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Avaya one-X 1600 Series Installation And Maintenance Manual

Deskphone value edition
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Download this manual See also: Administrator's Manual
Avaya one-X™
Deskphone Value Edition
1600 Series IP Telephones
Installation and Maintenance Guide
Release 1.0
16-601438
Issue 1
June 2007

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Summary of Contents for Avaya one-X 1600 Series

  • Page 1 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide Release 1.0 16-601438 Issue 1 June 2007...
  • Page 2 Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction ......About This Guide ........Intended Audience.
  • Page 4 ........4 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 5: Chapter 1: Introduction

    Chapter 1: Introduction About This Guide This guide describes how to install and maintain the Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephone product line and troubleshoot telephone problems. The 1600 Series IP Telephone product line supports only the H.323 signaling protocol and work with Avaya Communication Manager Release 3.0 or later call servers and Avaya Distributed...

  • Page 6: Document Organization

    Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephone Pre-Installation ● Checklist, Document Number 16-601439. Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephone Safety Instructions, ● Document Number 16-601440. 6 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 7: Customer Support

    Internet Engineering Task Force (IETF) and International Telecommunication Union (ITU). Customer Support For 1600 Series IP Telephone support, call the Avaya support number provided to you by your Avaya representative or Avaya reseller. Information about Avaya products can be obtained at the following URL: http://www.avaya.com/support...
  • Page 8 Introduction 8 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 9: Chapter 2: 1600 Series Ip Telephone Installation

    Introduction The 1600 Series IP Telephone product line uses Internet Protocol (IP) technology with Ethernet interfaces. The IP telephones supplement the existing Avaya IP Solutions platform. The 1600 Series IP Telephones support DHCP and HTTP/HTTPS over IPv4/UDP which enhance the administration and servicing of the telephones. These telephones use DHCP to obtain dynamic IP addresses, HTTP or HTTPS to download customized settings for the telephones, and HTTP only to download the new software version.

  • Page 10: Software

    4610, the 1608 should be aliased as a 4610, and the 1616 should be aliased as a 4620. Avaya Distributed Office provides native support for the 1600 Series IP Telephones. 10 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 11 Pre-Installation Checklist Verify These Network Requirements (continued) For Avaya Communication Manager, the following circuit packs are installed on the switch: TN2602 IP Media Processor circuit pack. Sites with a TN2302 IP Media ● Processor circuit pack must also install a TN2602 circuit pack.

  • Page 12: Assembling The 1600 Series Ip Telephone

    Ethernet adapter.) Before installing a 1600 Series IP Telephone, verify with the LAN administrator whether the LAN supports IEEE 802.3af, and if so, whether the telephone should be powered locally or by means of the LAN. 12 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 13 Assembling the 1600 Series IP Telephone Note: The last step in assembling the 1600 Series IP Telephone must be applying Note: power. Apply power either by plugging the power cord into the power source (local powering) or plugging the modular line cord into the Ethernet wall jack (IEEE powering).
  • Page 14 1600 Series IP Telephone Installation Figure 1: Connection Jacks with Power over Ethernet on a 1603 Series IP Telephone 14 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 15 Assembling the 1600 Series IP Telephone Figure 2: Connection Jacks with Local Power on a 1603 Series IP Telephone Issue 1 June 2007...
  • Page 16 1600 Series IP Telephone Installation Figure 3: Connection Jacks with Power over Ethernet on a 1608 Series IP Telephone 16 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 17 Assembling the 1600 Series IP Telephone Figure 4: Connection Jacks with Local Power on a 1608 Series IP Telephone Issue 1 June 2007...
  • Page 18 Figure 5: Connection Jacks with Power over Ethernet on a 1616 Series IP Telephone Note: The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module. 18 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 19 Assembling the 1600 Series IP Telephone Figure 6: Connection Jacks with Local Power on a 1616 Series IP Telephone Note: The BM32 Button Module shown in the lower left corner can also be attached to the telephone with the connector packaged with the module. Issue 1 June 2007...

  • Page 20: Dynamic Addressing Process

    The telephone displays the speed of the Ethernet interface in Mbps, that is, 10 or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. 20 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 21 Dynamic Addressing Process Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note: and any attached PC, assuming the administrator has not disabled the latter interface by a PHY2STAT setting. 2. The IP telephone sends a request to the DHCP server and invokes the DHCP process. One of the following messages display: DHCP: s secs DHCP: s secs...
  • Page 22 10. The telephone contacts the Avaya Media Server and attempts to log in. All IP telephones display the following prompts for an extension: Enter Extension EXT= #=OK 22 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 23: Unnamed Registration

    “Hot-desking” environments where there is a period of time between one user logging out ● and another user logging in on the same telephone. Using the Avaya Softphone application in “road warrior” mode, which allows a traveller to ● invoke the telephony features and functionality by taking over the office telephone extension.

