Customer Information - Buick LaCrosse 2011 Owner's Manual

Customer
Information

Customer Information

Customer Satisfaction
Procedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction
Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices
(U.S. and Canada) . . . . . . . . . 13-5
Customer Assistance Offices
(Mexico) . . . . . . . . . . . . . . . . . . . . 13-6
Customer Assistance for Text
Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-7
GM Mobility Reimbursement
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-8
Roadside Assistance Program
(U.S. and Canada) . . . . . . . . . 13-8
Roadside Assistance
Program (Mexico) . . . . . . . . . 13-10
Scheduling Service
Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . 13-11
Collision Damage Repair
(U.S. and Canada) . . . . . . . . 13-13
Service Publications
Ordering Information . . . . . . 13-15
Reporting Safety Defects
Reporting Safety Defects to
the United States
Government . . . . . . . . . . . . . . . 13-16
Reporting Safety Defects to
the Canadian
Government . . . . . . . . . . . . . . . 13-17
Reporting Safety Defects to
General Motors . . . . . . . . . . . 13-17
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-18
Event Data Recorders . . . . . . 13-18
®
OnStar . . . . . . . . . . . . . . . . . . . . 13-19
Navigation System . . . . . . . . . 13-19
Radio Frequency
Identification (RFID) . . . . . . . 13-19
Radio Frequency
Statement . . . . . . . . . . . . . . . . . 13-20
I n f o r ma t i o n P r o v i d e d b y :
Customer Information
Customer Information
Customer Satisfaction
Procedure
(U.S. and Canada)
Your satisfaction and goodwill
are important to the dealer and
to Buick. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that
level. If the matter has already
been reviewed with the sales,
service, or parts manager, contact
the owner of the dealership or
the general manager.
13-1