Service Publications; Ordering Information - Buick LaCrosse 2011 Owner's Manual

Managing the Vehicle Damage
Repair Process
In the event that the vehicle
requires damage repairs, GM
recommends that you take an
active role in its repair. If you
have a pre-determined repair
facility of choice, take the vehicle
there, or have it towed there.
Specify to the facility that any
required replacement collision
parts be original equipment parts,
either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will
not be covered by the GM vehicle
warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist
on Genuine GM parts. Remember,
if the vehicle is leased, you may
be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on that
insurance company's collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and parts
choices as long as the cost stays
within reasonable limits.
I n f o r ma t i o n P r o v i d e d b y :
Customer Information

Service Publications

Ordering Information

Service Manuals
Service Manuals have the
diagnosis and repair information
on the engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
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