How And When Do I Purchase Additional Support; Purchasing Additional Helpware Services - IBM 2196 User Manual

How and when do I purchase additional support?

Purchasing additional HelpWare services

During and after the warranty period for your computer, you can purchase additional
HelpWare services. Our Enhanced PC Support service includes assistance with the
following items:
• assistance with installing, configuring, and using selected applications
• using the operating system
• setting up and using multimedia drivers
You can purchase support in the following ways
Note:
900 number
In the United States and Canada, to receive immediate support from an IBM PC
HelpCenter technical support representative you can call the 900 number. Your local
telephone company will bill you by the minute for each call. Persons under age 18
must have permission of a parent or legal guardian prior to placing the call.
United For installing and configuring in-
States warranty IBM products: 1-900-
555-HELP(4357)
For using application software
and for out-of-warranty IBM
products: 1-900-555-
CLUB(2582)
Canada 1-900-565-9988
All of the following support options are available in all
countries unless otherwise noted. In most countries,
all available options are payable by credit card only.
In Australia, all options are payable by credit card,
cheque, or money order.
Monday - Friday $2.99 (US currency) per
9am to 9pm minute beginning after the
Eastern Time first minute
Monday - Friday $2.99 (US currency) per
9am to 9pm minute beginning after the
Eastern Time first minute
24 hours a day $3.50 (Canadian currency)
per minute
HelpWare support and services
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