  • Page 24: Printing Button Labels

    2. Click DESI downloads. 3. Download the appropriate application. If you are using Avaya Distributed Office, you can export the button settings from Local Manager and import the settings into the DESI application. For more information, see the Avaya Distributed Office Local Manager online help.

  • Page 25: Chapter 3: Local Administrative Options

    HTTP server. Chapter 4: Maintaining 1600 Series IP Telephones and “1600 Series IP Telephone Scripts and Application Files” in Chapter 4 of the Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Administrator Guide. CAUTION:...

  • Page 26: Entering Data For Administrative Options

    The cursor remains in the erased character’s former position. 6. If PROCPSWD is administered as indicated in Chapter 7 of the Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Administrator Guide, you must type the Local Procedure password after pressing Mute and before pressing the code for your given local programming option.
  • Page 27 About Local Administrative Procedures Local Programming Option Code Set 802.1X operational mode Set the 802.1X Operational 8 0 2 1 X (8 0 2 1 9) Mode on page 28. Static addressing Static Addressing Installation on A D D R (2 3 3 7) page Automatic Gain Control Disable/Enable Automatic Gain...

  • Page 28: Set The 802.1X Operational Mode

    4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 28 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 29: Pre-Installation Checklist For Static Addressing

    Pre-Installation Checklist for Static Addressing Pre-Installation Checklist for Static Addressing Before performing static addressing, verify that all the requirements listed in the Verify These Network Requirements section of the Pre-Installation Checklist are met. You do not have to consider item on page 11, as it refers to the DHCP server.
  • Page 30 4. Enter the Gateway router IP address followed by the # button. The telephone displays: Mask=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the IP netmask. 30 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 31 Static Addressing Installation 5. Enter the IP netmask followed by the # button. The telephone displays: FileSv=nnn.nnn.nnn.nnn New=_ where nnn.nnn.nnn.nnn is the current system value of the HTTP/HTTPS server IP address. 6. Enter the File server followed by the # button. The telephone displays one of the following texts, depending on the current setting of the system parameter NVL2Q (802.1Q): If NVL2Q is 0:...

  • Page 32: Disable/Enable Automatic Gain Control

    2. After entry of the command sequence, one of the following displays, based on the current value of the system value AGCHAND: If AGCHAND = 1: Handset AGC=on 0=off #=OK If AGCHAND = 0: Handset AGC=off 1=on #=OK 32 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 33 Disable/Enable Automatic Gain Control 3. To change the AGC Handset value from On to Off, press 0. To change the AGC Handset value from Off to On, press 1. If the telephone has a Headset interface one of the following displays, based on the current value of the system value AGCHEAD: If AGCHEAD = 1: Headset AGC=on...

  • Page 34: Manually Setting The Dhcp Client Hardware Address

    3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 34 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 35: Clear Procedure

    Clear Procedure Clear Procedure Sometimes, you might want to remove all administered values, user-specified data, and option settings. Essentially, you want to return a telephone to its initial “clean slate” or out of the box condition. This is usually done when passing a telephone to a new, dedicated user when the user’s L O G O F F option is not sufficient.

  • Page 36: Disable/Enable Debug Mode

    3. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. 36 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 37: Group Identifier

    Group Identifier Group Identifier Use the following procedure to set or change the Group Identifier. Note: Perform this procedure only if the LAN Administrator instructs you to do so. Note: For more information about groups, see The GROUP System Value on page 50.

  • Page 38: Interface Control

    Depending on the current value, the next sequential valid PHY1 value is selected and displayed as the status. For example, if the current value is 10Mbps HDX (2), pressing * changes the value to 3 (10Mbps FDX). 38 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 39 Interface Control 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the following text displays: PHY2=status *=change #=OK where status is the value of PHY2STAT, defined as: Status is disabled when PHY2STAT = 0 ●...

  • Page 40: Disable/Enable Event Logging

    If a value different from the current NVLOGSTAT value is entered, the following text displays left-justified at the top of the display: Save new value? *=no #=yes 40 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 41: Logoff

    Logoff 4. Press the * button to terminate the procedure, or the # button to save the new value. If you press the # button, the telephone displays the following text: New value being saved The telephone saves the new value. Logoff Use the following procedure to log off a telephone.

  • Page 42: Reset System Values

    All telephones display the following text left-justified at the top of the display while the system values are reset to defaults: Resetting values. The telephone resets from the beginning of registration, which takes a few minutes. 42 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 43: Restart The Telephone

    Restart the Telephone 4. If you do not reset the telephone, the telephone displays the following prompt: Restart phone? *=no #=yes 5. Press the * key to terminate the procedure without restarting the telephone. Otherwise, press # and perform the following Restart procedure. Restart the Telephone Use the following procedure to restart the telephone.

