Interface Card And System Problem - HP 9000 V2500 SCA Operator's Manual

2. Take the device offline.
3. Power down the device.
4. If it is a disk drive, wait for the disk to stop spinning.
5. Power up the device.
6. Place the device back online.
Step 3. Check to ensure the device address or ID is correct.
Step 4. Check cable and terminator connections.
Step 5. If the system does not reboot by itself, reboot the computer by issuing the
reset command in the console window or do_reset command at the
ksh-shell window. For more information about rebooting the system see
"Rebooting the system" on page 146.
Step 6. If the problem reappears on the device there may be an interface card or
system problem.
If the problem reappears, it might be necessary to have the problem fixed
by Hewlett-Packard service personnel.

Interface card and system problem

Use the following procedure if a hardware failure appears to be
associated with an interface card or with the an internal component of
the system:
Step 1. If an HPMC tombstone is displayed, record it.
Step 2. Record the information displayed on the LCD. See "LCD (Liquid Crystal
Display)" on page 28 for more information.
Step 3. Record any relevant information contained in the following log files in
the /spp/data/COMPLEX directory on the SSP:
• event_log
Main log file
• hard_hist
Filtered output from the hard_logger, appended after each error
• consolelog
Complete log of all input/output from the sppconsole window
Chapter 7
Recovering from failures
System panics
143