Avaya one-X 9630 User Manual
  1. Manuals
  2. Brands
  3. Avaya Manuals
  4. IP Phone
  5. one-X 9630
  6. User manual
Avaya one-X 9630 User Manual

Avaya one-X 9630 User Manual

One-x deskphone h.323 for 9630 and 9630g ip deskphone
Hide thumbs Also See for one-X 9630:
Table of Contents

Advertisement

Quick Links

Download this manual See also: Installation and Maintenance Manual
Avaya one-X
and 9630G IP Deskphone User Guide
®
Deskphone H.323 for 9630
3.2
16-300700
9.0
January 2013

Advertisement

Table of Contents
loading

Related Manuals for Avaya one-X 9630

Summary of Contents for Avaya one-X 9630

  • Page 1 ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide 16-300700 January 2013...
  • Page 2 Product provided by Avaya including the selection, arrangement and statement or content provided on these sites and does not necessarily design of the content is owned either by Avaya or its licensors and is endorse the products, services, or information described or offered protected by copyright and other intellectual property laws including the within them.
  • Page 3 See the Avaya Support website: http://support.avaya.com for product notices and articles, or to report a problem with your Avaya product. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com, scroll to the bottom of the page, and select Contact Avaya Support.
  • Page 4 ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Overview..............................7 Navigation tips............................9 About icons............................... 10 Telephone stand............................11 Chapter 2: Avaya Menu....................... Options & Settings............................ 14 Setting Go To Phone Screen on Calling................... 14 Setting Go To Phone Screen on Ringing..................15 Setting Go To Phone Screen on Answer..................15 Displaying call timers........................
  • Page 6 Visiting user............................... 64 Logging in as visiting user......................... 65 Logging out of your deskphone extension....................65 Logging out of a locked deskphone extension..................65 Index............................. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 7: Chapter 1: Introduction To The 9630/9630G Deskphone

    All the functions and features described in this user guide might not be available on your deskphone. If you find that a function or feature is not available, please contact your system administrator. Overview ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 8 View the prompt line to see helpful information, such as when you can use the right or left navigation arrows to view alternate screens or menus. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 9: Navigation Tips

    Press Call Log to view the history of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Volume Press Volume to adjust the volume of the handset, headset, speaker, and ringer.

  • Page 10: About Icons

    Scroll left for other options. Scroll right for other options. Scroll up or down when there is more information than can display in the application area. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 11: Telephone Stand

    You can push the screen back to return to the original flat position.Gently push on the display screen to adjust the screen to a previous position. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 12 You need a small screwdriver to lift the tab after it is reversed. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 13: Chapter 2: Avaya Menu

    Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see one of the following menus, depending on how your administrator has set up your system and on the applications available to you: Note: The menus and sub-menus that appear depend on how your extension was administered.

  • Page 14: Options & Settings

    Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings.

  • Page 15: Setting Go To Phone Screen On Ringing

    Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings.

  • Page 16: Displaying Call Timers

    You can set your call settings to display the duration of calls. You can turn the call timer display on or off. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 17: Changing The Voice Dialing Language

    When the Visual Alerting option is turned on, incoming calls cause the LED in the top right corner of the phone to flash. You can turn Visual Alerting on or off. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 18: Setting The Audio Path

    Voice Dialing feature gets its input from the Speaker or the Headset. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings.

  • Page 19: Adjusting The Brightness Or Contrast Of The Display

    Options & Settings 8. Press Save. Adjusting the brightness or contrast of the display Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK.

  • Page 20: Turning Error Tones On Or Off

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 21: Ringer Pattern

    Note: This feature is not applicable to the 9670 deskphones. Changing the ringer pattern Procedure 1. Press Avaya Menu. 2. Select Options and Settings. 3. Press Select or OK. 4. Select Screen and Sounds option. 5. Press Select or OK.

  • Page 22: Personalizing Button Labels

    Line." If you have a button module attached to your deskphone, you can change any of those labels as well; for example, you can change a Help Desk extension to read “Help Desk.” Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 23: Setting Dialing Options

    Options & Settings 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default. Setting dialing options About this task Your phone has two dialing options. You can dial as you normally would, for example, pick up the handset, get a dial tone, and dial the number you want (off-hook dialing).

  • Page 24: Browser

    If you have any questions, contact your system administrator. Access the browser through the Avaya Menu. If you do not see the Browser option on the Avaya Menu, Web applications are not available for your deskphone.

  • Page 25: Chapter 3: About Features

    Press each dialpad key once for each corresponding letter. For example, for Hill, press 4,4,5,5. 3. Select Next to view the names alphabetically in the directory, if necessary. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 26: Configuring Simultaneous Ringing For Multiple Phones Using Ec500

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 27: Chapter 4: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 28 Answering a call ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 29: Chapter 5: Making A Call

    Avaya recommends that for phones connected to SES, only one emergency number should be defined. For use with third-party gateways, refer the relevant Application Notes for necessary provisioning to enable the configuration.