  • Page 44: Signaling Protocol Identifier

    New value being saved The new value is saved. All telephones display the following text left-justified at the top of the display: Restart phone? *=no #=yes 44 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 45: Site-Specific Option Number Setting

    Site-Specific Option Number Setting 4. Press the * (asterisk) key to terminate the procedure without restarting the telephone. Press the # (pound) key to restart the telephone. The remainder of this procedure depends on the status of the boot and application files. Appendix A: Restart Scenarios.

  • Page 46: Self-Test Procedure

    2. To terminate the self-test, press the # button on the dial pad at any time. Doing so generates a confirmation tone, and returns the user interface to its previous state. 46 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 47: Chapter 4: Maintaining 1600 Series Ip Telephones

    This chapter covers the maintaining the 1600 Series IP Telephones, for example, downloading a new telephone software version from the Avaya support Web site. Note that the recommended configuration is the latest call server software and the latest IP telephone firmware.

  • Page 48: Download Procedure

    The Avaya-provided upgrade script files and the binaries included in the zip files upgrade the Avaya IP Telephones. You should not need to modify them. It is essential that all the binary files be together on the file server. When downloading a new release onto a file server with an existing release already on it, we recommend that you: Stop the file server.
  • Page 49 HTTP. This happens when you initially download the script file template from the Avaya support Web site, before you make any changes. When the settings file contains no setting changes, the telephone does not go back to the upgrade script file.

  • Page 50: Contents Of The Settings File

    This optional file is under your control and is where you can identify non-default option settings, application-specific parameters, etc. You can download a template for this file from the Avaya support Web site. An example of what the file could look like follows. Note: The following is intended only as a simple example.
  • Page 51 The GROUP System Value To do so, first identify which telephones are associated with which group, and designate a number for each group. The number can be any integer from 0 to 999, with 0 as the default, meaning your largest group would be assigned as Group 0. Then, at each non-default telephone, instruct the installer or end-user to invoke the GROUP Local (dialpad) Administrative procedure as specified in Chapter 3: Local Administrative...
  • Page 52 Maintaining 1600 Series IP Telephones 52 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 53: Chapter 5: Troubleshooting Guidelines

    HTTP/HTTPS server. See The View Administrative Option on page 54 for more information. Check the Avaya Web site to verify whether the correct files are being used. Use the ADDR option to verify IP addresses. See Static Addressing Installation on ●...

  • Page 54: Dtmf Tones

    Press the Mute button momentarily. Do not press this key while pressing other Note: keys. The following text displays left-justified at the top of the display: View settings *=next #=exit 54 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 55 The View Administrative Option 2. Press the * button at any time during viewing to display the next name and system value pair or filename from Table 1. The first pair returns after the last pair displays. Values that cannot display on one line wrap to the next line. Press the # button at any time during viewing to terminate the procedure and restore the user interface to its previous state.
  • Page 56 Ethernet line interface. 1 to 32 ASCII characters. The name of bootcodename the backup ("little app") image file currently stored in the telephone (endptBOOTNAME). 2 of 2 56 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 57: Installation Error And Status Messages

    Installation Error and Status Messages Installation Error and Status Messages The 1600 Series IP Telephones issue messages in English only. The IP telephones also display messages from the switch, which can issue messages in the local language outside the United States.
  • Page 58 CAUSE: The telephone is proceeding through boot-up. Finding router... RESOLUTION: Allow the telephone to continue. 2 of 4 58 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 59 RESOLUTION: Contact Avaya to upgrade your license. CAUSE: The call server has reached its limit of IP stations. Limit Error RESOLUTION: Unregister telephones not in use, or contact Avaya to upgrade your license. CAUSE: A device between the telephone and the call server is invoking...
  • Page 60 CAUSE: The call server does not recognize the set type. Wrong Set Type RESOLUTION: Ensure the call server is properly administered to expect the appropriate telephone for the IP address and extension. 4 of 4 60 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 61: Operational Errors And Status Messages

    AND power to the CAUSE: Loss of path to Avaya Media Server, telephone is fine (and DHCP Lease expired, or DHCP server not the telephone might...
  • Page 62 CAUSE: Loss of communication with the call recently changed to server. upgrade or replace RESOLUTION: As above. servers, re-administer the Avaya Media Server, add or change NAT, etc. 2 of 6 62 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 63 RESOLUTION: You can have the user provide as gaps in speech, or diagnostic data by invoking the Network static, clipped or Information feature under the A (Avaya) button garbled speech, etc. on the telephone. One or more Quality of Service (QoS) features should be implemented...
  • Page 64 Customize or change only the 46xxsettings file, as discussed in Chapter 4: Maintaining 1600 Series IP Telephones. 4 of 6 64 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 65 RESOLUTION: Verify that the first telephone created a backup file by checking that the appropriate administration was done in accordance with Chapter 7 of the Avaya one-X™ Deskphone Value Edition Series IP Telephones Administrator Guide. Then verify that the second telephone is administered to retrieve data from the same location as the first telephone.
  • Page 66 Personalize Labels RESOLUTION: Relabeling is not supported on option on the the BM32. telephone. 6 of 6 66 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 67: Appendix A: Restart Scenarios

