HP OmniBook 6000 Service Manual page 61

Symptom Call Center:
Suggestions
PS/2 keyboard and Check devices separately.
mouse with Y-
adapter do not
work.
Pointing stick
General problems. Slide and hold the power
button four seconds to reset
the computer.
Check settings in Control
Panel. Make sure pointing
stick is enabled in Mouse
Properties.
Make sure the pointing stick
is enabled in BIOS Setup.
Special pointing In Mouse Properties, select
stick features not the Synaptics PS/2
working. TouchPad driver. (The driver
is installed from the directory
\hp\Drivers\Touchpad.)
Touch pad
General problems. Slide and hold the power
button four seconds to reset
the computer.
Check settings in Control
Panel. Make sure touch pad
is enabled in Mouse
Properties.
Make sure the touch pad is
enabled in BIOS Setup.
Check pointing stick settings
in Control Panel.
Special touch pad In Mouse Properties, select
features not the Synaptics PS/2
working. TouchPad driver. (The driver
is installed from the directory
\hp\Drivers\Touchpad.)
Click button does
not work.
Audio
No sound is Increase sound volume
audible. (Fn+UP and software
controls).
Check settings in BIOS
Setup.
Check whether sound is
enabled (audio-off button and
software controls).
Check for sound resource
conflicts in Device Manager.
Sound does not Check settings in BIOS
record. Setup.
Check software controls.
Test audio with DiagTools
diagnostics.
HP OmniBook 6000
Repair Center: Repair Center:
Likely Causes Comments
Y-adapter.
PS/2 device.
Motherboard.
Keyboard. Try reinserting the flex cable
in the connector on the
Power supply PCA.
power supply PCA.
Motherboard.
Keyboard assembly.
Power supply PCA.
Motherboard.
Top case.
Power supply PCA.
Motherboard.
Top case.
Motherboard.
Top case.
Motherboard.
Top case. Check operation using
headphones or external
Volume PCA
speakers (volume PCA).
Motherboard.
Display interface Check operation using
PCA. external microphone (volume
PCA).
Volume PCA.
Motherboard.
Troubleshooting and Diagnostics 3-9