  • Page 30: Clearing A Number

    2. If no tone is generated or if no green bar appears next to the Voice softkey, press Voice again to restart voice dialing. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 31: Making A Call Using Edit Dialing

    Using Edit dialing feature, you can edit the number before actually dialing by using the Bksp softkey. Using the Bksp softkey, you can edit the number before actually dialing it. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 32: Calling A Person From The Contacts List

    2. Scroll to the left or right to view a separate list of all calls, missed (unanswered) calls, answered calls, or outgoing calls. 3. Scroll up or down to select the person or number you want to call. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...
  • Page 33 Depending on how your phone is administered, returning a Missed Call may result in that call history entry being deleted when the call goes through. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 34 Making a call ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 35: Chapter 6: Muting A Call

    If a call is on mute and you switch between the handset, headset, or speakerphone, the mute is turned off. When the call is muted, the Mute button light is on and the top line displays the Mute icon. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 36 Muting a call ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 37: Chapter 7: Putting A Call On Hold

    The phone might display a hold timer when you put a call on hold.For more information, see Configuring call timers on page 16. 4. Press Resume or the line button of the held call to retrieve the call. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 38 Putting a call on hold ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 39: Chapter 8: Transferring A Call

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 40 Transferring a call ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 41: Chapter 9: About Forwarding Calls

    The features are also listed on the Forwarding features menu. Procedure 1. Press Forward to access the main Forwarding menu. 2. Select the forwarding feature you want to activate. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 42 After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 5. Press Select or OK to turn the call forwarding feature off if it is already on. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 43: Chapter 10: Using The Conference Feature

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 44: Putting A Conference Call On Hold

    This feature is applicable only for a conference call of the AST 1 type. Procedure 1. From the Phone screen, select your active call. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 45: Dropping A Person From A Conference Call

    This feature is not available on all systems. Procedure 1. From the Phone screen, select your active call. 2. Press Details. 3. Select the person you want to drop. 4. Press Drop. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 46 Using the conference feature ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 47: Chapter 11: Using Bridged Call Appearances

    You can join an existing call on a bridged line. Procedure 1. Select the bridged call in progress that you want to join. 2. Press Bridge. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 48: Making An Outgoing Call On A Bridged Line

    3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log History list. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 49: Chapter 12: Using The Contacts Feature

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing a contact's details Procedure 1. Press Contacts. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 50: Adding A New Contact

    • Press ABC again to cycle through the options (Abc/123/abc/ABC) until the type you want to use is displayed. • Press More > Symbols to enter characters that are not on your dialpad. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 51: Editing A Contact

    4. Choose the field you want to edit. 5. Use the dialpad and softkeys to make changes to the contact information. 6. Press Save or OK. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 52: Deleting A Contact

    1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete. 4. Press Delete to confirm or Cancel to cancel. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 53: Chapter 13: Using Usb Flash Drives With Your Phone

    Contacts list of your deskphone to your USB device, which automatically creates a properly formatted file. Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the phone uses. For information on this tool, ®...

  • Page 54: Overwriting Contacts List With An External File

    4. Review the statistics displayed, which show the number of valid and invalid entries, and if applicable, the number of entries that exceed the 250 contact phone limit. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 55: Copying Your Contacts List To A Usb Flash Drive

    2. Scroll down to Use contacts file while present. 3. Press Select or OK. 4. Press OK to access the contacts list on your USB flash drive. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 56: Using Pictures From Your Usb Device As A Screensaver

    Procedure 1. Plug the USB device into the jack near the top left edge of your phone. 2. On the phone, press the Avaya Menu button. 3. Select My Pictures to immediately begin displaying the pictures from your USB picture directory on the phone and then whenever the screen display “times out”...

  • Page 57: Chapter 14: Call Log

    See About icons on page 10 for a description of the icons. 3. Scroll up or down to view the entries on the list. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 58: Viewing Call Log Details

    4. Edit the name and telephone number, if necessary. 5. Press Save. Removing an entry from the Call Log Procedure 1. Press Call Log. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 59: Clearing All Entries From The Call Log

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. Procedure 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.
  • Page 60 Call Log 8. Press Save. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 61: Chapter 15: Receiving Your Messages

    Logging into your voice mail Procedure 1. To log in to your voice mail, press the Message button. 2. Follow the voice prompts from your voice mail system. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 62 Receiving your messages ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 63: Chapter 16: About Logging In And Logging Out

    Log in from the initial screen when it prompts you for your extension. Procedure 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

  • Page 64: Logging In As A Guest User

    Note: The guest user login option is available only if your administrator has configured the GUESTLOGINSTAT parameter in the settings file. Procedure 1. Press Avaya Menu. 2. Select Guest Login. 3. Enter your extension number. 4. Press Enter or OK.

  • Page 65: Logging In As Visiting User

    The Visiting user option is not applicable for 9670G touch screen deskphones Logging out of your deskphone extension Procedure 1. Press Avaya Menu. 2. Scroll down and select Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm.
  • Page 66 The deskphone logs out the current user and the telephone displays the login screen. 2. Enter your authentication credentials and login to the system. ® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013 Comments? infodev@avaya.com...

  • Page 67: Index

    Applications ..............Clearing a number ............audio path ..............Conference calls ........... on-hook ..............about ..............Avaya Menu ............ dropping a participant .......... about ..............muting a person ........... options ..............putting a call on hold ..........text size ..............
  • Page 68 ..............Logging in as a guest ..........Redial ................. Logging in to your deskphone ........replacing contacts list with an external file ....® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...
  • Page 69 ..............Voice dialing ............turning off ............. changing setting ........... Thumb drives .............. changing the language ......... Transfer ..............Voice mail, logging in ..........® Avaya one-X Deskphone H.323 for 9630 and 9630G IP Deskphone User Guide January 2013...

This manual is also suitable for:

One-x 9630g

Table of Contents