Solahart Streamline Owner's Manual page 66

SOLAHART STREAMLINE INDIRECT CLOSED CIRCUIT
SOLAR WATER HEATER WARRANTY – AUSTRALIA ONLY
SOLAR STREAMLINE INDIRECT WATER HEATER MODEL DBV270
3.1 Solahart will repair or replace a faulty component of your water heater if it fails to operate in accordance with its specifications as
follows:
What components are covered
All components
The cylinder
(if the water heater is installed in
a single-family domestic dwelling)
The cylinder
(if the water heater is not installed in
a single-family domestic dwelling)
The solar collector
(only if the water heater is installed in
a single-family domestic dwelling)
3.2 If a government rebate has been received for the water heater, the duration of the protection afforded by this warranty may be greater
than what is set out above. Please call 1300 769 475 for details.
4. ENTITLEMENT TO MAKE A CLAIM UNDER THIS WARRANTY
4.1 To be entitled to make a claim under this warranty you need to:
a) Be the owner of the water heater or have consent of the owner to act on their behalf.
b) Contact Solahart without undue delay after detection of the defect and, in any event, within the applicable warranty period.
4.2 You are not entitled to make a claim under this warranty if your water heater:
a) Does not have its original serial numbers or rating labels.
b) Is not installed in Australia.
5.1 If you wish to make a claim under this warranty, you need to:
a) Contact Solahart on 1800 638 011 and provide owner's details, address of the water heater, a contact number and date of
installation of the water heater or if that's unavailable, the date of manufacture and serial number (from the rating label on the
water heater).
b) Solahart will arrange for the water heater to be tested and assessed on-site.
c) If Solahart determines that you have a valid warranty claim, Solahart will repair or replace the water heater in accordance with this
warranty.
5.2 Any expenses incurred in the making of a claim under this warranty will be borne by you.
6.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or
refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have
the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
6.2 The Solahart warranty (set out above) is in addition to any rights and remedies that you may have under the Australian Consumer
Law.
For warranty information on the gas booster, refer to the Owner's Guide and Installation Instructions supplied with the gas booster.
3. WHAT IS COVERED BY THE SOLAHART WARRANTY
FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
The period in which the fault must
appear in order to be covered
Year 1
Years 2 & 3
Years 4 & 5
Years 2 & 3
Years 2 to 5
5. HOW TO MAKE A CLAIM UNDER THIS WARRANTY
6. THE AUSTRALIAN CONSUMER LAW
Repair and/or replacement of the faulty
component, free of charge, including labour.
Repair and / or replacement of the cylinder, free
of charge, including labour.
Replacement cylinder, free of charge. Installation
and repair labour costs are the responsibility of
the owner.
Replacement cylinder, free of charge. Installation
and repair labour costs are the responsibility of
the owner.
Replacement solar collector, free of charge.
Installation and repair labour costs are the
responsibility of the owner.
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What coverage you receive