    Appendix A: Restart Scenarios Scenarios for the Restart Process The sequence of the restart process depends on the status of the boot and application files. This appendix explains the different scenarios possible. Note: The file names used in this appendix are examples only. Your particular file Note: names are likely to be different.
  • Page 68 Needs to be Upgraded on page 72. Latest Boot File and System-Specific Latest Boot File and System-Specific Application File Already Loaded Application File Already Loaded page 74. 68 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 69: Boot File Needs To Be Upgraded

    Scenarios for the Restart Process Boot File Needs to be Upgraded The telephone automatically downloads an upgraded boot file if applicable. In this case, these messages appear: The telephone displays: Restarting... While the hardware is being initialized, the telephone displays: Initializing While either the application file if there is one or the boot code is uncompressed into RAM, the telephone displays:...
  • Page 70 The script file is processed. The software determines that the telephone’s boot code file name (BOOTNAME) is not the latest version. APPNAME is set to the name of an 70 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 71 Scenarios for the Restart Process application file to replace the boot code. The following message displays while the application file is downloaded into RAM: app_filename n KB received where n is the number of KBs downloaded. The following message displays while the application file is stored in flash memory: Saving to flash n%, x secs where n is the percentage of the file stored, and x is the number of elapsed seconds.

  • Page 72: Latest Boot File Loaded/No Application File Or Application File Needs To Be Upgraded

    The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. 72 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 73 Scenarios for the Restart Process Note: The Ethernet speed indicated is the LAN interface speed for both the telephone Note: and any attached PC. The software determines whether sufficient IP address information was downloaded. In this scenario, it is discovered that sufficient information has not been downloaded. The following message displays while the DHCP process is invoked: DHCP: 0 secs * to program...

  • Page 74: Latest Boot File And System-Specific Application File Already Loaded

    The telephone detects and displays the speed of the Ethernet interface in Mbps, that is, 0, 10, or 100. The message No Ethernet displays until the software determines whether the interface is 10 Mbps or 100 Mbps. 74 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...
  • Page 75 (BOOTNAME) is the latest version, and the name of the application file in the telephone is the same as APPNAME. System-specific registration with the Avaya media server is invoked. When registration finishes, a dial tone is available on the telephone.
  • Page 76 Restart Scenarios 76 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 77: Appendix B: Glossary Of Terms

    DNS is used mostly to translate between domain names and IP addresses. Avaya 1600 Series IP Telephones can use DNS to resolve names into IP addresses. In DHCP, TFTP, and HTTP files, DNS names can be used wherever IP addresses were available as long as a valid DNS server is identified first.
  • Page 78 Glossary of Terms 78 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 79: Appendix C: Related Documentation

    Appendix C: Related Documentation IETF Documents The following documents provide standards relevant to IP Telephony and are available for free from the IETF Web site: http://www.ietf.org/rfc.html. Requirements for Internet Hosts - Communication Layers, October 1989, by R. Braden ● (STD 3: RFC 1122) Requirements for Internet Hosts - Application and Support, October 1989, by R.

  • Page 80: Itu Documents

    ● packet-based multimedia communications systems, February 1998 Recommendation H.245, Control protocol for multimedia communication, February 1998 ● Recommendation H.323, Packet-based multimedia communications systems, February ● 1998 80 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 81: Iso/Iec, Ansi/Ieee Documents

    ISO/IEC, ANSI/IEEE Documents The following documents are available for a fee from the ISO/IEC standards Web site: http://www.iec.ch. International Standard ISO/IEC 8802-2:1998 ANSI/IEEE Std 802.2, 1998 Edition, ● Information technology - Telecommunications and information exchange between systems - Local and metropolitan area networks- Specific requirements- Part 2: Logical Link Control ISO/IEC 15802-3: 1998 ANSI/IEEE Std 802.1D, 1998 Edition, Information technology- ●...
  • Page 82 Related Documentation 82 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

  • Page 83: Index

    Index Index ....Download Procedure ... . Downloading Language Files Numerical ..Downloading Software Upgrades 1600 Series IP Telephone .
  • Page 84 ....Error Conditions ....Guidelines for 84 Avaya one-X™ Deskphone Value Edition 1600 Series IP Telephones Installation and Maintenance Guide...

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