Error Messages; Frequently Asked Questions - Pandigital S8X1103 User Manual

12. Carefully place the calibration sheet back into the plastic cover and store until next use.
WARNING: Do not interrupt the calibration sequence or try to shut off the device while
E r r o r M e s s a g e s
Error M essage
Card Full
Low battery
No image scanned
Format Fail
Calibration Fail
Scanned speed
too fast
Paper jam
F r e q u e n t l y A s k e d Q u e s t i o n s
Scanner
Q: Why doesn't my scanner turn on?
A: Possible causes:
 The scanner may not be engaged with the feeder dock correctly.
 The battery may not have enough power or may not be inserted correctly.
Q: Why doesn't my scanner scan?
A: The scanner may be in Wi-Fi mode; it must be in the OFF position before scanning. Before
scanning photos or documents, the microUSB cable must be disconnected from the scanner.
Q: Why aren't my images saved as I'm scanning them?
A: You may not have adequate space available on the built-in storage. You can insert a microSD
card (not included) for added storage. If you already have a microSD card inserted, check that
it is inserted correctly and that it has adequate space available.
Q: Why doesn't my computer recognize my scanner when it's connected via the microUSB
cable?
A: Make sure the cable connection is secure. Restart the computer if necessary.
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it is calibrating. If you stop the calibration before it has completed, a
calibration error may occur. As a result, when you next power up the unit,
an error message may be displayed, and you will have to power off the unit
and repeat the instructions in this section.
Root c ause/ C ode P urpose
Card is full; cannot save scanned
image to inserted microSD card
Battery power getting low.
1) No scan date detected.
2) Scanner timed out.
1) Memory card not recognized
2) File system is not FAT16/FAT32
Internal check failed and found
calibration data error
Moving wand scanner over original
too fast. You may notice an
abnormal image and scanner may
stop scanning.
Original has become stuck in the
feeder dock.
How t o r estore
Use a different microSD card.
Recharge or replace battery.
Wait until message disappears.
Use a different card.
Recalibrate the scanner (see the
"Calibrate Scanner" section).
Move the scanner over the original
slower, and if necessary, rescan the
original.
Remove the scanner from the
feeder dock, and then gently pull
the original out of the feed slot.