Quick Problem Solving Chart - IBM 2196 User Manual

Quick problem solving chart

There is a problem
D id you add hardw are?
w ith the com puter.
R em ove the hardw are you installed
and restart the com puter.
D oes the com puter still
have the problem ?
From W indow s, run the P C D r
for W indow s program . U se the
Q uick Test D iagnostics option.
See "S tarting P C D octor for
W indow s" on page 10-20 for
details.
D id the com puter pass the test?
R un the diagnostics program on the
R ecovery and D iagnostics C D . U se
the R un N orm al Test option. S ee "S tarting
the Enhanced D iagnostics P rogram " on
page 10-21 for details.
D id the com puter pass all the hardw are tests?
Y ou do not have a hardw are problem . See the
S upport Inform ation section.
IBM Personal Computer User Guide
10-6
N o
Y es
N o
Y es
The hardw are you added m ay need to be
setup differently or m ay be incom patible.
IBM H elpw are can help! S ee the Support
Inform ation section.
N o
Y es
N o
Y es
From W indow s, run the PC D r for W indow s program . U se the Q uick Test
D iagnostics option. S ee "S tarting P C D r for W indow s" on page 10-20 for details.
D id the com puter pass the test?
Yes
R un the diagnostics program on the
R ecovery and D iagnostics C D . U se
the R un N orm al Test option. S ee "S tarting
the Enhanced D iagnostics P rogram " on
page 10-21 for details.
D id the com puter pass all hardw aw re tests?
Yes
You do not have a hardw are problem .
See the S upport Inform ation section.
Y ou m ay have a hardw are problem . First, see "S olving hardw are
and softw are problem s" on page 10-7. If this does not fix the
problem , see the support inform ation section.
Y ou m ay have a hardw are problem . First, see "S olving hardw are
and softw are problem s" on page 10-7. If this does not fix the
problem , see the Support Inform ation section.
N o
You m ay have a hardw are problem .
First, see "S olving hardw are and
softw are problem s" on page 10-7.
If this does not fix the problem , see
the S upport Inform ation section.
N o
Y ou m ay have a hardw are problem .
First, see "Solving hardw are and
softw are problem s" on page 10-7.
If this does not fix the problem , see
the Support Inform ation section.