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11. Help
Problem
I forgot the password for
feature programming via
remote operation.
11.3.2 Printing problems
Problem
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
ABC
I changed the recording
paper, but the printing quality
is still poor.
A blank sheet is ejected.
Coloured and grey objects
are printed in black instead of
greyscale when printing from
Microsoft PowerPoint or
other applications.
When using the unit as a
printer, the printing result is
distorted.
92
Cause & Solution
L You may have changed the feature programming password. If you do not
remember it, assign a new password using feature #155 (page 64). When
required to enter the current password, enter "0101" instead.
Cause & Solution
L Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
L You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
L The recording paper is too damp. Use new paper.
L The glass or rollers are dirty with correction fluid, etc. Clean them (page
107, 108). Please do not insert a document before correction fluid has dried
completely.
L The toner save mode of feature #482 is ON (page 66).
L The remaining toner is low. Replace the toner cartridge.
L To check the drum life and quality, please print the printer test list (page
109). If printing quality is still poor, replace the toner cartridge and drum
cartridge.
L You placed the document facing the wrong way when using the copier.
L The other party placed the document in their fax machine the wrong way.
Check with the other party.
L Select [Color] or remove the check next to [Grayscale] in the print
dialogue so that coloured or grey objects will be printed in greyscale
properly.
L Your unit is connected to the computer by USB. After cancelling printing
using your computer, you must wait for 60 seconds before re-printing to
avoid distorted printing.
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