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Problem
Email related functions do not
work properly.
11.3.2 Printing problems
Problem
The printing quality is poor
(e.g. has smudges, blurred
points or lines).
ABC
I changed the recording
paper, but the printing quality
is still poor.
A blank sheet is ejected.
Coloured and grey objects
are printed in black instead of
greyscale when printing from
Microsoft PowerPoint or
other applications.
When using the unit as a
printer, the printing result is
distorted.
11.3.3 Scanner
Problem
I cannot scan.
Cause & Solution
R For environments where Secure Sockets Layer (SSL) encryption is required
to send and receive email, additional email server configuration and/or the
use of another email system may be required.
Cause & Solution
R Some paper has instructions recommending which side to print on. Try
turning the recording paper over.
R You may have used paper with a cotton and/or fibre content that is over
20 %, such as letterhead or resume paper.
R The recording paper is too damp. Use new paper.
R The glass or rollers are dirty with correction fluid, etc. Clean them
(page 95, 98). Please do not insert a document before correction fluid
has dried completely.
R The toner save mode of feature #482 is ON (page 60).
R The remaining toner is low. Replace the toner cartridge.
R To check the drum life and quality, please print the printer test list
(page 99). If printing quality is still poor, replace the toner cartridge and
drum cartridge.
R You placed the document facing the wrong way when using the copier.
R The other party placed the document in their fax machine the wrong way.
Check with the other party.
R Select [Color] or remove the check next to [Grayscale] in the print dialogue
so that coloured or grey objects will be printed in greyscale properly.
R When your unit is connected to the computer by USB, if you cancel printing
using your computer, then immediately re-start printing, the printing result
may be distorted. To avoid this, you must wait for 60 seconds before
re-printing.
Cause & Solution
R When scanning at a high resolution, a large amount of available memory is
required. If your computer warns that there is insufficient memory, close
other applications and try again.
R The unit is in use. Try again later.
R There is not enough space on the hard disk. Delete unnecessary files and
try again.
R Check the connection between the computer and the unit (page 17, 25).
R Restart the computer, and try again.
R You attempted to scan a document longer than the paper size which you
set. Change the setting or divide the document into the appropriate paper
size, and try again.
11. Help
81
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