Chapter 9: Forwarding Calls; Send All Calls; Forwarding Calls; Avaya One-X ™ Deskphone Edition For 9630/9630G Ip Telephone User Guide November 2009 - Avaya 9630 Deskphone Edition User Manual

Chapter 9: Forwarding calls

You can forward your incoming calls to another number or to voicemail. If call forwarding is
turned on, a Forwarding icon appears on the top line of your display screen. When the Forward
button light is on, one or more of the forwarding features are active. You can choose from a
number of forwarding features, including Send All Calls and Call Forward. The forwarding
features available on your phone depend on the options your system administrator has set.
For more information about the options available to you, contact your system administrator.

Send All Calls

When Send All Calls (SAC) is on, your incoming calls go directly to a predefined coverage
number, typically your voicemail. Incoming calls ring once at your extension and then go directly
to a number which is set by your system administrator. If the SAC feature is administered on
your phone, a SendAll softkey appears on the Phone screen for idle calls. Pressing SendAll
turns Send All Calls on. If it is already on, pressing SendAll turns it off. You can also turn Send
All Calls on or off by using the telephone Features list.
1. Press Forward to access the main Forwarding menu.
2. Select SendAllCalls.
3. Press Select or OK to turn Send All Calls on or off.

Forwarding calls

Several forwarding features may be available so you can set a number to which your calls will
be forwarded, or turn off call forwarding if it is already on. If available, your call forwarding
features are listed on a Forwarding features menu.
1. Press Forward to access the main Forwarding menu.
2. Select the forwarding feature you want to activate..
3. Press Enter or Select or OK to turn the call forwarding feature on.
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Avaya one-X Deskphone Edition for 9630/9630G IP Telephone User Guide
When you turn on the Call Forwarding feature, you hear a tone prompting you to
enter the forwarding number.
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