRX, G1X, J1X, K1X, K2X, L1X, L2X, M1X, M2X FRU No. CRU/FRU Diskette drive, slim high (models 11X, 12X, 21X, 22X, 31X, 32X, 3PX, 36L8645 3WX, 3YX, 3ZX, 51X, 52X, 61X, 62X, 71X, 72X, 7RG, 91X, F1X,...

  • Page 127: Keyboard Crus

    French Canadian 37L0913 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 128 The cord set should have the appropriate safety approvals for the country in which the equipment will be installed. IBM power cords for a specific country or region are usually available only in that country or region.
  • Page 129 IBM power cord part number Used on these countries and regions 13F9940 Argentina, Australia, China (PRC), New Zealand, Papua New Guinea, Paraguay, Uruguay, Western Samoa 13F9979 Afghanistan, Algeria, Andorra, Angola, Austria, Belgium, Benin, Bulgaria, Burkina Faso, Burundi, Cameroon, Central African Rep., Chad, China (Macau S.A.R.), Czech Republic, Egypt, Finland, France,...
  • Page 130 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 131: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional...

  • Page 132: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with xSeries servers, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, go to http://www.ibm.com/services/sl/ products/.

  • Page 133: Appendix B. Related Service Information

    Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.

  • Page 134: Electrical Safety

    Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.

  • Page 135: Safety Inspection Guide

    Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

  • Page 136: Handling Electrostatic Discharge-Sensitive Devices

    8. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Handling electrostatic discharge-sensitive devices Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD). ESD damage can occur when there is a difference in charge between objects.
  • Page 137 Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section. For example, if a caution statement begins with a number 1, translations for that caution statement appear in this section under statement 1.
  • Page 138 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 139 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 140 >82 kg (180 lb) Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
  • Page 141 Instrução 1 PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Para evitar risco de choque: v Não conecte ou desconecte cabos e não realize instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. v Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas.
  • Page 142 Aqueça a mais de 100°C (212°F) v Conserte nem desmonte Para descartar a bateria, entre em contato com a área de atendimento a clientes IBM, pelo telefone (011) 889-8986, para obter informações sobre como enviar a bateria pelo correio para a IBM.
  • Page 143 Níveis perigosos de voltagem, corrente e energia estão presentes em qualquer componente que tenha esta etiqueta afixada. Nenhuma peça localizada no interior desses componentes pode ser consertada. Se você suspeitar de algum problema em alguma dessas peças, entre em contato com um técnico IBM. Appendix B. Related service information...
  • Page 144 Instrução 10 CUIDADO: Não coloque nenhum objeto com peso superior a 82 kg (180 lbs.) sobre dispositivos montados em rack. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 145 Appendix B. Related service information...
  • Page 146 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 147 Appendix B. Related service information...
  • Page 148 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 149 Appendix B. Related service information...
  • Page 150 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
  • Page 151 Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même...
  • Page 152 Notice n° 4 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n° 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à l’intérieur de la machine.
  • Page 153 Ne posez pas d’objet dont le poids dépasse 82 kg sur les unités montées en armoire. Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt.
  • Page 154 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller.
  • Page 155 In Komponenten, die so gekennzeichnet sind, können gefährliche Spannungen anliegen. In diesen Komponenten sind keine Teile vorhanden, die vom Benutzer gewartet werden müssen. Besteht der Verdacht, dass an einem dieser Teile ein Fehler aufgetreten ist, ist ein IBM Kundendiensttechniker zu verständigen. Appendix B. Related service information...
  • Page 156 Keine Gegenstände, die mehr als 82 kg wiegen, auf Rack-Einheiten ablegen. Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
  • Page 157 Avviso 1 PERICOLO La corrente elettrica circolante nei cavi di alimentazione, del telefono e di segnale è pericolosa. Per evitare il pericolo di scosse elettriche: v Non collegare o scollegare i cavi, non effettuare l’installazione, la manutenzione o la riconfigurazione di questo prodotto durante i temporali. v Collegare tutti i cavi di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza.
  • Page 158 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 159 Avviso 4 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più...
  • Page 160 Avviso 10 ATTENZIONE: Non poggiare oggetti che pesano più di 82 kg sulla parte superiore delle unità montate in rack. xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 161 Appendix B. Related service information...
  • Page 162 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 163 Appendix B. Related service information...
  • Page 164 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...
  • Page 165 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
  • Page 166 Declaración 1 PELIGRO La corriente eléctrica de los cables telefínicos, de alimentaciín y de comunicaciones es perjudicial. Para evitar una descarga eléctrica: v No conecte ni desconecte ningún cable ni realice las operaciones de instalaciín, mantenimiento o reconfiguraciín de este producto durante una tormenta. v Conecte cada cable de alimentaciín a una toma de alimentaciín eléctrica con conexiín a tierra y cableado correctos.
  • Page 167 Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
  • Page 168 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo. Es posible también que el dispositivo tenga más de un cable de alimentaciín.
  • Page 169 Declaración 10 PRECAUCIÓN: No coloque ningún objeto que pese más de 82 kg (180 libras) encima de los dispositivos montados en bastidor. Appendix B. Related service information...
  • Page 170 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 171: Appendix C. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 172: Trademarks

    ® ® ® Lotus , Lotus Notes , SmartSuite , and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. ® ™ ® ActionMedia, LANDesk , MMX , Pentium , ProShare, and Xeon are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 173: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 174: Industry Canada Class A Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 175: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement Appendix C. Notices...
  • Page 176 xSeries 345 Type 8670: Hardware Maintenance Manual and Troubleshooting Guide...

  • Page 177: Index

    ServeRAID programs 9 priority packet mode 22 ServerGuide Setup and Installation CD 9 teaming 22 updating 71 VLAN 24 Configuration/Setup Utility program 9, 11 Ethernet connector 77 connectors Ethernet controller adapter 44 messages 40 battery 44 © Copyright IBM Corp. 2004...
  • Page 178 Ethernet controller (continued) troubleshooting 38 jumper Ethernet-link status link LED 5 power-on password override 12 expansion enclosure problems 94 external cabling 73 devices, connecting 72 keyboard port 74 keyboard problems 95 fan, replacing 68 FCC Class A notice 165 LEDs filler panel CD-ROM drive activity 4 hard disk drive bay 56...
  • Page 179 microprocessor problems 96 power supply modes, Ethernet 22 installing 66 monitor problems 97 operating requirements 66 mouse problems 95 specifications 3 power-control button 4 power-on password 12 power-on password override switch 46 power-on self-test. network connection problems 38 See POST networks 77 priority NOS installation...
  • Page 180 Web site problems 100 BIOS flash diskette 36 software coupon compatible options 41 ServerGuide 10 IBM server products 1 starting the server 6 SCSI standards 75 static electricity 42 ServerGuide 10 static-sensitive devices, handling 42 weight 3 status lights 5...
  • Page 182 Part Number: 48P9718 Printed in USA (1P) P/N: 48P9718...

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