Avaya one-X 1600 Series Installation And Maintenance Manual page 66

Troubleshooting Guidelines
Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued)
Condition
The user reports BM32 buttons are not
labeled when they should be.
The user reports
personalized labels
cannot be placed
on the BM32
buttons,
66 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide
AND the user has
tried using the
Program AD button
feature.
AND the user has
tried using the
Personalize Labels
option on the
telephone.
Cause/Resolution
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
CAUSE: The user has been pressing the BM32
button to indicate which button to relabel.
RESOLUTION: Relabeling is not supported on
the BM32.
6 of 6