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10. Help
Problem
I forgot the password for
feature programming via
remote operation.
10.3.2 Printing problems
Problem
I cannot print in
monochrome.
OR
I cannot print in colour.
I cannot print a file on an FTP
server.
Colour printing is too dark or
too light.
Vertical, white lines appear
on the printed documents.
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
AB C
I changed the recording
paper, but the printing quality
is still poor.
A blank sheet is ejected.
90
Cause & Solution
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 59). When
required to enter the current password, enter "0101" instead.
Cause & Solution
L When using the unit as a printer, change the colour mode from the
[Quality] tab (page 29).
L When printing on envelopes, even if you press {Black}/{Colour}, the
printing colour will follow the colour mode setting.
L When using the unit as a printer;
– select the monochrome printer driver to print in monochrome.
– select the colour printer driver to print in colour.
L When performing direct printing;
– press {Black} to print in monochrome.
– press {Colour} to print in colour.
L When using the unit as a copier;
– press {Black} to copy in monochrome.
– press {Colour} to copy in colour.
L When using the unit as a fax, sending/receiving colour faxes is not possible.
L One or more colour toner cartridge(s) is empty. Replace the toner cartridge
according to the displayed message. Even if cyan, magenta, yellow is
empty, you can still print in monochrome.
L The FTP server settings are not registered. Program the FTP server
settings beforehand (page 75).
L The file is too large or is in an unsupported format. Use a supported file
format (page 33).
L Change the colour calibration (page 80).
L The drum cartridge may be the cause. Print the colour test, then the printer
test pages to clean the drum cartridge (feature #480 on page 108).
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
105, 106). Please do not insert a document before correction fluid has dried
completely.
L The paper chute is dirty with toner, etc. Clean it (page 107).
L The toner save mode of feature #482 is ON (page 61).
L The unit may not be the cause. Print the printer test list to find out the
problem (page 108).
L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
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