Oki 18 Service Manual page 168

6.1 Troubleshooting Tips
1. Check the basic check points written in the user's manual.
2. Gather as much information on the problem from the customer as possible.
3. Perform inspections in conditions close to those in which the problem had occurred.
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Service Guide OKIPAGE 18/18n
Chapter 6 Troubleshooting Procedures
Page: 74